2019 Land Rover Range Rover Velar

The contact’s mother owns a 2019 Land Rover Range Rover Velar. The contact stated that the check engine warning light was illuminated. There was white smoke coming from underneath the hood of the vehicle due to the engine overheating. The failure occurred within 10 minutes of driving at various speeds. The vehicle was taken to dealer, who diagnosed that the auxiliary radiator, cooling system hose, and radiator deflector had failed. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer, who diagnosed that the camshaft timing solenoid had failed and was repaired. The failure remained consistent, and the vehicle was returned to the dealer a third time, who repaired the fuel pump, crank shaft radiator. The failure persisted. The vehicle was taken to a certified mechanic who diagnosed that the coolant and water pump had failed. The vehicle was repaired; however, the failure persisted and was no longer drivable. The contact became aware of NHTSA Campaign Number: 19V040000 (Engine). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 16,000.

Driver side door will not lock. I took it to the dealership and they replaced the door handle and it worked for a little while. The vehicle locks after you start driving but when you unlock or open the door you can’t relock the car. This is a safety issue. I have taken it to many repair shops and they say it is not the mechanism, it is the software issue. Land Rover continues to say it is not. I have found that many people have had the same issue on different forum.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle started to lose motive power with the check engine warning light illuminated. The vehicle was restarted but stalled. Additionally, there was an abnormally loud knocking sound coming from the engine while starting the vehicle. The contact also stated that there was an abnormal electrical odor coming from the vehicle. The dealer was contacted; however, a diagnostic result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated that while the vehicle was parked, her fiancé noticed that the front passenger’s side headlight bulb was blown. The vehicle was taken to the dealer, where it was diagnosed and determined that the headlight bulb was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,500.

I have attempted to resolve my concern wit JLR directly (executive case number 8001094516) but to no avail. I have requested that JLR send out an engineer as advised by the dealer but they have refused to date. I recently took a test drive with the fixed operations director. During that test drive, the frontal alert system only worked two times at speeds at 40mph. Never did it work at lower speeds as per JLR manuals and videos. The director who actually drove the vehicle during the test commented that he did not know why the system did not run as designed. I have had the vehicle for nearly 4 years now and the alert has only worked about 10 times and that is with freeway driving. Also to my knowledge, AEB has never worked. In 2020, a certified dealer did work on the system by taking the front bumper off to adjust the radar but to no avail then COVID. I am concerned for this potentially dangerous safety issue for my family and all others.

My husband and I were going to the highway and the rear end of the passenger side portion fell apart. I'm still shocked from the weekend incident. My husband and a good friend of ours are working for Big 3 is Vehicle Safety and never ever saw this kind of an incident. Tow truck driver Richard who towed our car witnessed that they never saw this kind of damage. Range Rover retailer is not very receptive except that it is a tire issue and is not covered under warranty. This is my first time buying this Range Rover and I had a horrible experience. While we investigate further to determine the root cause of this incident, Would like to see the FMEA. I don't want this to happen to anyone and I will not be interested in driving this car. Would you be able to share any previous incidents similar to this? Would you please be able to escalate this to the next level of customer satisfaction? Thank you for your prompt response. Do you hvae an email we can upload the pictures and video?

The contact leased a 2019 LAND ROVER Range Rover Velar. The contact stated that while the vehicle was parked with the parking brake activated, the vehicle rolled backward without warning. The contact had taken the vehicle to the dealer and informed the mechanic of the failure. The mechanic inspected the vehicle and the contact was able to show him video footage of the failure. The vehicle was kept in the possession of the dealer for 10 days and the gear shifter was replaced. Soon after the repair, the contact stated that while his pregnant wife had placed the vehicle into park, the vehicle begun to roll backward without warning while she was exiting the driver’s side door. His wife immediately slammed her foot on the brake to stop the vehicle. The contact took the vehicle back to the dealer for a second time where they inspected the black box and found no fault with the vehicle. The case manager had spoken with the manufacturer who recommended changing all four tires. The vehicle was not yet repaired. The vehicle was not diagnosed and remained in the possession of the dealer. The failure mileage was approximately 23,000. Case number [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”