2016 Kia Sportage

On July 30, 2022 I took my car to Greenway Kia East Orlando due to two traction warning lights that were on. After weeks and months of Kia not knowing what was wrong with the car I was finally told that it was an electrical harness and that my warranty company was non responsive. I decided to call my warranty company and after back and forth they said they would not approve what Kia wanted to do because they needed to fix the initial issue which I believe to be the same. The service manager from Kia, Gina Carpio then told me there was nothing else they could do, so I asked them on December 14th to put my car back together the way that on dropped it off on July 30th so that I can pick it up and take somewhere else. A couple of months prior to this I asked them to do the same, since they couldn’t figure out what was wrong and their response at the time was that they couldn’t release the car to me because it was not safe to drive. Fast forward to December 16, 2022 when I picked up the car after almost five months I noticed that nothing on the console was working, so no ac, heat, defrost, radio, backup camera etc. I also noticed that the drivers side door would not open with the key fob or my hand and it looks like someone try to pry it open. When I told all of this to the service manager, Gina Carpio she didn’t know why anything wasn’t working so she called a tech and also told me she would order the part of my door that was prayed in, even though that isn’t the only issue with the door. So almost five months later I have a car that is in worse condition. I can’t see when it rains or is cold outside and I have to go in through the passenger side to unlock the drivers side door so I can get in.

can not get recall 22v051 resolved, received a letter from Kia corp. headquarters,Irvine,ca stating parts were available for the recall. I made an appointment with Roseville Kia, ca. for oct. 17. We drove for an hour to the dealership, only to be told they did not have the parts on hand, we were told to make another appointment. we said we would that when they had the psrts on hand. We have not heard anything so I called the service dept. this morning. the first thing I was told was they are an independent dealership? I explained the situation and was told I should call the service dept. and order the parts. I am not responsible for obtaining parts for a recall. Whisky Tango Foxtrot!

I receive a manufacturer's safety recall notification from KIA America, Inc.in April, 2022, as the owner of a 2016 Kia Sportage EX. To date (August 27, 2022), KIA America, Inc. has not addressed or corrected the problem. In the interim, they suggest parking the car outside and away from all other vehicles because of a risk of fire due to "an internal electrical short circuit that could result in overcurrent." "An electrical short circuit in the HECU increases the risk of an engine compartment fire while the vehicle is parked or driving." 5 months later, still the problem has not been fixed. So I'm filing this complaint with the NHTSA.

This Recall has been ongoing since February 2022. In my travels I see hundreds of new KIA Sportages on the road but they can't come up with a single fuse to keep me from burning alive in my car? I am 70 years, working part time and need my job. I won't take the risk of transporting clients in my Sportage because of the potential danger and my employer is becoming impatient with this situation. My car sits out in the hot sun baking all summer because if it catches fire while in my garage I'm guessing my homeowner's insurance wouldn't pay because I KNEW there was a potential for fire. We are only weeks away from winter and do I scrape snow and ice off of my car at my age because KIA is busy cranking out new cars without a thought for the ones they have already put on the road? It's almost six months -- to engineer a simple fuse? They shouldn't be allowed to put a single new car on the road until they fix the dangerous ones they have already put on the road.

I contacted KIA Headquarters in Irvine California to find out when the fuse would be available. I told them I was very concerned that my car could catch on fire. I also asked them when the part would be available, they couldn't tell me. The recall notice I received was dated March 31st, 2022. Having been in the service repair business myself I find it unacceptable that a fuse is not available for over some 60+ days. I still couldn't get an acceptable answer from KIA so I told them I was filing a complaint with you. My concern is the safety of me and my family for a simple fuse that will fix the problem. There are absolutely no warnings that my vehicle can catch on fire while driving or parked at home. I live in a retirement community where they do not want cars parked in the streets, they want them parked in your garage. That brings a large concern that my house can catch on fire. KIA seems to have absolutely no sense of urgency to fix this problem

Received a recall notice stated "An Engine compartment fire may occur in the area where the Hydraulic Electronic Control Unit is located in your vehicle. The exact cause of fire remains unknown. However, it is believed that the HECU may experience an internal electrical short circuit that could result in overcurrent. An electrical short circuit in the HECU increases the risk of an engine compartment fire while the vehicle is parked or driving. A fire increases the risk of injury. Out of an abundance of caution, park your vehicle outdoors and away from other vehicles or structures until you have the recall repair performed." Yet, with this kind of instruction, KIA offered NO temporary replacement vehicle like a rental car. I called KIA corporate directly, spoke with their consumer department and also a supervisor. No one could offer any date for the fix or assistance with a rental car or temporary replacement vehicle. The dealer I called, Greenway KIA of Franklin TN, had just gotten the notice I was told yesterday, 4/11/2022, yet my letter was dated 3/31/2022. They had no other communications or directions from KIA corporate except the same letter that I received. An engine fire risk is a huge recall and KIA should have either an immediate repair available, or provide owners of the affected vehicles a safe vehicle to use until a fix can be provided. This is not a window regulator recall. It's an engine fire risk recall. "Parked or driving."