2007 Lexus Es 350

DASHBOARD MELTS AND BECOMES STICK AND SHINY, CAUSING EXCESSIVE GLARE AND SIGNIFICANTLY REDUCING THE DRIVERS ABILITY TO SEE OUT OF WINDSHIELD. THIS IS A WELL DOCUMENTED MANUFACTURING DEFECT. CONTACTING LEXUS/TOYOTA ABOUT THIS AND THEY REFUSED TO PROVIDE ANY ASSISTANCE TO RECTIFY THIS PROBLEM. THE PROBLEM IS NOT BAD IN THE WINTER TIME. BUT WITH AMBIENT TEMPERATURES ABOVE 40 DEGREES F AND WITH THE SUN SHINING IN THE CAR WINDSHIELD THE DASHBOARD MELTS AND BECOMES SHINY AND STICKY CAUSING DRIVER VISION ISSUES. HAVE CONTACTED MANUFACTURES CUSTOMER SERVICE AND LOCAL DEALERS FOR PAST SIX MONTHS WITH NO HELP FROM OTHERS. AUTO IS LOW MILLAGE 65,000 AND IS GARAGED WHEN AT HOME.LOCATED IN MIDWEST. THIS IS MORE THAN A COSMETIC INTERIOR ISSUE, AS IT CAUSES THE DRIVE TO HAVE IMPAIRED OPERATION OF VEHICLE AND SHOULD MANDATE A RECALL

TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGER SIDE BEGAN TO MELT. THE LOCAL DEALER (JM LEXUS, 5350 W SAMPLE ROAD, MARGATE, FL 33073) WAS CONTACTED AND INFORMED THE CONTACT THAT A DIAGNOSTIC TEST NEEDED TO BE SCHEDULED. THE CONTACT DID NOT SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

RE MY 2007 LEXUS ES 350 VIN # [XXX] & A NATIONAL RECALL ISSUED. I HAVE OWNED THIS VEHICLE FOR A YEAR & A HALF, AND DURING THAT TIME, WE EXPERIENCED AN ISSUE WITH THE DASH WHERE IT WAS MELTY, STICKY, &HAD MAJOR ISSUES. RECENTLY, I WAS AN INTERIOR SHOP, HAVING A SEAR REPAIRED, AND THEY MADE ME AWARE OF A RECALL FOR THE DASHBOARDS. I CONTACTED MY LOCAL LEXUS DEALERSHIP, LEXUS OF AUSTIN, IN JUNE 2017, AND THEY TOLD ME THAT I HAD MISSED THE NATIONAL RECALL DEADLINE BY THREE WEEKS AND WERE NO LONGER REPAIRING THOSE. AS I WAS DEFINITELY HAVING AN ISSUE WITH THIS DURING THE WARRANTY RECALL TERM, I AM ASKING THAT THIS BE TAKEN CARE OF UNDER THE RECALL WARRANTY. I CONTACTED LEXUS OF AUSTIN &DISCUSSED THIS, THEY WERE VERY ABRUPT &NOT VERY HELPFUL, & TOLD ME I SHOULD HAVE GOTTEN IT IN EARLIER. WHEN I TOLD HIM I WAS NOT MADE AWARE OF THIS EARLIER, HE SAID THAT I HAD NOT HAD MY CAR AT THEIR DEALERSHIP, SO THEY WOULDN'T HAVE KNOWN HOW TO CONTACT ME. I TAKE ISSUE WITH THIS FACT, AS I'VE OWNED SEVERAL OTHER MAKES OF VEHICLES, IN WHICH THERE HAVE BEEN WARRANTY RECALLS, IN WHICH THE VEHICLE MANUFACTURER HAS CONTACTED ME BY MAIL, UTILIZING VEHICLE REGISTRATION INFORMATION, AS THOSE VEHICLES HAD NEVER BEEN AT THEIR DEALERSHIPS EITHER. THE VEHICLE'S DASH IS STICKY &MELTING, &HAS DEVELOPED A SHEEN TO IT, &WHEN DRIVING IN THE SUNLIGHT, IT PRODUCES A REFLECTION ON THE WINDSHIELD, OBSTRUCTING VIEWS AND DISTRACTING THE DRIVER?S EYE. THIS IS NOT JUST A COSMETIC ISSUE, BUT A SAFETY ISSUE. LEXUS IS HELD IN THE HIGHEST ESTEEM IN THE AUTOMOTIVE COMMUNITY, & I'VE HEARD NOTHING BUT GOOD THINGS - BUT THAT HAS NOT BEEN MY EXPERIENCE. I WANT TO HANDLE THIS DIRECTLY THROUGH THE WARRANTY RECALL, RATHER THAN AN ATTORNEY &SEEKING LITIGATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR