2018 Kia Sportage

Kia motors is at it again, my Disabled Husband took car in twice to Dealer, who is licensed to sell and fix your vehicles , promised loaner car, on fixed income, fighting Cancer, see attached documents, emails from KIA, been going on 7 years, first Soul now Sportage. COURTESY KIA OF BRANDON , months BACK came to our home and allegedly did the LATEST RECALL ON FUSES, thought that was done, Courtesy KIA of Brandon told my husband NO OUTSTANDING recalls, now KIA writes and states needs to be done? Who is keeping records. We had kids put on couple years ago, then car went into limp mode almost got my husband killed. Kia had our car towed, brought loaner. WE CANNOT afford rental. That was halfway repair with ext on wiring harness???, now lights on dash going on and off. See attached, KIA could care less and now, we were lied to? The person they sent didn't repair the Fuses? Kia paid the Government a fortune in fines but the Defective car owners are always in danger and always getting the run around. [XXX], Mr. [XXX], plz excuse spelling. Even [XXX] from Safety Organization says these cars need to be off the road. Our car is malfunctioning, and we were blatantly lied to is RECALL ON FUSES? REPAIR. SENATOR [XXX] HELPED WITH THIS, we need someone to step up. [XXX] and [XXX], see all documents going back to 2015. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This Kia Sportage's alarm system does not go off when the passenger front window is broken. My car was broken into and the youth stripped the steering column and was able to start my car without needing the key nor having the key within the vehicle. This is a security issue and allows the vehicles to be easily stolen. These safety issues should be address and fixed immediately by Kia. The federal government should also hold Kia responsible for the spike in stolen vehicles across the U.S. seeing they know about the issue but have done nothing to fix it. The vehicle was then crashed and left running by the youth. I have included the estimate from Progressive to get it fixed.

I HAVE A 2018 KIA SPORTAGE THAT HAS AIR VENTS PEELING. I WENT TO THE KIA DEALERSHIP AND WAS HOPING THAT THE WARRANTY WOULD COVER THIS FIX, BUT THAT WAS NOT THE CASE. THE KIA DEALERSHIP TOLD ME THE VENTS PEELING IS BECAUSE OF THE CHEMICAL REACTION WITH THE PRODUCT THAT I WAS USING. I HAVE DETAILED MY CARS SINCE THE BEGINNING OF TIME...AND HAVE SWORN BY MEGUIAR'S SUPREME SHINE. I STILL DO, AND I AM CERTAIN IT IS CRAPPY VENT MATERIAL THAT KIA HAS. I CONTACTED MEGUIAR'S AND THEIR CUSTOMER SERVICE SAID THAT ALL THEIR PRODUCTS ARE WATER BASED AND IT IS IMPOSSIBLE FOR THIS TO HAPPEN. I HAVE USED THE SUPREME SHINE ON ALL THE RUBBER/PLASTIC MATERIAL AND NOTHING HAPPENED TO THE REST OF THE INTERIOR, EXCEPT THE AIR VENTS. SO, I CALLED KIA CONSUMER ASSISTANCE CENTER AND LISA ANSWERED... HOPING TO SEE IF THEY WILL STAND BEHIND THEIR PRODUCT AND FIND THE SOLUTION. LISA SAID FOR ME TO GO TO OTHER DEALERSHIPS AND HOPEFULLY GET THEM TO FIND A SOLUTION IN MY FAVOR. THE WORST CUSTOMER SERVICE AND THE WORST PRODUCT ON THE MARKET. THE WARRANTY THEY OFFER IS FAKE AND UNWORTHY.

ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.

ADDENDUM TO THE COMPLAINT DATED JANUARY THROUGH SENATOR MARCO RUBIO OFFICE. I RECEIVED A LETTER FROM NHTSA DOT THAT THE INVESTIGATION IS OPEN AS TO THE "SOFTWARE UPGRADE", SHOULD BE LABELED RECALL AND INTO THE "THETA ENGINE", SEE ATTACHED. AS I WRITE THIS, MY DISABLED HUSBAND IS IN A TOW TRUCK WITH THE DRIVER BECAUSE HE WENT TO THE DOLLAR GENERAL STORE, TURNED THE CORNER ONTO A BUSY HIGHWAY AND THE CAR LIMP MODE LIGHT CAME ON, CAR SHUT DOWN DANGEROUSLY SLOW. LUCKILY HE WAS NOT REAR-ENDED. THIS IS PATHETIC FOR KIA MOTORS, KIA AMERICA TO GET AWAY WITH THIS. THESE VEHICLES NEED TO BE BOUGHT BACK. THEY HAVE NO CLUE WHAT IS REALLY HAPPENING. WE TOOK OUR CAR IN A COUPLE OF MONTHS AGO TO COURTESY KIA FOR AN OIL CHANGE. THEY SAID ALL WAS GOOD. CLEARLY IT IS NOT ! KIA DID US, TWO DISABLED AMERICANS WRONG. SOUL 1ST, SCAMMED INTO GOING MORE IN DEPTH BECAUSE SOUL WAS BAD... KNOWING THERE IS A MAJOR DEFECT. THAT IS DECEPTIVE TRADE PRACTICE. PLAIN AND SIMPLE AND DEALER'S ARE COMPLICIT. PLEASE GET THESE CARS OFF OF THE RODE. IT HAS BEEN NOTED ON FORUMS THAT KIA IS PUTTING USED MOTORS. PLEASE DO SOMETHING. WE ARE NOT SAFE, OUR GRANDCHILDREN ARE NOT SAFE. STATES ATTORNEYS, ATTORNEY GENERAL'S, SENATORS, ETC. HELP ALL OF US. WE LOST OUR HOME TO TOXIC DRYWALL , NOW THIS. PLANT CITY. ♿