Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 1 of 1 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Suspension. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports0 fire reports0 injury reports
What owners actually said
1 reports
4,900 miles · Aug 27, 2007
Suspension
2001 FORD 550 SHUTTLE BUS, MANUFACTURED BY KRYSTAL KOACH PURCHASED IN MARCH 2007. THIS 26 PASSENGER BUS CAME FROM KRYSTAL WITH REAR CHASSIS(AIR RIDE, INDEPENDENT SUSPENSION) SINGLE WHEELS OUT OF LINE. ALL MECHANISM WELDED IN PLACE, THUS NO ADJUSTMENTS. THIS BUS HAD ONLY 4800 MILES ON IT WHEN WE PURCHASED IT IN MARCH 2007. HAD…
Read full complaint
2001 FORD 550 SHUTTLE BUS, MANUFACTURED BY KRYSTAL KOACH PURCHASED IN MARCH 2007. THIS 26 PASSENGER BUS CAME FROM KRYSTAL WITH REAR CHASSIS(AIR RIDE, INDEPENDENT SUSPENSION) SINGLE WHEELS OUT OF LINE. ALL MECHANISM WELDED IN PLACE, THUS NO ADJUSTMENTS. THIS BUS HAD ONLY 4800 MILES ON IT WHEN WE PURCHASED IT IN MARCH 2007. HAD BLOWOUT ON TIRE WITH ONLY FEW MILES ON TIRE DUE TO ALIGNMENT. ALL OTHER TIRES WERE WEARING PREMATURELY. AFTER SPENDING APPROXIMATELY 4000 DOLLARS TO CORRECT THIS PROBLEM,(INCLUDED REPLACING TRUNNIONS. BUSHINGS,ETC.) WE CONTACTED KRYSTAL KOACH IN BEREA, CA. ONLY TO BE TOLD THEY WOULD NOT HELP BECAUSE THIS WAS "ONE OF A KIND" BUS BUILT THERE AND NEVER WENT INTO PRODUCTION DUE TO COSTS. WE FEEL THEY(KRYSTAL)PUT AN UNSAFE VEHICLE ON THE HIGHWAY. OUR DESIRE IS TO KEEP THE BUS, BUT WE FEEL KRYSTAL SHOULD SHARE IN COSTS OF REPAIRS. CAN YOU HELP? THANKS. *JB
VEHICLE DESCRIPTION: CERTAIN BUSES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS." THE TIRE PLACARD LABEL CONTAINS AN INCORRECT RECOMMENDED COLD TIRE INFLATION PRESSURE OF 60 OR 65 PSI. THE CORRECT INFLATION PRESSURE IS 80 PSI.
Consequence & remedy
Consequence: IF THE TIRES ARE UNDER-INFLATED, IT COULD REDUCE THE TREAD LIFE OF THE TIRE, AND THE TIRE COULD DEGRADE TO A POINT OF ALLOWING SUDDEN AIR LOSS.
Remedy: NEW LABELS WILL BE PROVIDED TO THE OWNERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO DO NOT RECEIVE THE FREE LABEL WITHIN A REASONABLE TIME SHOULD CONTACT KRYSTAL AT 1-800-845-4883.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2001 Krystal 28 Problems, Complaints & Recalls | Skip That Year
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