2018 Kia Sportage

ACCORDING TO KIA WHICH THEY POSTED AT THEIR WEBSITE, ELECTRICAL CIRCUIT WITHIN HECU MAY EXPERIENCE EXCESSIVE CURRENT, THEREBY INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE.TOOK THE CAR TO DEALER, HAD NO PARTS, AS OF 4/12/21 NO KIA DEALER HAS THIS PART. CALLED KIA, THEY SUPPOSEDLY GOING TO SHIP PARTS END OF APRIL. THEY HAVE NO CONCERN ABOUT PUBLIC SAFETY, DESPITE I TOLD THEM I CAN RENT A CAR BUT YOU HAVE TO PAY FOR IT, THAT DECLINED. QUESTION IS, WHY THEY HAVEN'T INFORMED PUBLIC AND SEND THE HECU PARTS TO THEIR DEALERS SOONER? TAKING RISK TO DRIVE A CAR WHICH HAS POTENTIAL TO CUT FIRE SEEMS NOT SAFE AND DISPLAYS KIA NEGLIGENCE.

MY 2018 KIA SPORT AGE AT ABOUT 26,000 MILES WOULD NOT START. THIS PROBLEM STARTED IN SEPTEMBER OF 2019. I THOUGHT IT MIGHT BE THE BATTERY. HOWEVER, KIA DEALERSHIP TESTING IT SHOWS THE BATTERY IS PERFECT. NOW I'M AT 34,000 MILES AND MY CAR HASS TO BE JUMPED TO START IT ABOUT SIX TIMES A WEEK. I HAVE HAD MY BATTERY TESTED SEVERAL TIMES. I KEEP BEING TOLD THE BATTERY'S FINE. AT FIRST IT WOULD JUST GO CLICK CLICK CLICK BUT WOULDN'T START. NOW IT'S COMPLETELY DEAD NO NOISE CLICKING WHEN I TRY TO START IT. THE CHECK ENGINE LIGHT COMES ON AND THEN GOES OFF. THIS IS FRUSTRATING THAT I BOUGHT FOR THE FIRST TIME IN MY LIFE A BRAND NEW CAR DROVE IT OFF THE LOT WITH 11 MILES AND I HAVE THE MOST UNRELIABLE VEHICLE I'VE EVER HAD IN MY LIFETIME. WHENEVER I GO SOMEWHERE I HAVE TO MAKE SURE I HAVE AN ELECTRICAL OUTLET SO THAT I CAN PLUG MY JUMPER BOX INTO JUST IN CASE. I HAVE MISSED APPOINTMENTS BECAUSE OF THIS, I HAVE MISSED WORK BECAUSE OF THIS. I'M READY TO LEAVE IT AT THE DEALERSHIP AND LET THE FINANCE COMPANY HAVE IT. CLEARLY THERE IS SOMETHING WRONG WITH THIS CAR AND NOBODY CAN SEEM TO FIGURE IT OUT. SOMETHING IS DRAWING POWER OR THE ALTERNATOR IS NOT WORKING LIKE IT'S SUPPOSED TO AND POSSIBLE FRAYED WIRE OR SOMETHING THERE. THE CAR IS COMPLETELY STOCK AND THERE HAVE BEEN NO CHANGES MADE TO THIS VEHICLE SINCE IT WAS PURCHASED. AND I HAVE MAINTAINED ALL THE ROUTINE MAINTENANCE THAT SHOULD BE DONE ON A CAR. SOMEONE NEEDS TO HELP ME FIGURE OUT WHY I HAVE A BRAND NEW VEHICLE THAT WON'T START AND THAT IS UNRELIABLE.

ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.

ALL OF THE LIGHTS ON MY DASHBOARD COME ON AND WHEN THIS HAPPENS IT'S GENERALLY NIGHT TIME. I CAN'T DRIVE MY CAR WITH THE HEADLIGHTS ON BECAUSE IF I CUT THEM ON MY CAR WON'T MOVE AND MY REAR VIEW CAMERA WILL NOT WORK. THE FIRST TIME THIS HAPPENED IT WAS 05/18/2019. I WAS DRIVING IN THE EVENING HOURS TO PICK MY SON UP FROM WORK I NOTICED THAT THE CAR STARTED TO SLOW DOWN AS I HAD MY FOOT ON THE ACCELERATOR, I PULLED THE CAR TO THE SIDE BEFORE IT STOPPED AND TURNED EVERYTHING OFF. I WAITED A FEW MINUTES CUT IT BACK ON AND EVERY LIGHT ON THE DASHBOARD WAS ON. I COULDN'T MOVE MY CAR I CUT THE HEADLINE OFF AND IT PROCEEDED TO MOVE. HOWEVER AT THAT TIME OF NIGHT I NEED LIGHTS. THE NEXT MORNING I TOOK THE CAR TO BERWYN KIA IN BERWYN ILLINOIS AND WAS TOLD THAT A SOFTWARE UPDATE WAS NEEDED, TOOK 30 MINUTES AND I WAS GONE. A WEEK OR TWO LATER I WAS RIGHT BACK WITH EXACT SAME ISSUE AND WAS TOLD IT WAS A HARNESS PROBLEM AND HEY WOULD GET IT FIXED. MY CAR WAS HERE FOR A MONTH. I PICKED MY CAR UP AND 07/03/2019 IT HAPPENED AGAIN AND I HAVE VIDEO FOOTAGE FOR EACH INCIDENT. I CALLED KIA CUSTOMER SERVICE AND SPOKE WITH THEM AND I AM NOW BEING THE CAR BACK AGAIN ON 07/17/2019 BECAUSE ALL OF THE ISSUES HAVE HAPPENED AGAIN!!

VEHICLE SUDDENLY DECELERATED TO 20 MPH ON ONE WAY HIGHWAY IN A PASSING ZONE. PROBLEM THEN DIAGNOSED AS ENGINE FAILURE. 5 WEEKS LATER, WITH VEHICLE STILL OUT OF SERVICE, DIAGNOSED INSTEAD AS WIRING HARNESS PROBLEM. WIRING HARNESS REPLACED. BRAND NEW CAR, 11 MONTHS OLD , 5,925 MILES, SERVICED WITH FIRST OIL CHANGE 5 DAYS BEFORE PROBLEM OCCURRED. KIA ROADSIDE ASSISTANCE HAD NO REGARD FOR MY SAFETY ON THE SIDE OF A DANGEROUS FREEWAY AND HAD TO BE RESOLVED TWO HOURS LATER WITH AAA SERVICE TOWING. STILL NO REIMBURSEMENT FROM KIA.