2018 Land Rover Range Rover Sport

I recently purchased this car 2-3 weeks ago. The control center screens go out with no rhyme or reason as to why. When this happens, controls of the vehicle are no longer accessible and the safety cameras/safety sensors no longer visible nor alert to pedestrians and other points of collision. This is extremely dangerous when it happens while using those safety features. There is never a warning and it can happen anytime. I can not make it happen, it just happens and when it does, it puts many in danger. The car can be inspected and has not been by anyone. The car has approx 56,000 miles. This has happened two times since purchasing it. I have been told this was an issue on this model and there was a recall at some point for some VINs, but from what I can tell, not mine, but mine is having the same issues.

The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.

While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.

My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

TO WHOM IT MAY CONCERN, MY VEHICLE WHICH IS AT 15,000 MILES AND ABOUT 18 MONTHS OLD, HAS BEEN FACING CONTINUOUS FAILURES ON ITS ELECTRIC AND ELECTRONIC COMPONENTS THAT AFFECTED THE AIR SUSPENSION SHUTTING DOWN, EMERGENCY BREAK LOCKING UP, SUDDEN SHUT DOWN OF THE MIDDLE MAIN CONSOLE, A SHUT DOWN OF SAFETY FEATURES AROUND MIRRORS AND SIMILAR VEHICLE SAFETY WARNING SYSTEMS. THE ISSUES HAPPEN WHILE DRIVING. I TOOK IT BACK TO MY DEALER SEVERAL TIMES AND EVEN THE LAST TIME AFTER SERVICE THE CAR CAME BACK WITH AN ENGINE WARNING SIGN. I MADE MULTIPLE ATTEMPTS WITH LAND ROVER TO CORRECT AND STATED THAT MY FAMILY AND I FEEL VERY UNSAFE AND INSECURE NOT KNOWING WHAT CAN BREAK DOWN NEXT. WHEN WE ASKED IF IT IS SAFE THE COMPANY RESPONDED THAT WE SHOULD MAKE THAT DETERMINATION WITHOUT AN ENGINEERING OR TECHNICAL BACKGROUND. THE COMPANY ALSO SAID THEY WILL TAKE 30 BUSINESS DAYS TO REVIEW OUR CASE HOWEVER UPON SEVERAL REMINDERS THAT WE ARE NOT FEELING SAFE, LAND ROVER OPTS TO IGNORE OR STATE THAT THEY DO NOT HAVE RESOURCES IE PEOPLE TO REVIEW THESE CASES. I WOULD LIKE TO ENTER INTO RECORD THAT WE DID MAKE MANY ATTEMPTS TO RELAY OUR CONCERNS AND IF THERE ARE TO BE ANY ACCIDENTS IT IS THE FAULT OF THE COMPANY FOR CONTINUOUSLY IGNORING THE SERIOUSNESS OF THE CASE AND TOTAL LACK OF CARE FOR PASSENGER SAFETY. I AM WRITING ON THIS VENUE HOPING THAT YOU MIGHT BE ABLE TO CONVINCE THE COMPANY TO PAY ATTENTION TO THE MATTER.

IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.