2024 Land Rover Range Rover Sport

I am filing this complaint to formally report two separate incidents of DCDC converter failure in my Land Rover Range Rover Sport — the identical defect described in NHTSA Safety Recall 26V248 — and to request that NHTSA investigate why my vehicle has been excluded from that recall despite exhibiting the same failure mode. INCIDENT 1 – [XXX] While driving, my vehicle displayed a red “Stop Safely Electrical Fault Detected” warning message and subsequently lost motive power, coasting to a stop in Bellevue, WA. I was unable to safely move the vehicle out of active traffic. I called 911 and emergency responders were dispatched to block the lane behind my vehicle to prevent a collision. The vehicle was towed to Jaguar Land Rover Bellevue, an authorized Land Rover dealership, where the DCDC converter was diagnosed as the cause of failure. Repair documentation is on file. INCIDENT 2 – [XXX] The same failure recurred. My vehicle again displayed the “Stop Safely Electrical Fault Detected” warning and lost motive power while in motion in Chicago, IL. The vehicle was towed a second time to Jaguar Land Rover Chicago, where the same DCDC converter defect was documented and addressed. Repair documentation is on file. In both incidents, my vehicle came to a stop in an active traffic lane with no ability to self-recover, creating a direct risk of a rear-end collision that could have seriously injured or killed me, my family, and other road users. When I check my VIN against the recall, my vehicle does not appear as an included unit. I have received no owner notification letter from JLR despite the recall report stating owner notifications were planned for on or before June 12, 2026. I am requesting that NHTSA determine whether my vehicle meets that criteria and was incorrectly excluded, or whether the recall population should be expanded. I have attached Dealership repair orders and diagnostic reports from both incidents confirming DCDC issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

9/23/2025 After multiple trips to the dealership, the issues with my vehicle continue to persist. Here is the breakdown of my current issues with my vehicle: 1. Brakepad warning light (was informed that it is not covered under warranty even though I only have less than 13K miles) 2. After two attempts to fix the window seal issue, the issue still persists 3. The navigation screen on my driver console doesn’t display when in CarPlay mode 4. The backseat center console doesn’t close properly, so the dealership ordered the part almost two months ago, and it still has not arrived. 10/7/2025 (update) I wanted to inform you that I was quoted $3,347.01 for rear brake pads and rotors for my vehicle, which has less than 13,500 miles. I’m quite shocked because I was told that this isn’t covered under warranty and that I’m responsible for the cost. I’ve owned or leased at least five Range Rover sports in the past, and I’ve never experienced such rapid wear and tear. Additionally, the dealership acknowledged the window sealing issue for the third time and informed me that it’s now resolved after making some “adjustments.” However, I’m still puzzled because they didn’t order any replacement parts, and this is the third time I’ve taken my car in for the same issue.