2007 Lexus Is

I WORK FOR TOYOTA/LEXUS MANU PLANT IN KY. MY VEHICLE STARTED THROWING A MISFIRE CODE (P0304) AND CHECK ENGINE LIGHT CAME ON. MY CAR WAS DIAGNOSED BY LEXUS DEALER AS HAVING CARBON BUILD UP IN ENGINE (TEMPORARY REPAIR WILL COST $600 TO CLEAN ENGINE. PERMANENT REPAIR THAT WILL EVENTUALLY HAVE TO HAPPEN $15,000). LEXUS DID OFFER A CSP ON THIS ISSUE AND EXTENDED WARRANTY ON THIS ISSUE BUT YOU COULD NOT GO TO THE DEALER AND HAVE IT DIAGNOSED UNTIL THE CHECK ENGINE LIGHT CAME. THE CHECK ENGINE LIGHT DID NOT COME ON UNTIL IT WAS OUT OF WARRANTY. AFTER MANY PHONE CALLS AND CONTINUOUS COMPLAINING LEXUS WOULD NOT STAND BEHIND THEIR PRODUCT. I FINALLY HAD TO FILE A COMPLAINT THRU THE WARRANTY DEPT AT THE MANU PLANT. LEXUS FINALLY CALLED ME BACK AND SAID THEY WOULD PAY THE $600 TO CLEAN THE ENGINE, SHE DID TELL ME THAT THE ONLY REASON THEY WERE EVEN TALKING TO ME WAS BECAUSE I WORK AT THE PLANT. I HAD THE ENGINE CLEANED OCT 2017. THE DEALER TOLD ME THAT THIS CARBON BUILD UP WILL RETURN AND I WILL EVENTUALLY NEED AN ENGINE REPLACEMENT.

I'VE HAD THIS CAR FOR 4 MONTHS AND WHILE DRIVING MY VEHICLE MY LIGHTS WILL JUST TURN OFF. THIS HAPPENS WHILE VEHICLE IS STATIONARY OR ON THE ROAD AT LOW STREET SPEED OR HIGH HIGHWAY SPEEDS. SOMETIMES JUST THE LEFT HEADLIGHT, SOMETIMES JUST THE RIGHT HEADLIGHT AND SOMETIMES BOTH HEADLIGHTS AT THE SAME TIME. ONLY WAY TO TEMPORARILY CORRECT IS TO TURN THE LIGHT SWITCH OFF AND THEN BACK ON FOR A FEW MORE MINUTES AND THEN THE LIGHT PROBLEM HAPPENS AGAIN. I'VE SEEN NUMEROUS COMPLAINTS. CHANGING THE LIGHTBULBS DOES NOT WORK, I'VE TRIED THAT. I'VE DONE RESEARCH AND BEEN ON LEXIS IS FORUMS AND PEOPLE LIKE ME HAVE THE SAME OR SIMILAR PROBLEM WITH THE SAME YEAR AND MODELS OR SIMILAR YEAR AND MODELS. I WENT TO DEALERSHIP TO ASK ABOUT A POSSIBLE RECALL FOR THIS HEADLIGHT ISSUE AND THEY SAID LIGHT BULBS NEEDED TO BE REPLACED. I TOLD THEM I HAD REPLACED THEM ALREADY AND THERE ANSWER WAS REPLACE THE WHOLE HEADLIGHTS WHICH RUN CLOSE TO $1000. I'VE HEARD OF PEOPLE REPLACING THEIR ENTIRE HEADLIGHTS AND THE SAME PROBLEM PERSISTS. DEALERSHIP STATES IT'S A WEAR AND TEAR ISSUE. HOW IS IT A WEAR AND TEAR ISSUE WHEN YOUR HEADLIGHTS GO OUT WHEN YOUR DRIVING AT HIGH AND LOW SPEEDS AT NIGHT? AND NOT TO MENTION BOTH BULBS WORK OCCASIONALLY BUT THEN GO OUT AND PROBLEM CAN BE FIX BY TURNING THE LIGHT SWITCH OFF AND ON AGAIN A FEW TIMES A TRIP HOPING YOU DON'T HIT ANYTHING OR ANYONE. THIS IS NOT A WEAR AND TEAR ISSUE, THIS IS A SAFETY ISSUE AND MUST BE CORRECTED BEFORE WE ALL HAVE AN ACCIDENT OR WORSE. PLEASE LOOK INTO THIS.

THERE'S A LOUD RUBBING SOUND WHEN I TURN MY WHEEL LEFT OR RIGHT WHEN DRIVING MY CAR. I TOOK IT TO A SHOP THAT ONLY WORKS ON TOYOTA AND HONDA. THEY QUOTED ME $3000.00 TO FIX IT. I COULDN'T REEMEBER WHAT PART EXACTLY THEY WERE GOING TO FIX. I WAS MORE STUNNED THAN LISTENING AT THAT POINT. I CERTAINLY DID NOT WANT TO SPEND THE MONEY I DON'T HAVE TO GET THIS TAKEN CARE OF. BUT IT HAS BEEN PROGRESSIVELY GETTING WORSE. I WAS MAKING A LEFT HAND TURN ON A BUSY STREET, AND THE STEERING WHEEL LOCKED UP. I ALMOST SLAMMED INTO A CAR IN THE LANE NEXT TO ME. I HAD TO RESTART MY CAR AND APOLOGISE PROFUSELY TO THE DRIVER THAT I ALMOST WRECKED INTO. I CALLED THE DEALER AND ASKED IF THERE WAS A RECALL THEY KNEW OF WITH THE STEERING WHEEL. HE SAID THERE WASN'T. IT'S PRETTY DANGEROUS TO BE DRIVING THIS CAR. IT'S A SHAME TO ME THAT SUCH A LUXURIOUS BRAND NAME WOULD HAVE THIS HUGE PROBLEM WITH SOMETHING MAJOR LIKE STEERING, AND NOT HAVE ANY TYPE OF ANSWER AS TO WHY THIS ELECTRICAL STEERING IS HAVING THIS ISSUE. I DID GET COMFORT KNOWING THAT I'M NOT THE ONLY CUSTOMER UPSET AT LEXUS FOR THIS...

TAKATA RECALL I HAVE GOT RECALL LETTER LAST YEAR ABOUT STICKY DASHBOARD I AM STILL WAITING ON THE COMPANY TO CALL ME OR SENT OUT ANOTHER RECALL LETTER WHEN THE PARTS COME IN. MY DASHBOARD IS GETTING REAL BAD. I AM WIPING DOWN WITH SOAP AND WATER. IT GETTING A REFLECTOR TO MY WINDOW WHEN THE SUN IS HITTING RIGHT AT IT. PLEASE RESPOND. THANKS, [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TAKATA RECALL.... I HAVE BEEN CONTACTING LEXUS OF ORLANDO IN ORLANDO FLORIDA SINCE AUGUST LAST YEAR FOR THEM TO COMPLETE RECALL BUT CONTINUED TELLING ME THAT THEY DO NOT HAVE THE PARTS TO COMPLETE THE RECALL ESTIMATED TIME FOR PARTS TO ARRIVE WAS AROUND DECEMBER OF 2016... IT IS NOW MARCH OF 2017 AND THEY ARE STILL UNABLE TO SUPPLY A SAFE AIRBAG FOR MY VEHICLE