2024 Land Rover Range Rover Sport

RELATED TO RECALL 26V248 ([XXX]) — VIN EXCLUDED DESPITE IDENTICAL DEFECT. INCIDENT 1 — [XXX] — [XXX] (~8,500 miles): Vehicle displayed "Stop Safely Electrical Fault Detected" red warning and lost all motive power in active highway traffic. Unable to move vehicle. Called 911; emergency responders blocked lane. Infant and two senior citizens in vehicle; both seniors suffered minor heat stroke. Vehicle towed via Land Rover Roadside Assistance to Land Rover Seattle (Bellevue). Out of service 18 days. JLRNA Technical Assistance directed software-only repair (BCM, IPCB, BECM, RFA updates). Fault codes: P033-11 and B1651-92 (DC/DC converter internal operating mode failure). No physical converter replaced. INCIDENT 2 — [XXX] — [XXX] (~9,966 miles): Same failure recurred. Vehicle lost motive power in active traffic. Called 911 again. Towed via Land Rover Roadside Assistance to Howard Orloff Imports (authorized retailer), Chicago. JLRNA Tech Line confirmed via data logger: "DC TO DC CONVERTER FAILED INTERNALLY." Converter physically replaced (Part No. 433123464). Dealership RO notes: "customer states this has happened before in Seattle." 2026: "Stop Safely Electrical Fault Detected" warning reappeared. Dealer unable to investigate as error was not active at time of visit. JLRNA has issued a final decision excluding this VIN from Recall D126 on the basis that the converter was previously replaced. However: (1) the first repair was a JLRNA T/A-directed software fix that failed; (2) JLRNA has not confirmed whether Part No. 433123464 is the revised spec referenced in the recall remedy; (3) the 2026 warning reappearance suggests the defect may not be resolved. Both repair orders are attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 26V248000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure on several occasions and had to be jump started. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The failure mileage was 16,000.

I am filing this complaint to formally report two separate incidents of DCDC converter failure in my Land Rover Range Rover Sport — the identical defect described in NHTSA Safety Recall 26V248 — and to request that NHTSA investigate why my vehicle has been excluded from that recall despite exhibiting the same failure mode. INCIDENT 1 – [XXX] While driving, my vehicle displayed a red “Stop Safely Electrical Fault Detected” warning message and subsequently lost motive power, coasting to a stop in Bellevue, WA. I was unable to safely move the vehicle out of active traffic. I called 911 and emergency responders were dispatched to block the lane behind my vehicle to prevent a collision. The vehicle was towed to Jaguar Land Rover Bellevue, an authorized Land Rover dealership, where the DCDC converter was diagnosed as the cause of failure. Repair documentation is on file. INCIDENT 2 – [XXX] The same failure recurred. My vehicle again displayed the “Stop Safely Electrical Fault Detected” warning and lost motive power while in motion in Chicago, IL. The vehicle was towed a second time to Jaguar Land Rover Chicago, where the same DCDC converter defect was documented and addressed. Repair documentation is on file. In both incidents, my vehicle came to a stop in an active traffic lane with no ability to self-recover, creating a direct risk of a rear-end collision that could have seriously injured or killed me, my family, and other road users. When I check my VIN against the recall, my vehicle does not appear as an included unit. I have received no owner notification letter from JLR despite the recall report stating owner notifications were planned for on or before June 12, 2026. I am requesting that NHTSA determine whether my vehicle meets that criteria and was incorrectly excluded, or whether the recall population should be expanded. I have attached Dealership repair orders and diagnostic reports from both incidents confirming DCDC issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

I bought this car in 2024 and after 3,000 miles it was unrepairable. The first incident, I was driving and the car started flashing and beeping, telling me to pull over and exit the vehicle immediately. I brought it to the dealership and after a few days they returned it and said it was a software update. The next day, while driving to work, the vehicle again started flashing lights and beeping and told me to Pull Over and Exit the Vehicle immediately. The vehicle continued to flash and beep until I could pull over and stop, which unfortunately I was on the freeway, in between barriers and had to drive 17 more miles with it in panic mode. Almost 4 months later, I got the vehicle back and again, after driving a short time, I experienced a TOTAL electrical failure. The brakes, power steering, hill descent, etc ALL stopped working! After being in the shop a little over a month, again, I was told it was a software update and sent on my way. That night, while driving home, the Auto Brake Hold ENGAGED while I was driving and my vehicle jerked back and forth continually. Again it went to the dealership, and again I was told it was due to a software update and that is now how Land Rover had programmed it and I just was not used to it. When I tried to explain how I could not drive because of the continuous jerking, I was told there was nothing they can do.

Vehichle completely shut off while driving in middle of road. All power was cut to vehicle, luckily I had foot on the break at the time at a stop light. Was dead in the intersection, required a tow to dealership. The dealer confirmed it was a DC/DC electrical failure that had my mild hybrid engine not working. Basically communication with the gas engine stopped and vehicle died after draining the battery.