AFTER SEVERAL COMPLAINTS OF ROUGH IDLE, BURNT OIL AND DRIVE-ABILITY ISSUES STARTING AT 7128 MILES, 16066 MILES, 21000 MILES,22711 MILES & 29356 MILES, THE ENGINE WAS REQUIRED REPLACEMENT. AFTER THE ENGINE WAS REPLACED (SHORT BLOCK WE WERE TOLD), THE BRAKE ASSIST SYSTEM (BAS) & THE FORWARD & REAR COLLISION WARNING SYSTEM ARE I…
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AFTER SEVERAL COMPLAINTS OF ROUGH IDLE, BURNT OIL AND DRIVE-ABILITY ISSUES STARTING AT 7128 MILES, 16066 MILES, 21000 MILES,22711 MILES & 29356 MILES, THE ENGINE WAS REQUIRED REPLACEMENT. AFTER THE ENGINE WAS REPLACED (SHORT BLOCK WE WERE TOLD), THE BRAKE ASSIST SYSTEM (BAS) & THE FORWARD & REAR COLLISION WARNING SYSTEM ARE INTERMITTENT IN THEIR OPERATION. RANDOMLY WHEN SITTING STILL THE SENSORS WILL ALERT OR WHEN CROSS TRAFFIC (FRONT OR REAR) THE SENSORS FAIL TO DETECT. THIS WAS A DEFINITE CHANGE OF BEHAVIOR SINCE THE ENGINE WAS REPLACED. THE LOCAL DEALER SAID THEY CHECKED IT AND AFTER A FEW MILES OF DRIVING DECLARED IT TO BE WORKING PROPERLY. THIS RANDOM BEHAVIOR OCCURS SEVERAL TIMES A DAY.. ATTACHED IS A CAR FAX REPORT OF OUR VEHICLE REFLECTING THE PROBLEMS.
NHTSA ODI #11101573
20,900 miles · May 8, 2018
Unknown Or Other
VEHICLE IN MOTION ON CITY STREETS OR HIGHWAY. GAS PEDAL DOES NOT RESPOND WHEN ATTEMPTING TO ACCELERATE, CAR DECELERATES, TACHOMETER GOES DOWN TO ZERO. IN ORDER TO ACCELERATE YOU MUST REMOVE YOUR FOOT FROM GAS PEDAL, THEN REATTEMPT TO ACCELERATE. THIS HAS HAPPENED ON STRAIGHT ROADS, HIGHWAYS, AND WHILE TURNING AT A VARIETY OF …
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VEHICLE IN MOTION ON CITY STREETS OR HIGHWAY. GAS PEDAL DOES NOT RESPOND WHEN ATTEMPTING TO ACCELERATE, CAR DECELERATES, TACHOMETER GOES DOWN TO ZERO. IN ORDER TO ACCELERATE YOU MUST REMOVE YOUR FOOT FROM GAS PEDAL, THEN REATTEMPT TO ACCELERATE. THIS HAS HAPPENED ON STRAIGHT ROADS, HIGHWAYS, AND WHILE TURNING AT A VARIETY OF SPEEDS IE: FROM 15-70 MPH. I CANNOT PREDICT NOR CAUSE THIS TO HAPPEN. SOMETIMES I DRIVE FOR WEEKS BEFORE IT HAPPENS, THEN IT CAN HAPPEN MULTIPLE TIMES IN THE SAME DAY, SAME DRIVE. THE LAST TIME IT HAPPENED 5 TIMES IN ONE HOUR. I'M CONCERNED THAT I MIGHT GET REAR ENDED BY SOMEONE NOT NOTICING THAT I'M DECELERATING WITHOUT BRAKING. NO ERROR CODES APPEAR. KIA SERVICE CANNOT FIGURE OUT THE PROBLEM. I HAVE A LITTLE OVER A YEAR LEFT ON MY LEASE AND JUST UNDER 21,000 MILES. THIS HAS BEEN OCCURRING FOR OVER A YEAR. KIA SERVICE BEING VERY PATRONIZING ABOUT THE PROBLEM!
NHTSA ODI #11092481
Mileage unknown · Feb 16, 2018
Unknown Or Other
I PURCHASED A USED 2017 KIA FOR MY DAUGHTER WITH 30 THOUSAND MILES WHEN WE RECIEVED THE KEYS NETHIER ONE WILL OPEN YOU HAVE T MANUALLY OPEN BOTH OF THEM THIS IS A SAFTY HAZARD FOR MY DAUGHTERIF SHE WAS IN A SITUTATION WHERE SHE HAD TO GET N HER CAR N A HURRY SHE WOULDNT BE ABLE TOO IS THIS A DEFECT ?
NHTSA ODI #11073284
6,762 miles · Jan 1, 2018
Electrical SystemEngineUnknown Or Other
WITH ONLY 6762 MILES ON THE ODOMETER, GOING 79-80 MPH ON CRUISE CONTROL, THE FOLLOWING HAPPENED ALL AT ONCE WITHOUT WARNING: (1) LOUD THUNK UNDER THE HOOD (2) ENGINE STOPPED (3) ELECTRICAL SYSTEM SHUT DOWN, INCLUDING AUDIO, DASHBOARD, AND HEADLIGHTS (4) RAPID DECELERATION, AS IF I HAD SLAMMED ON THE BRAKES (THOUGH I HAD N…
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WITH ONLY 6762 MILES ON THE ODOMETER, GOING 79-80 MPH ON CRUISE CONTROL, THE FOLLOWING HAPPENED ALL AT ONCE WITHOUT WARNING: (1) LOUD THUNK UNDER THE HOOD (2) ENGINE STOPPED (3) ELECTRICAL SYSTEM SHUT DOWN, INCLUDING AUDIO, DASHBOARD, AND HEADLIGHTS (4) RAPID DECELERATION, AS IF I HAD SLAMMED ON THE BRAKES (THOUGH I HAD NOT). (5) APPROACHING THE SHOULDER, I NOTICED THAT THE POWER STEERING AND POWER BRAKES WERE ALSO INACTIVE. AFTER PUTTING IN PARK, IT MIRACULOUSLY STARTED RIGHT BACK UP AND GOT ME HOME. BUT THIS IS UNACCEPTABLE, AND A VERY SERIOUS SAFETY ISSUE, BECAUSE THE NEXT TIME IT HAPPENS, IT'LL BE DURING RUSH HOUR AND THEN I'LL GET REAR-ENDED BY THE UBIQUITOUS TAILGATER, GOING 70 MPH. EVEN IF THE BRAKE LIGHTS WORK WHEN I GET A CHANCE TO APPLY THEM, THERE WOULD STILL BE A DELAY OF A SECOND OR TWO DURING WHICH THE VEHICLE WOULD BE RAPIDLY DECELERATING ON ITS OWN, WITHOUT BRAKE LIGHTS. NOT TO MENTION THE UNDOUBTEDLY ACCELERATED WEAR AND TEAR ON INTERNAL PARTS.
NHTSA ODI #11057847
2,500 miles · Dec 14, 2017
Unknown Or Other
AC BUILD UP OF WATER FROM AC UNIT OVER FLOWS AND LEAKS OVER THE GAS PEDAL, I ALL MOST LOST MY FOOTING WHEN DRIVING WATER ON PEDAL MADE MY FOOT SLIDE OFF THE GAS PEDAL. PLUS AFTER FIRST CHECK UP THE AC FILTER NEEDED TO BE REPLACE, NOT COVERED UNDER WARRANTY. I FEEL THIS CAN CAUSE A BIG ACCIDENT.
NHTSA ODI #11054667
13,000 miles · Nov 11, 2017
Unknown Or Other
NOVEMBER 4TH 2017 MY PANORAMIC SUNROOF SHATTERED. WAS DRIVING ABOUT 35 - 40 MPH. MY INTERIOR SUN SHIELD WAS CLOSED AT THE TIME. THIS KEPT THE GLASS FROM ENTERING THE CAR. THE SOUND WAS LIKE A SHOTGUN. AND IT CLEARLY EXPLODED OUTWARD. KIA INVESTIGATED AND COULD NOT DETERMINE THE CAUSE. THEY ARE REPLACING AT THEIR COST. PAVEMENT W…
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NOVEMBER 4TH 2017 MY PANORAMIC SUNROOF SHATTERED. WAS DRIVING ABOUT 35 - 40 MPH. MY INTERIOR SUN SHIELD WAS CLOSED AT THE TIME. THIS KEPT THE GLASS FROM ENTERING THE CAR. THE SOUND WAS LIKE A SHOTGUN. AND IT CLEARLY EXPLODED OUTWARD. KIA INVESTIGATED AND COULD NOT DETERMINE THE CAUSE. THEY ARE REPLACING AT THEIR COST. PAVEMENT WAS SMOOTH. MY CAR WAS WARM ON A COLD DAY. TEMP ABOUT 45 DEGREES.
NHTSA ODI #11045392
10,000 miles · Oct 25, 2017
Power TrainUnknown Or OtherCrash
CAR WAS PARKED OVERNIGHT KEYS WERE TAKEN AND CAR LOCKED AT 8PM AT 530 AM HEARD CRASH CAR ROLLED INTO TREE AND DOORS WERE STILL LOCKED CAR CAME OUT OF PARK AND ROLLED AFTER 9.5 HOURS OF SITTING CAR HAD TO BE IN PARK FOR KEY FOB TO LOCK DOORS AFTER IT ROLLED THE DOORS WERE LOCKED BUT GEAR WAS IN REVERSE
NHTSA ODI #11039649
400 miles · May 19, 2017
Unknown Or Other
HAVE BEEN FIGHTING WITH KIA SINCE I PURCHASED THIS CAR IN DEC. OF 2016 TO NO AVAIL. PAID AN ADDITIONAL $4700 TO GET THE AUTONOMOUS BRAKING SYSTEM WHICH DOES NOT WORK. I HAVE GONE TO OTHER KIA DEALERS UNDER THE GUISE OF PURCHASING THIS VEHICLE AND NOT ONE OF THE FOUR DEALERS THAT I TESTED THE CAR AT COULD GET THIS SYSTEM TO WORK.…
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HAVE BEEN FIGHTING WITH KIA SINCE I PURCHASED THIS CAR IN DEC. OF 2016 TO NO AVAIL. PAID AN ADDITIONAL $4700 TO GET THE AUTONOMOUS BRAKING SYSTEM WHICH DOES NOT WORK. I HAVE GONE TO OTHER KIA DEALERS UNDER THE GUISE OF PURCHASING THIS VEHICLE AND NOT ONE OF THE FOUR DEALERS THAT I TESTED THE CAR AT COULD GET THIS SYSTEM TO WORK. I HAVE INFORMED KIA OF THIS FACT BUT JUST KEEP STONE WALLING ME. MY NEXT COURSE OF ACTION IS TO GO TO THE BBB, I THINK YOU SHOULD KNOW ABOUT THIS SINCE IT IS A VERY IMPORTANT SAFETY ISSUE. I ALSO INTEND TO INFORM THE CENTER FOR AUTO SAFETY AND CONSUMER UNION WHO HIGHLY RATED THIS CAR. HOPE TO HEAR FROM YOU SOON [XXX] [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA ODI #10990684
36 miles · Nov 2, 2016
SteeringUnknown Or Other
THE CAR SLIGHTLY VEERED TO THE LEFT, AT FIRST. I BROUGHT IT UP TO THE SALES PERSON DURING THE DRIVE. THERE WAS ALSO A SLIGHT BURNING SMELL WHEN I DROVE THE CAR HOME IN THE EVENING FROM THE DEALER. I BROUGHT IT BACK THE NEXT DAY TO HAVE IT CHECKED OUT, AND THE SERVICE MANAGER SAID THAT HE COULD NOT FIND ANYTHING. ONE OF THE S…
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THE CAR SLIGHTLY VEERED TO THE LEFT, AT FIRST. I BROUGHT IT UP TO THE SALES PERSON DURING THE DRIVE. THERE WAS ALSO A SLIGHT BURNING SMELL WHEN I DROVE THE CAR HOME IN THE EVENING FROM THE DEALER. I BROUGHT IT BACK THE NEXT DAY TO HAVE IT CHECKED OUT, AND THE SERVICE MANAGER SAID THAT HE COULD NOT FIND ANYTHING. ONE OF THE SALES' PEOPLE STATED THAT SOME NEW CARS HAVE SMELLS IN THE BEGINNING AND TO RUN THE AIR THROUGH THE CAR.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Consequence & remedy
Consequence: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Consequence & remedy
Consequence: An engine compartment fire can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. Kia will notify owners, and dealers will replace certain fuses in the electrical junction box. Vehicles equipped with an electronic parking brake (EPB) will also receive a HECU software update. Repairs will be performed free of charge. The recall began on April 30, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC206.
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Additional source detail variants (2)
Engine
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Additional source detail variants (2)
Trailer Hitches
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Electrical System
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
AQ23002 · Hyundai And Kia Abs Module Fires
Opened Nov 17, 2023 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.
DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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