2007 Lexus Es 350

TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGER SIDE BEGAN TO MELT. THE LOCAL DEALER (JM LEXUS, 5350 W SAMPLE ROAD, MARGATE, FL 33073) WAS CONTACTED AND INFORMED THE CONTACT THAT A DIAGNOSTIC TEST NEEDED TO BE SCHEDULED. THE CONTACT DID NOT SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

TAKATA RECALL. WE CALLED LEXUS OF FIFE IN NOVEMBER OF 2017 WHEN WE RECEIVED NOTIFICATION THE AIRBAG REPLACEMENTS WERE AVAILABLE. AS OF THIS DATE OF JANUARY 21ST 2018 WE HAVE NOT HAD A FIX. WHEN WE CALLED THE FIRST OF THE YEAR WE WERE TOLD WE WE #51 ON THE LIST. WE CALLED AGAIN MID MONTH AND WERE TOLD THE SAME THING #51. THERE SEEMS TO BE NO SENSE OF URGENCY TO SOLVE THIS ISSUE. WE ARE SCHEDULED TO DRIVE TO SOUTHERN CALIFORNIA FOR A WEDDING IN MID FEBRUARY 2018 AND I WOULD LIKE THIS ISSUE RESOLVED BEFORE WE DRIVE THAT FAR. IF THIS IS A DEADLY ISSUE SHOULDN'T IT BE A PRIORITY TO SOLVE IT. WHILE I UNDERSTAND LEXUS OF FIFE CAN'T DO FREE WORK ALL DAY THERE SHOULD BE ANOTHER OPTION TO FIX THIS PROBLEM ASAP.

MY WIFE INVOLVED AN ACCIDENT WHEN SHE WAS DRIVING CROSSING AN INTERSECTION IN THE CITY OF POMONA, CA. SHE WAS IMPACTED BY THE CROSSING CAR ON THE DRIVER'S FRONT AND SIDE PLUS THE LEFT REAR PASSENGER'S SIDE RIGHT BEHIND THE DRIVER. THE CAR WAS TOTALED, BUT NONE OF THE FRONT AND SIDE AIRBAGS WERE DEPLOYED DURING THE IMPACT, WHICH CAUSED THE LEFT CLAVICLE BONE FRACTURE, HEAD INJURIES, AND LEG INJURIES TO MY WIFE. THE CAR WAS CONFIRMED TO EQUIP WITH SIDE CURTAIN AIRBAGS, AND KNEE AIRBAGS.

RE MY 2007 LEXUS ES 350 VIN # [XXX] & A NATIONAL RECALL ISSUED. I HAVE OWNED THIS VEHICLE FOR A YEAR & A HALF, AND DURING THAT TIME, WE EXPERIENCED AN ISSUE WITH THE DASH WHERE IT WAS MELTY, STICKY, &HAD MAJOR ISSUES. RECENTLY, I WAS AN INTERIOR SHOP, HAVING A SEAR REPAIRED, AND THEY MADE ME AWARE OF A RECALL FOR THE DASHBOARDS. I CONTACTED MY LOCAL LEXUS DEALERSHIP, LEXUS OF AUSTIN, IN JUNE 2017, AND THEY TOLD ME THAT I HAD MISSED THE NATIONAL RECALL DEADLINE BY THREE WEEKS AND WERE NO LONGER REPAIRING THOSE. AS I WAS DEFINITELY HAVING AN ISSUE WITH THIS DURING THE WARRANTY RECALL TERM, I AM ASKING THAT THIS BE TAKEN CARE OF UNDER THE RECALL WARRANTY. I CONTACTED LEXUS OF AUSTIN &DISCUSSED THIS, THEY WERE VERY ABRUPT &NOT VERY HELPFUL, & TOLD ME I SHOULD HAVE GOTTEN IT IN EARLIER. WHEN I TOLD HIM I WAS NOT MADE AWARE OF THIS EARLIER, HE SAID THAT I HAD NOT HAD MY CAR AT THEIR DEALERSHIP, SO THEY WOULDN'T HAVE KNOWN HOW TO CONTACT ME. I TAKE ISSUE WITH THIS FACT, AS I'VE OWNED SEVERAL OTHER MAKES OF VEHICLES, IN WHICH THERE HAVE BEEN WARRANTY RECALLS, IN WHICH THE VEHICLE MANUFACTURER HAS CONTACTED ME BY MAIL, UTILIZING VEHICLE REGISTRATION INFORMATION, AS THOSE VEHICLES HAD NEVER BEEN AT THEIR DEALERSHIPS EITHER. THE VEHICLE'S DASH IS STICKY &MELTING, &HAS DEVELOPED A SHEEN TO IT, &WHEN DRIVING IN THE SUNLIGHT, IT PRODUCES A REFLECTION ON THE WINDSHIELD, OBSTRUCTING VIEWS AND DISTRACTING THE DRIVER?S EYE. THIS IS NOT JUST A COSMETIC ISSUE, BUT A SAFETY ISSUE. LEXUS IS HELD IN THE HIGHEST ESTEEM IN THE AUTOMOTIVE COMMUNITY, & I'VE HEARD NOTHING BUT GOOD THINGS - BUT THAT HAS NOT BEEN MY EXPERIENCE. I WANT TO HANDLE THIS DIRECTLY THROUGH THE WARRANTY RECALL, RATHER THAN AN ATTORNEY &SEEKING LITIGATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (KUMI LEXUS OF PORTLAND, 8640 SW CANYON RD, PORTLAND, OR 97225) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.