2008 Lexus Ls

I am speaking on behalf of my [XXX] mother who owns the car. Summarily, we took the car to two Lexus Service Repair shops (i.e. one in Glendale and one in Longo, El Monte). On [XXX], we the brake and tire sensor lights came on. We first took it to Lexus of Glendale. The diagnosis and estimate was to cover these items: tire sensors, brake sensor, brake pads, air filters, oil change, and nav system to fix the defrost buttons, the DVD software for the nav system, and anything that would cause the brake/ABS emergency light and tire pressure lights to come on. Prior to that, we replaced all 4 tires, upper and lower suspension arms, air filters, fuses, alignment, etc. Both lights (tire sensors and brake lights in the dashboard came on the last week of January 2025. The total cost was $4200.00. Then the same day my mom rolled over a speed bump, and the tire sensor lights came on. She went back and they did not replace the tire sensor lights and we opened up a case on this issue. Then a day later, the brake light and ABS light came on. After a couple of days of that, the brakes would lock up before she turned on the ignition. We filed a complaint with Department of Consumer Affairs, BAR. We scheduled an appointment with Lexus of Longo. Mr. Lam said it could be the actuator and it would cost $4200.00 because we missed this 2017 warranty. I told him we never received any letter from Lexus's CSP warranty program on the brake actuator. And instead, we only received leather interiors or glove compartment interiors. I asked if I could take a photo of this warranty. He allowed me to. Today, after the diagnosis, he said he would charge us $3000.00 for the actuator. I am wondering if you could intervene and have Lexus cover this warranty for my senior mother. She does not have money to buy a new car right now, nor can she learn the new technology on the new cars. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was on the exit for union turnpike on the gcp at a good 40 miles per hour when boom a whole bunch of lights popped up on the dash saying see dealer and 3 lights come on the top right. By the grace of god the car infront of me was very far and i was able to drop the car into manual mode drop gears while turning wheels slowly go into bumps and i slowed down when i came around the corner to a full stop that’s when i had my tow guy grab the car and drop me and the car home

I am writing to formally lodge a complaint regarding the negligence and lack of accountability demonstrated by Lexus Manufacturer in addressing a serious and persistent brake issue in my vehicle, which directly threatens my safety and that of others on the road. Despite repeated attempts to resolve this matter, Lexus has failed to provide a lasting solution or accept responsibility for this critical defect. I have taken my vehicle to multiple authorized dealers, all of whom confirmed the issue and recommended contacting the manufacturer. Following this advice, I reached out to Lexus Manufacturer directly, only to be met with evasive responses, deflection, and an utter lack of action. Issue Description The brakes on my vehicle have consistently failed to function as expected, even after repairs performed by Lexus-certified dealers. This suggests either a fundamental defect in the braking system or inadequate repair protocols by the manufacturer’s representatives. Such a failure in an essential safety system puts me, my passengers, and others on the road in imminent danger. Legal and Ethical Responsibilities Under the National Traffic and Motor Vehicle Safety Act (49 U.S.C. Chapter 301), manufacturers are legally obligated to ensure that their vehicles meet safety standards and to address any defects that pose a risk to public safety. Lexus's failure to rectify this issue or initiate a recall contravenes these obligations. Furthermore, the Federal Motor Vehicle Safety Standard (FMVSS) outlines specific performance requirements for braking systems (FMVSS No. 105 and FMVSS No. 135 for hydraulic and electric brakes, respectively). Lexus's apparent inability or unwillingness to ensure compliance with these standards raises serious questions about its commitment to safety. Evidence: Enclosed with this complaint are: Correspondence with Lexus Manufacturer, documenting my attempts to seek resolution.

The contact owns a 2008 Lexus LS460. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact drove the vehicle off the roadway onto a grassy shoulder to slow the vehicle to prevent a crash. The contact then called the dealer and was advised to enter a code in the vehicle and drive slowly to the dealer. After arriving at the dealer and having the vehicle diagnosed, the contact was informed that the brake actuator and assembly needed to be replaced; however, the repair would be an out of pocket expense. The manufacturer was contacted and provided her with a loaner vehicle however, it was stated that she still had to pay for the vehicle to be repaired. The vehicle was not repaired. The failure mileage was 90,000.

Parking Break was stuck on and would not release. Owner removed spare tire and loosened parking break system, but light was still flashing. Dealer check for code and reset. The same thing happened again and the Dealer has started they’ve installed a new relay and if happens again it will be very expensive to fix. I feel this should be listed as a recall. This issue should be repaired by as the car is low mileage and has always been kept in a garage. Please review. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHILE I WAS DRIVING ONE DAY, MY CAR'S BRAKING SYSTEM LOSS POWER TO THE BRAKES AND I ALMOST HIT ANOTHER CAR. THE CAR BEGAN BEEPING AND WILL NOT STOP WHILE THE CAR IS ON. I SIGNED UP FOR DRIVERS.LEXUS.COM TO OBTAIN THE VEHICLE SERVICE HISTORY REPORT AND THE BRAKE ACTUATOR ASSEMBLY WAS REPLACED BACK IN 2012 WHICH WAS PAID OUT OF POCKET BY THE PREVIOUS OWNER. 8 YEARS LATER AND ONLY 55,000 MILES MORE, THE SAME PROBLEM HAS OCCURRED. THERE WAS RECALL FOR THIS VERY VEHICLE IN 2016 BUT IT HAS ENDED IN 2018. NOW I AM STUCK OUT OF BEING ABLE TO FIX THE CAR DUE TO THE $3,833 REPAIR COST I CAN'T AFFORD. THE LEXUS DEALERSHIP WILL NOT HONOR THE RECALL SINCE IT HAS PASSED EVEN THOUGH THE REPAIR CODE IS DUE TO THE RECALL. I THINK THIS IS NOT RIGHT, ESPECIALLY IT IS OBVIOUS THAT THIS RECALL HAS NOT BEEN FIXED. I HAVE GONE ONLINE AND SEE THIS IS HAPPENING TO ALMOST EVERY OWNER OF THIS VEHICLE FROM 2007-2015. PEOPLE WHO HAVE BOUGHT THIS CAR SHOULD NOT HAVE TO PAY FOR A RECALLED ISSUE THAT IS STILL OCCURRING EVEN THOUGH THE RECALL CAMPAIGN HAS EXPIRED. THIS IS NOT RIGHT FOR ALL OF US, ESPECIALLY ME WHO IS EXPERIENCING THIS FOR THE SECOND TIME ON THIS CAR. I WAS LUCKY IN NOT GETTING IN TO AN ACCIDENT BUT IF I WAS ON THE FREEWAY WHEN IT DID, I MAY AS WELL BE DEAD. *TR

BRAKE ACTUATOR ASSEMBLY MECHANICAL DEFECT, ISSUES WITH BRAKING SYSTEM THAT IS A WELL KNOWN CONCERN WITH SIMILAR MODELS. LEXUS OFFERED A WARRANTY ENHANCEMENT PROGRAM FOR PRIMARY COVERAGE BUT THAT ENDED 12/17 AND THERE IS NO COVERAGE BEYOND THAT DATE. THIS DEFECT IS A SERIOUS SAFETY CONCERN THAT PLAGUES MANY CONSUMERS LEAVING THEM STUCK WITH COSTLY REPAIRS - WHICH SOME MAY CONTINUE TO REMAIN ON THE ROAD WITH THESE MECHANICAL ISSUES. THE DASHBOARD LIGHTS ARE ALL ACTIVATED AND MESSAGE DISPLAYS TO IMMEDIATELY PULL THE CAR OFF THE ROAD SAFELY AND CONTACT DEALER. WHEN BRAKES ARE APPLIED THERE IS A CLICKING/POPPING NOISE. FOR THIS ISSUE TO BE A CONSISTENT ISSUE WITH LEXUS/TOYOTA VEHICLES THAT WERE MADE BETWEEN 2007-2017 THERE SHOULD BE A SAFETY RECALL AND NOT A WARRANTY ENHANCEMENT. MANY CONSUMERS ARE NOT AWARE OF THE PROBLEM UNTIL THEY ARE OUTSIDE OF THE WARRANTY LIMITS. *TR

AS I AM DRIVING THE VEHICLE I FEEL VIBRATIONS THEN MY DASH ILLUMINATE WITH VSC, ABS, SKID CONTROL, BRAKE LIGHT AS WELL AS THE TRIANGLE WITH EXCLAMATION. NOTIFICATIONS STATES THAT I SHOULD PULL OVER IMMEDIATELY CONTACT DEALER BRAKE MALFUNCTION. I HAVE MY TWO YEAR OLD SON IN THE CAR WITH ME. LITERALLY GAVE ME A [XXX] HEARTACHE. CONTACT THE DEALER THERE'S NO SAFETY RECALL FOR THE BRAKE ACTUATOR FOR 2008 LS460 ONLY TOYOTA ISSUE CARS. THIS IS UNFAIR FOR SOMETHING THAT'S CLEARLY FAILING. LEXUS BE FAIR TO YOUR CONSUMERS RECALL THIS SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR