2023 Kia Telluride

I was driving down the highway only car on the road and my sunroof glass exploded from the inside the car blew a large hole out of the top. I had thousand of pieces of sharp glass rain down on me going 70 mph down the highway. I have no idea why in 2024 that this glass is not required to be laminated above your head. As I am doing my research this is a problem by many manufacturers. KIA has had many of these same incidents I described and no recalls yet. I took it in to the local dealership and the repair cost was $5,000 said the track was contaminated by glass and would need to be replaced. They denied the warranty and stated it was a rock that did it with no proof.

The instrument cluster randomly turns off while driving which renders many safety features, including but not limited to the backup camera, inoperable. This issue was repaired by my dealer in mid 2023 when it was part of a recall. The problem seems to have been recently reintroduced possibly via an over the air software update.

I purchased a new 2023 telluride-SX in April 2023. For the first time since owning the vehicle, I used the Snow Mode during the snowstorm on 14 March 2024. I then used it again on 15 March 2024. I experienced a serious problem on both days. When I stopped at redlights, I tried to accelerate as I made a turn. I lost all power, and the car came to a near stop, nearly causing an accident by being rear-ended. I quickly switch to the Eco Mode and the power returned to the car. I took the car into Arapahoe KIA, CO service department on 8 April 2024 for an oil change/tire rotation AND to address the issue with the Snow Mode. The Technician said the issue I describe would happen if the snow was deep.(?) I explained that the roads were nearly bare. He then said that they would look at it. He later said that they could not duplicate the malfunction in the Snow Mode and to bring the car in if it happened again. The KIA service department is the only place that supposedly inspected the car for the issue described above. There were no warning lamps, or messages, or other symptoms of the problem prior to the failure.

On Monday January 15th, my 2023 Kia Telluride Digital Cluster Screen stopped working. The screen was black and would not turn on. This screen displays critical information such as tire pressure, warning messages & lights, speed, etc. I took it into my dealership on Friday January 19th. They were unable to fix the issue and contacted Kia for additional support on fixing. Since my car is unsafe to drive, I was given a rental. The car was purchased brand new in December of 2022 and has had no issues, until now. I have also opened a case with Kia Consumer Affairs in which I reported the same issues as I am here. It is now February 8th, and after checking in with my case manager & dealership, there is still no solution to fixing my car.

I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.

We had the vehicle in 'snow' mode and AWD activated. We turned from a stoplight and as we tried to accelerate and merge, all power cut out. The accelerator was down to the floor and no response for 3-5 seconds. It was potentially dangerous as we were trying to merge at an onramp onto the interstate with cars behind us and next to us. We have not had it to a dealer to try to be replicated but have heard from other Telluride owners that this is happening. There were no warning lamps, messages, or other symptoms.