2019 Land Rover Range Rover Velar

My 2019 Range Rover Velar P250 R-Dynamic SE began experiencing cooling system issues approximately 5 months after purchase. The vehicle was brought to an authorized Land Rover dealership several times during the warranty period. Despite these visits, the underlying problem — including cracked thermostat housing, leaking coolant hoses, and plastic cooling system components — was never permanently repaired. Over time, the unresolved defect caused catastrophic engine and turbocharger failure, which I paid for out of pocket. The cooling issues are consistent with known Land Rover service bulletins covering: “Thermostat housing / coolant outlet leaks”, “Coolant crossover pipe / O-ring leaks”, “Turbocharger coolant pipe leaks”. The defect substantially affects vehicle reliability, safety, and value. I have attached: Dealer repair orders, Independent shop invoices for cooling repairs, engine and turbocharger replacement invoice, timeline of events showing repeated repair attempts and resulting failures.

Both the Cooling elbow and manifold connecting to the engine block were disintegrating causing severe leaks on both the elbow and manifold connections. This is a well known recall for Range Rover Velars that was never addressed on my vehicle. Multiple dealers refused to address the issue forcing me to perform the repairs myself. Campaign ID 23V221000

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the timing chain and the VVT solenoid needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,200.

The contact’s mother owns a 2019 Land Rover Range Rover Velar. The contact stated that the check engine warning light was illuminated. There was white smoke coming from underneath the hood of the vehicle due to the engine overheating. The failure occurred within 10 minutes of driving at various speeds. The vehicle was taken to dealer, who diagnosed that the auxiliary radiator, cooling system hose, and radiator deflector had failed. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer, who diagnosed that the camshaft timing solenoid had failed and was repaired. The failure remained consistent, and the vehicle was returned to the dealer a third time, who repaired the fuel pump, crank shaft radiator. The failure persisted. The vehicle was taken to a certified mechanic who diagnosed that the coolant and water pump had failed. The vehicle was repaired; however, the failure persisted and was no longer drivable. The contact became aware of NHTSA Campaign Number: 19V040000 (Engine). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 16,000.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle started to lose motive power with the check engine warning light illuminated. The vehicle was restarted but stalled. Additionally, there was an abnormally loud knocking sound coming from the engine while starting the vehicle. The contact also stated that there was an abnormal electrical odor coming from the vehicle. The dealer was contacted; however, a diagnostic result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

Upon startup, vehicle infotainment system, radio controls, climate controls and blue-tooth are inoperative. Display is black but engine is running. This continues for a while even after driving has commenced. When vehicle comes to a stop at a signal or in traffic, engine stops and vehicles goes into park. This is different from when the vehicle normally auto shuts off in stop and go traffic. After a few minutes, display sometimes restores but usually the vehicle has to be shut down, locked, unlocked and then restarted, but this too does not always work. We have brought it in for service multiple times and we are told that they cannot reproduce the problem, but they updated the software. We submitted a video and photo of what happens during this problem, but the dealership has not resolved the issue. The vehicle has under 9000 miles and we have owned it from the dealer new since February of 2019. This has occurred numerous times and the engine stopping and vehicle going into park is the most recent issues as it seems to be getting worse.