I am reporting two separate safety-related failures on this low-mileage vehicle. The first occurred at 2,431 miles while driving on the highway. The vehicle suddenly lost propulsion and coasted with no throttle response, and multiple warning lights and messages appeared simultaneously, including braking, electronic parking brake…
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I am reporting two separate safety-related failures on this low-mileage vehicle. The first occurred at 2,431 miles while driving on the highway. The vehicle suddenly lost propulsion and coasted with no throttle response, and multiple warning lights and messages appeared simultaneously, including braking, electronic parking brake, and driver-assistance warnings. A sudden, unexpected loss of power at highway speed creates a serious crash risk, including rear-end collision, particularly with faster or following traffic. The vehicle was taken to an authorized Kia dealer on 3/9/26 and returned on 3/19/26 after wiring/connector-related work. The second failure occurred at 4,658 miles when the panoramic sunroof glass suddenly shattered while the vehicle was in motion. A spontaneous glass failure while driving is a safety hazard: had the interior sunshade been open, falling glass could have struck rear-seat passengers, and shattering glass while driving can cause driver distraction and loss of vehicle control, as well as a road hazard to surrounding vehicles. The vehicle was taken to the same authorized Kia dealer on 4/1/26 and remained there until 5/21/26. The sunroof was not repaired. The dealer's repair order states that it "cannot identify a specific outside object or cause" and that "no damage was found clearly identifying an external object as the cause," which is consistent with a spontaneous glass failure rather than external impact. Despite this, warranty assistance was denied on the basis that an outside impact "could not be ruled out." I am concerned these represent defects involving the panoramic sunroof glass and/or the vehicle's electrical and safety systems. Both failures occurred well under 5,000 miles and within months of each other. Across the two repair visits, the vehicle was out of service for approximately 60 total calendar days, including roughly 50 days for the sunroof issue, which remains unrepaired.
NHTSA ODI #11748017
Mileage unknown · May 19, 2026
Structure
The glass piece that sits between the front windshield and the sunroof cracked from side to side of the car. When I called the dealership to get it repaired they said this has happened to a few models with this same type of glass between the windshield and the sunroof.
NHTSA ODI #11738800
Mileage unknown · Apr 21, 2026
Structure
A door lock malfunction occurred involving the front driver-side door. The vehicle would not unlock or open using the key fob. Multiple attempts were made to unlock the vehicle, but the driver door remained locked and unresponsive. At the time of the incident, a child was secured inside the vehicle in a child safety seat. Acce…
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A door lock malfunction occurred involving the front driver-side door. The vehicle would not unlock or open using the key fob. Multiple attempts were made to unlock the vehicle, but the driver door remained locked and unresponsive. At the time of the incident, a child was secured inside the vehicle in a child safety seat. Access to the vehicle through the driver-side door was not possible. Access was ultimately gained by going to the passenger side, where a window was open, allowing entry to unlock the vehicle from the inside. If the window had been closed, access would not have been possible. Safety Concern This issue presents a serious safety risk because it can prevent immediate access to an occupant inside the vehicle. In emergency situations (such as extreme weather or medical distress), this type of failure could result in injury or worse.
NHTSA ODI #11732670
Mileage unknown · Mar 21, 2026
Electrical SystemService BrakesStructure
I bought the car with 9 miles on it, and when I tried to use the windshield washer, it didn't work! I took it to the dealer, and they refused to fix it! They said the car was infested with mice and that it was my problem!!! The car is made with defective materials! All hoses and foam in the car are made from soy beans!! That is …
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I bought the car with 9 miles on it, and when I tried to use the windshield washer, it didn't work! I took it to the dealer, and they refused to fix it! They said the car was infested with mice and that it was my problem!!! The car is made with defective materials! All hoses and foam in the car are made from soy beans!! That is rat and mouse food!!!
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Consequence & remedy
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗