2005 Kia Sportage

I TOOK MY 2005 KIA SPORTAGE EX INTO THE DEALERSHIP IN JANUARY TO BE CHECKED DUE TO A SQUEAKING SOUND COMING FROM THE REAR END. THE PARTS CLERK ORDERED A REAR PASSENGER SPINDLE. ITS BEEN FOUR MONTHS AND THE PART IS SUPPOSEDLY ON BACK ORDER, THEY HAVE DENIED IT BEING A RECALL AND ADVISED ME THAT IT WAS NOT A SAFETY ISSUE. I HAVE A SUSPICION THAT IT IS A RECALL DUE TO IT TAKING SO LONG TO GET THE PART AND THE FACT THAT THEY ARE UNABLE TO GIVE ME A DATE AS TO WHEN THE PART WILL BE AVAILABLE. I'M CONCERNED FOR MY SAFETY AS WELL AS OTHER MOTORISTS. *NM

KIA MOTORS USA, 2005 KIA SPORTAGE LX V6 4WD- [XXX] PURCHASED NEW IN MAY 05. VEHICLE MILES 61 AT PURCHASE. ON 10/27/05 TURNED ON WINDSHIELD WIPERS. THE PASSENGER SIDE WIPER ARM MADE AN UNUSUAL NOISE. WIPERARM WAS FLAPPING AND LOOKS LIKE IT ROTATED 360 DEGREES. PASSENGER SIDE WIPER ARM ALSO MADE A 7 INCH SEMI CIRCLE SCRATCH IN THE CORNER OF THE HOOD. PASSENGER SIDE WIPERARM METAL IS TWISTED IN A SPIRAL SHAPE. VEHICLE CHECKED BY BILL DORATY KIA IN MEDINA,OHIO ON 10/28/05 INVOICE#[XXX]. DEALER STATES LOOKS LIKE WIPER ARM WAS TWISTED BY OTHER MEANS. THEY WILL NOT WARRANTY THE DAMAGE. KIA MOTORS CONSUMER AFFAIRS ANALYST CENTRAL REGION,WITHOUT INSPECTING THE VEHICLE SIDES WITH THE DEALERS OPINION. THEY ARE WRONG! THE DAMAGE SHOWS IT WAS A MECHANICAL PROBLEM AND NEEDS TO BE PROPERLY INVESTIGATED BEFORE THIS OCCURS TO SOMEONE OPERATING THE VEHICLE ON THE HIGHWAY DURING A STORM. THE VEHICLE HAS NOT BEEN REPAIRED. THANK YOU. [XXX]. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

GAS TANK WAS OVERFILLED WHILE TRAVELING OUT-OF-TOWN. THIS RESULTED IN HAVING TO TOW THE VEHICLE TO A DEALER AND HAVING THE GAS TANK DROPPED, AND REPLACING THE EVAPORATION CANISTER ASSEMBLY. THE COST TO ME WAS $284 BECAUSE IT WAS A 'SELF-INDUCED' PROBLEM. THE MANUALS SAY NOTHING ABOUT OVERFILLING CAUSING PART DAMAGE THAT THE CUSTOMER IS LIABLE FOR. REPAIRS TOOK FIVE DAYS DUE TO THE SERVICE DEALER LACKING THE PROPER DIAGNOSTIC EQUIPMENT AND ADAPTERS FOR THE SPORTAGE. CURRENTLY WORKING WITH KIA OF AMERICA TO TRY TO GET REIMBURSED FOR THE EXPENSE. *JB

DT: CONTACT STATED EXTERIOR REAR VIEW MIRRORS AND THE INSIDE REAR VIEW MIRROR WERE DARK THAT THE CONSUMER HAS DIFFICULTY SEEING WHILE DRIVING AT NIGHT OR ON CLOUDY DAYS. THE SERVICE DEALER STATED THEY DID NOT BUILD THE VEHICLE AND PROVIDED THE CONSUMER WITH THE KIA MANUFACTURER'S NUMBER. THEY TOLD THE CONSUMER SINCE THE VEHICLE WAS PURCHASED FROM A FORD DEALERSHIP IT WAS A PREVIOUSLY OWNED VEHICLE, THE CONSUMER COULD NOT MAKE THE MANUFACTURER UNDERSTAND THAT THE VEHICLE WAS PURCHASED NEW FROM THE FORD DEALERSHIP. *AK

RECEIVED RECALL NOTICE FOR FUEL LEAK ON 2005 KIA SPORTAGE. LETTER SAID REPAIR TAKES TWO HOURS. TOOK VEHICLE IN AND AFTER 5 HOURS, WAS TOLD THEY NEED TO ORDER PARTS AND KEEP VEHICLE. 2 DAYS LATER WAS GIVEN A RENTAL CAR AND TOLD IT WOULD BE A WEEK TO GET THE PARTS. 9 DAYS AFTER TAKING THE VEHICLE IN, WAS INFORMED THAT IT WOULD BE 4 WEEKS TO GET PARTS BUT THE VEHICLE WAS DRIVABLE AND TO COME GET IT. CALLED MANUFACTURER AND WAS TOLD THE SAME THING. UNACCEPTABLE THAT THE 2 HOUR REPAIR SHOUDL TAKE OVER 5 WEEKS!

CONTINOUS FAILURES IN THE ELECTRONIC STABILITY PROGRAM (EPS) THAT CAUSES PERIODIC BRAKING DURING NORMAL DRIVING CONDITIONS. FAILURE CAUSES CAR TO PULL IN THE DIRECTION OF BRAKING WHEEL, OFTEN CAUSING THE CAR TO ENTER OTHER LANES OF TRAFFIC. AT THIS POINT, ONLY THE ELECTRONIC SENSOR HAS BEEN REPLACED, WHICH HAS NOT CORRECTED PROBLEM.