2023 Kia Sportage

The contact’s daughter owns a 2023 Kia Sportage. While the owner was reversing from the driveway, the driver’s side wheel collapsed outside of the wheel well at a 90-degree angle. While inspecting the failure, the contact became aware that a bolt for the upper knuckle was missing from the strut bar used to connect the control arm to the wheel bearing, causing the wheel to collapse outwards. There was rust where the bolt was missing. The vehicle was towed to a dealer, and the missing bolt was confirmed; however, a cause for the failure was not provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,901.

The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.

The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 5 MPH, the Forward Collision Avoidance warning light illuminated. The contact stated that while driving, the Forward Collision Avoidance Safety System Disabled message was displayed. The contact stated that several other unknown warning lights were illuminated. The contact stated that the steering wheel was shaking and there was an abnormal rattling sound coming from the rear of the vehicle. The vehicle was taken to the local dealer where it was diagnosed that the struts and spring were incorrectly installed. The dealer was unable to determine the causes of the other failures. The vehicle was repaired but the failure recurred. The manufacturer was contacted and provided the contact case number. The failure mileage was approximately 13.

Please answer these questions using my words What component or system failed or malfunctioned, and is it available for inspection upon request? I was unable to accelerate the gas pedal after the car started bouncing up and down and smelling mid driving. How was your safety or the safety of others put at risk? I was on a major road at the time this occurred. Thankfully the time of day was in my side. If this was a few hours later there would have been a collision as I was in a main lane and had to veer to a turning lane. I am frightened every time I’m in the car now. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer ship has confirmed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Just the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, the warning came on after it happened.