2017 Kia Sportage

The contact owns a 2017 Kia Sportage. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the road to restart the vehicle. The vehicle temporarily returned to normal functionality; however, the failure recurred. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced piston failure. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle to another dealer. The failure mileage was 87,000.

The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil with the oil warning light illuminated. The contact had initially taken the vehicle to Crowley Kia (223 Broad St, Bristol, CT 06010) to be diagnosed. The diagnostic result was cylinder wall scoring due to piston rings failure. The vehicle was taken to another dealer and the contact was informed that the engine could not be replaced until the engine had failed. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 54,000.

The contact owns a 2017 Kia Sportage. The contact stated that while driving at 20 MPH, during which he fell asleep as he was returning home from a Dialysis appointment, he rear-ended another vehicle that was at the stop light, and the air bag did not deploy. The contact was taken to the hospital and diagnosed with a fractured chest. The contact stated that a police report was filed. The vehicle was towed to a collision center. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,495.

The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that 12 quarts of oil was added within a month. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 113,000.

On June 19th 2023, the engine to my 2017 Kia Sportage failed with little indication and time to response. Prior to this occurring, my Kia Sportage experienced two instances of limp mode which is an sensor program for the car to diminish efficiency to avoid continued failure. Whist I thought this issue was resolved on May 18 2023, after the first instance of limp mode, I was not fully prepared for the engine to fail so quickly. All three instances (twice limp mode and once engine failure) put my life at risk. The safety of the drivers around me were also endangered due to this taking place. The engine failure has been confirmed with Kia Motors/Greenway Kia West Dealership and both have agreed to replace the engine to my Kia Sportage. I was informed on 6/26 that Kia Motors requested a video of my engine failure. Details on this were not fully shared with me at the time of submitting this report. The engine light warning came on at the times of limp mode only in which my speedometer diminished from 60-80 mph down to 30mph in less than 10 seconds. When the engine failed, as I was braking coming to a stop light, I received no indication until the moment the engine failed while braking. This also put my safety at risk- I was on a busy roadway in the middle of the night and the failure occurring with my car kept my hazard lights from visibility to others on the road.

All windows failed to roll up or down, malfunctioning simultaneously. The issues are available for inspection upon request. My safety is put at risk in that all windows not functioning does not allow for fresh air to the cabin, constantly having to use the A/C. Opening the sunroof causes reverberation and popping of the ears. Windows will have to be broken in the event that driver or passenger can’t open door from the inside after possible collision. The problem been confirmed by an independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and when they first appeared in October 2022.

Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia

My car is consuming oil at an alarming rate. This is a daily driver family car that my wife uses to drop and pick my daughter from and to school. I am really concerned the car is going to run of oil and could end up in more serious problem. I have informed the dealer twice and they even determined the car is consuming more than one quart of oil in less that 800 miles. That is way above the acceptable consumption rate of 1 quart per 1000 miles as specified in the national highway traffic safety administration recall I received in the mail. My main concern is the dealer refused to do anything. I have on record from the dealer the oil consumption test they performed but, I was told it was not covered by the recall. I was even informed that I will have to pay more $400 for some kind of engine oil consumption cleaner. I have contacted KIA to give them an opportunity to make this right. But, it has been few weeks and no response.