2004 Lexus Gx 470

VEHICLE FAILED INSPECTION DUE TO RUST HOLE IN FRAME AND TRANSMISSION SUPPORT. THE MECHANIC SAID THAT THE REST OF THE FRAME IS IN GOOD CONDITION WHICH LEADS ME TO BELIEVE THAT IT MUST BE A DEFECT WITH MATERIALS USED FOR THE FRAME, I WOULD EXPECT SAME TYPE OF DAMAGE TO THE REST OF THE FRAME. THE CAR WAS WELL MAINTAINED, AND IT IS IN GREAT CONDITION OTHERWISE, AFTER CLOSE TO 103,000 MILES. THIS MAY BE RELATED TO THE TOYOTA FRAME RUST ISSUES THAT WERE REPORTED SINCE, TO MY KNOWLEDGE THE GX SHARES THE SAME FRAME AS OTHER TOYOTA SUVS/TRUCKS. LEXUS REFUSED TO HELP W/ THE REPAIR ETC. AND THEY DEEMED THE VEHICLE UNSAFE TO DRIVE, I HAVE TO TOW IT OUT OF THEIR DEALERSHIP. ATTACHED, MY SHOP REVIEW, LEXUS REVIEW AND PICTURES FROM MY MECHANIC. I AM ASKING LEXUS FOR THE PICTURES THEY TOOK WHILE THE CAR WAS IN SHOP.

WE FIRST NOTICED WHAT LOOKED LIKE TINY BUBBLES UNDER THE DASH AND THE RAISED AREAS STARTED TO SHOW TINY SPLITS AND SINCE THEN HAS CONTINUED TO BUBBLE, SPLIT AND CRACK. THERE ARE SIGNIFICANT AREAS OF SPLITTING AROUND THE OUTLINE OF THE GAUGES, ACROSS THE TOP OF THE DASH, DOWN THE SIDES AND THEY CONTINUE TO GROW IN SIZE AND INTO OTHER AREAS. IN 2010 WROTE YOUR HEADQUARTERS AND AFTER A FEW MONTHS RECEIVED A CALL FROM ONE OF YOUR REPRESENTATIVES. HE ASKED SEVERAL QUESTIONS AND I TOLD HIM THE CAR HAD BEEN GARAGED SINCE WE BOUGHT IT IN 2006 FROM A LEXUS DEALER IN CLEARWATER. HE GAVE ME THE USUAL QUESTION AND ANSWER INVESTIGATION AND SAID HE COULD DO NOTHING. FINALLY, HE SAID SINCE I HAD NOT HAD EVERY OIL CHANGE AND REPAIR DONE AT A LEXUS DEALER AND THE WARRANTY HAD EXPIRED I WAS NOT ENTITLED TO ANYTHING AND I SHOULD HAVE EXTENDED THE WARRANTY. I FELT THE LEXUS I OWNED SHOULD NOT HAVE A DASH THAT WAS DETERIORATING AFTER THIS SHORT PERIOD OF OWNERSHIP AND IT HAD TO BE A DEFECT. YOUR REPRESENTATIVE OFFERED FOR LEXUS TO PAY FOR ONE-HALF THE COST OF THE DASH REPLACEMENT, BUT I FELT THAT THE DASH WAS DEFECTIVE AND THERE WAS NO REASON FOR ME TO PAY TO HAVE ANY PART OF THE REPLACEMENT. I FEEL THE ONLY REASON THE DASH COULD BE SPLITTING IS THE MATERIAL IT WAS FORMED WITH OR WHATEVER PROCESS WAS USED. I REALIZE AS OF THIS YEAR THE CAR IS TEN YEARS OLD, BUT THIS HAS BEEN ON ONGOING PROBLEM NOT A NEW ONE AND IT HAS NOT BEEN RESOLVED. I HAVE HAD FEW PROBLEMS WITH THE LEXUS AND ONLY IN THE LAST FEW YEARS HAS IT NEEDED ANY EXTENSIVE REPAIRS. AFTER CHECKING PRICES AT DIFFERENT DEALERSHIPS I DID USE THE LEXUS DEALERSHIP, BECAUSE THEY WERE VERY CLOSE IN PRICE TO THE OTHER ESTIMATES THAT I HAD GOTTEN AND SINCE THEIR REPAIRMEN WERE TRAINED AND UPDATED ON LEXUS REPAIRS I RESPECTED AND APPRECIATED THEIR KNOWLEDGE AND EXPERIENCE. *TR

AUTO: LEXUS 2004 GX470 SUV PART: DRIVER'S LEFT FOOT REST. PROBLEM: THE PART IN QUESTION BECAME UN-BOLTED TO THE VEHICLE INSIDE CABIN DRIVER'S SIDE FLOOR AND BECAME WEDGED UNDER THE BRAKE PEDAL DURING VEHICLE OPERATION. DRIVER (MY WIFE) APPLIED BRAKE APPROACHING STOP SIGN ONLY TO FIND BRAKE PEDAL STUCK. FRANTIC REPEATED BRAKE PEDAL APPLICATION BY HER FINALLY DISLODGED FOOT REST FROM UNDER BRAKE PEDAL AND THE VEHICLE JUST BARELY STOPPED PRIOR TO ENTERING INTERSECTION. DEALERSHIP HAS AGREED TO REPAIR PART. *NM