2023 Kia Sportage Hybrid

When using cruise control and raising the speed, the cruise control gets maxed out to 110 MPH, and requires the driver to disengage the CC to stop. It keeps reoccurring until the car is restarted. I did not take pictures, but there is are multiple Reddit threads at the below URL's with multiple users having the same issue. Some have reported to Kia who claim it's a known issue with no fix. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Kia Sportage. The contact stated that the driver's side roof molding had detached from the vehicle. The contact had learned of a recall with the NHTSA Campaign Number: 24V025000 (Structure). The dealer was contacted to schedule an appointment however, the vehicle had not been taken to the dealer yet. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in NHTSA Campaign Number: 24V025000 (Structure). The failure mileage was 15,000.

Good morning, I'm writing with a vehicle safety risk that my wife and I experienced on Sunday while driving home in our 2023 Kia Sportage Hybrid SUV that we purchased new in August 2022. On one of the surface streets in Olympia, WA where we live, I turned on the cruise control to set it at the speed limit for that street. Instantaneously, upon turning on the cruise control, it set itself to 110mph and immediately started rapid acceleration. I was able to immediately turn off the cruise control. I tried turning it on again to see if the behavior repeated itself, and again it automatically set itself to 110mph and began acceleration. I tried turning the cruise speed setting to a lower mph, but the set speed would not adjust off 110mph. At that point, I turned it off, and we made it home without any problems. However, upon getting home, I immediately started to search online to see if other people are experiencing this problem. A number of users on Reddit with either Kia's or Hyundai's (same parent company) have dealt with the same exact issue. I'm including some links to Reddit threads and videos below: [XXX] [XXX] [XXX] From what I can see online, this is likely a software issue that Kia/Hyundai aren't making any moves to acknowledge or fix. However, it's an EXTREMELY dangerous issue. It looks like it's also happening to people who are using features like adaptive cruise control as well. It poses immense safety risk to drivers/passengers, as well as others on the road if the car randomly starts accelerating when it should be holding its speed steady in cruise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased my car in August 2022, and the cruise control issue began in September 2023. It occurs randomly and significantly makes me feel UNSAFE in my vehicle. I have not been able to enjoy full use of my vehicle. Kia has been aware of this issue since at least April 2024 (when they first called me), even though I made my report to the NHTSA in October 2023 (NHTSA ID: 11549711). Today, Kia informed me that the video that I risked my life to take of my car almost killing me and other road drivers was not enough and that they could not replicate the issue. The response time from my case manager has literally been atrocious. These issues have significantly limited my use and enjoyment of the vehicle, making me regret my purchase. I did not expect to rely on rentals without the features that led me to choose this car, especially due to delays in addressing my case.

Second time reporting for the third instance Dealer says nothing is wrong but I have a video when car speeds up and doesn’t stop when removing my foot for acceleration Car keeps moving and it’s hard to stop unless I slam on brake This is occasionally instance but when it happens it’s highly risk for havug accident With kids I don’t feel safe

When on a cruise control it started accelerating on its own to an extremely high speed. Happened a few time to me. Clears only if you restart the vehicle. Scary. I have a video to proof, it won’t let me attach the video. I know that some other people had experience same, I seen comments on Facebook group for Kia sportage hybrid 2023. I filed under lemon law for this vehicle for a different reason in June 2023. But manufacturer still haven’t gave me a comparable vehicle and I have to drive this death trap.