2020 Land Rover Defender

My 2020 Defender has had three incidences of the windshield cracking due to the smallest pebble. The first two cracks, I had professionally sealed. The latest incident involved a pebble so small that I couldn't see it. In fact, the pebble was so tiny that a point of contact on the windshield can barely be observed. However, it caused the windshield to crack clear across the middle, impairing visibility and creating an unsafe driving experience. This is, I believe, the seventh Land Rover windshield that I have had the misfortune to have crack on me over the years. One Range Rover windshield cracked while sitting in the driveway with no projectiles involved. Another cracked in cooler overnight weather. These windshields are clearly defective and Land Rover is aware of the problem. This is why the dealership offers a very pricey windshield package as an option when you purchase the vehicle. I have called Land Rover corporate again in this instance because I'm fed up with paying $1800 to repair a defective bit of glass, only to have another crack appear and be forced to repair or replace that as well. Land Rover Corporate said that a pebble constituted "outside damage" and the windshield would not be covered under warranty. However, a driver does purchase a car under the presumption that the glass would be safe if struck by a tiny object or if taken through a car wash--as occurred with my previous Range Rover. Taken together, I do request that this consumer safety board review this issue as I know for a fact that I am not the only one concerned about the safety and reliability of the Land Rover windshields. Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine light came on while at a stop light, engine faltered completely and car stalled. Would not restart. Shifted car into Park and tried multiple times to restart, finally got it restarted. Rolled forward per the flow of traffic and engine died again in the middle of the intersection putting me directly in harm’s way. Multiple lights including engine light and dash warnings appeared. Pictures attached. This is a major safety issue, the car died and I could not move it forward. I was almost hit and could not get the car restarted, not once but twice. I have owned the car for less than one week, and it’s been back in the shop now twice. The first time ( Wednesday) was also for electrical issues, including sensor issues.

Hello! My 2020 P400 Defender is repeatedly not restarting itself at stoplights when the standard auto start/stop functionality engages. Upon removing my foot from the brake pedal to begin moving, what normally happens is thst the engine restarts itself and I drive off as normal. However, at least once or twice a day now, the car does not restart itself, the instrument cluster turns off, and I look down in the car has put itself into Park. I am stopped in traffic etc. This is a somewhat significant fault in my opinion - because it has now happened at busy intersections, highway on ramps, and other places where you do not want people aggressively honking or worse hitting you from behind if they are distracted. I thought perhaps I just needed a software update or something, but my car is confirmed to be on the newest Land Rover software systems for everything in the car. I have not taken it to the dealer for this problem yet (no appts avail) but will be taking it in later this month. The reason I decided to submit this to you is that I went on a Defender group on Facebook, and there are many posts on there with other people in the United States having the exact same problem. With both P300 and P400 engines in Defenders. So I believe this may be a fault with software or hardware (and not just an isolated issue with my Defender… which by the way is my favorite car I’ve ever owned!) — that needs to be rectified with some sense of urgency with Land Rover. Also, my novice testing of why and when this is happening has concluded one workaround that I believe prevents the issue: if I press the button on the dash to turn off the auto start/stop, this problem does not occur. However, the car defaults to auto start/stop being on at each ignition cycle - so that would need to be something that users would need to remember to do each time they started the car.

The contact owns a 2020 Land Rover Defender. The contact stated that the lane departure feature would intermittently fail to operate as needed without warning. The contact stated that the vehicle would independently deviate in the opposite direction as intended. The contact also stated that the lane deviation feature could be turned off; however, the feature was reactivated upon restart of the vehicle. The dealer had been made aware of the failure on multiple occasions and the contact was informed that there was no remedy for the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 5,000.

Driving along the road with no cars around, the windshield made a loud noise and a crack was formed coming from the passenger side A-pillar. The crack of course grew over time. No rock chip. Clearly a defective windshield. The dealer would not replace it under warranty even though it clearly started where a rock could not have chipped it..