2010 Land Rover Range Rover Sport

Vehicle: 2010 Land Rover Range Rover Sport VIN: [XXX] Issue: A safety recall repair previously performed on my vehicle has failed, recreating the original safety hazard the recall was intended to fix. Details: My vehicle was subject to a recall involving [rear spoiler detachment risk]. The recall repair was “performed “ without proof by Land Rover of Cincinnati in Aug 2023. As of April 2025, the same issue has reoccurred. Specifically: The spoiler detached while driving on interstate 75. (This spoiler never detached before they “fixed” it. - This created a serious safety hazard coming undone in the highway. It actually got a semi trucks front number as he crushed over it..,the semi driver did not stop to report it though. Concern: This indicates the recall remedy may have been improperly performed or is ineffective. I am being told I must pay out of pocket $6500 to fix an issue that should have been resolved under a federally mandated safety recall. Request: I am requesting investigation into: 1) Whether the recall repair procedure is adequate 2) Whether this repair was properly completed 3) Whether other vehicles may be affected by failed recall remedies Dealer: Land Rover Location: Cincinnati OH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Previous recall repair on rear spoiler falling off did not work and it is falling off again. Dealer and manufacturer will not re-repair the manufacturers defect nor their work, leaving the hazard unaddressed. Sees below. NHTSA, Please be advised that Jaguar Land Rover North America is not adhering to the required National Highway Traffic Safety Administration’s official recall, 21V635000, where the rear spoiler falls off due to a manufacturers design defect and potentially can cause a serious accident, injury or even a fatality at highway speeds. The vehicle was previously fixed under recall, but that fix failed. VIN: [XXX] I have been advised by the owner/manager of Land Rover of the Treasure Coast that it is more important that they get reimbursed prior to fixing the defect, despite the safety of others on the road. This needs to be investigated. My concerns are: 1. Did Jaguar Land Rover (JLR) hoodwink NHTSA into a cheap, non-lasting fix just to satisfy the liability and recall requirement? If so, NHTSA should reissue another recall to recheck the previous recall to verify the fix was adequate and either do it again or develop another solution, bringing those affected vehicles in again for additional work. This is especially true since JD Power and other reputable car statistical reviews consistently rate this brand towards the bottom of reliability and repair costs. This historical point demonstrates why the NHTSA should not trust JLR. 2. How important is public safety? If a safety recall was important enough to be issued in the first place, how is it that a follow up repair for the same recall isn’t addressed? Why isn’t there a readily available avenue for reporting this shortcoming on the NHTSA website. Can anyone explain how if a safety recall campaign was important enough to be issued in the first place, why is it not if the same issue fails again, or if the approved resolution was inadequate? Document exceeded allowable space- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

I have tried making multiple appointments at the dealership in mobile alabama to get this recall taken care of after 2 attempts I took it to the Nashville dealership. The first attempt in mobile I called before driving over an hour away to the appointment and they didn't have the appointment on there schedule when I had scheduled over a month in advance and the second time I called and they did not having parts in stock even though I made an appointment. I took it to Nashville dropped it off for 5 days while visiting when I came back the recall for the fuel tank still had not been done nor was I notified as to why. They did another recall and it was supposed to be finished by 8am the day I picked it up I wasn't able to leave the dealership until around 3pm due to their negligence and miscommunication still without the recall I brought it in for completed. Now there is a fuel smell and I now have tried making an appointment again with the mobile alabama dealership and they want me to leave it there for days to be completed and suggested I rent a car because they cannot loan a vehicle when this recall is only supposed to take a day.

The contact owns a 2010 Land Rover Range Rover Sport. The contact stated while driving approximately 65 MPH, she heard an abnormal sound coming from the rear windshield wiper. The contact became aware that the wiper arm was hitting a part of the spoiler that had started to detach. The contact stated that she pulled off the road and observed that the upper cover of the rear spoiler had detached and was hanging down over the rear windshield. The contact stated that the panel located in the center of the spoiler where the reflector was mounted was missing. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had not been notified of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V623000 (Structure). The failure mileage was approximately 200,000.

The contact owns a 2010 Land Rover Range Rover Sport. The contact stated that upon standing next to the vehicle in the driveway, he smelled an abnormally strong gasoline odor. The contact stated that he could also smell the gasoline odor inside the vehicle. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) and the vehicle was towed to the dealer who informed the contact that they could not complete the recall repair as they did not have the fuel tank retainer plates. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 120,000. Parts distribution disconnect.

The contact owns a 2010 Land Rover Range Rover Sport. The contact received a notification of NHTSA Campaign number 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was an abnormally strong fuel odor on the inside and outside of the vehicle. The vehicle was taken to the dealer where the contact was informed that parts were not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 157,000. Parts distribution disconnect.

The contact owns a 2010 Land Rover Range Rover Sport. The vehicle had previously been serviced by the dealer under NHTSA Campaign Number: 20V623000 (Structure) however, the failure recurred. The contact stated that the failure caused the backup camera to become inoperable. The dealer was made aware of the failure and took pictures of the vehicle, then forwarded them to the manufacturer. The contact was informed that the manufacturer declined a second repair. The vehicle was not repaired. The failure mileage was approximately 80,000.