2019 Land Rover Range Rover Velar

Driver side door will not lock. I took it to the dealership and they replaced the door handle and it worked for a little while. The vehicle locks after you start driving but when you unlock or open the door you can’t relock the car. This is a safety issue. I have taken it to many repair shops and they say it is not the mechanism, it is the software issue. Land Rover continues to say it is not. I have found that many people have had the same issue on different forum.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle started to lose motive power with the check engine warning light illuminated. The vehicle was restarted but stalled. Additionally, there was an abnormally loud knocking sound coming from the engine while starting the vehicle. The contact also stated that there was an abnormal electrical odor coming from the vehicle. The dealer was contacted; however, a diagnostic result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

Upon startup, vehicle infotainment system, radio controls, climate controls and blue-tooth are inoperative. Display is black but engine is running. This continues for a while even after driving has commenced. When vehicle comes to a stop at a signal or in traffic, engine stops and vehicles goes into park. This is different from when the vehicle normally auto shuts off in stop and go traffic. After a few minutes, display sometimes restores but usually the vehicle has to be shut down, locked, unlocked and then restarted, but this too does not always work. We have brought it in for service multiple times and we are told that they cannot reproduce the problem, but they updated the software. We submitted a video and photo of what happens during this problem, but the dealership has not resolved the issue. The vehicle has under 9000 miles and we have owned it from the dealer new since February of 2019. This has occurred numerous times and the engine stopping and vehicle going into park is the most recent issues as it seems to be getting worse.

FOR TWO YEARS THIS CAR AS HAD NUMEROUS EPISODES OF WHILE DRIVING COMPLETELY SHUTTING DOWN WITH NO ADVANCED WARNING AND AT VARIOUS SPEEDS. I HAVE DRIVEN ON WARM, COLD, WET AND DRY DAYS WHEN THIS HAS OCCURRED. MOST RECENTLY I WAS DRIVING ON A MAIN STREET WHEN THE CAR JUST SHUT DOWN AND WAS ALMOST HIT FROM BEHIND. THE CAR HAS BEEN IN FOR SERVICE MANY TIMES WITH NO RESOLUTION, THEY SAY THEY CAN NOT DUPLICATE THE PROBLEM. THIS IS A DANGEROUS AND UNSAFE AUTOMOBILE AND I AM LUCKY THAT THE CAR BEHIND ME WAS ABLE TO AVOID THE COLLISION. I AM AFRAID TO DRIVE THIS CAR, LUCK WAS ON MY SIDE THIS LAST TIME, I COULD HAVE BEEN INJURED OR WORSE. BESIDES THE SHUTTING DOWN THIS CAR HAS HAD SO MANY ELECTRICAL/COMPUTER ISSUES AND ALWAYS NEEDS SOFTWARE UPDATES WHICH DON'T REALLY FIX THE PROBLEMS AND SOMETIMES CAUSE OTHER ISSUES TO OCCUR. (IE, THE INFOTANMENT CENTER, THE BLUETOOTH, THE CAMERAS, THE MEDIA, THE NAVIGATION, THE ACCESS HEIGHT MOVES WHILE DRIVING, THE LIST IS ENDLESS.) SINCE SEPTEMBER 2018 THIS CAR HAS BEEN IN THE DEALERSHIP WITH MANY ISSUES. AGAIN, THIS CAR IS DANGEROUS AND UNSAFE.