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2020 Kia Soul

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Kia Soul do not stand out strongly from the model-year median of 225.

About this comparison →

When problems were reported

Mileage at the reported incident

160 reports with mileage · 218 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 235 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 89 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

9 crash reports6 fire reports5 injury reports

What owners actually said

378 reports
702 miles · Nov 11, 2019
Structure

MY 2020 KIA SOUL, I ONLY HAVE IT FOR 2 WEEKS AND THE FOG LIGHTS GOT WET AND FOGGY, I TOOK THE CAR THE DEALER AND SPOKE TO SERVICE, AND ORDER NEW PARTS, TO INSTALL IN THE CAR, IT REALLY CONCERNS ME THAT A BRAND NEW CAR GET THESE FOG LIGHTS WET, WHICH CAN CAUSE A SAFETY ISSUE, SINCE THE LIGHT WILL NOT WORK PROPERLY WITH THIS LIGHT…

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MY 2020 KIA SOUL, I ONLY HAVE IT FOR 2 WEEKS AND THE FOG LIGHTS GOT WET AND FOGGY, I TOOK THE CAR THE DEALER AND SPOKE TO SERVICE, AND ORDER NEW PARTS, TO INSTALL IN THE CAR, IT REALLY CONCERNS ME THAT A BRAND NEW CAR GET THESE FOG LIGHTS WET, WHICH CAN CAUSE A SAFETY ISSUE, SINCE THE LIGHT WILL NOT WORK PROPERLY WITH THIS LIGHTS FOGGY, DEALER SAID IT WAS DUE TO HUMIDITY.

NHTSA ODI #11279413

32 miles · Nov 7, 2019
Steering

VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOO…

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VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOOK IT BACK TO THE DEALERSHIP WHERE PURCHASED, AND WAS TOLD THIS WAS NORMAL DUE TO THE LANE KEEPING ASSIST FUNCTION. IF THIS IS THE CASE THIS IS DANGEROUS DUE TO THE FACT THAT IT IS A VERY SHARP AND ABRUPT PULL TO THE RIGHT, WITH NO WARNING.

NHTSA ODI #11278635

325 miles · Nov 7, 2019
EngineService Brakes

PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TR…

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PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?

NHTSA ODI #11278633

5,000 miles · Oct 29, 2019
EngineFuel/propulsion SystemPower Train

I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE…

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I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.

NHTSA ODI #11276852

15 miles · Oct 13, 2019
EngineService BrakesSteering

THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO TH…

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THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.

NHTSA ODI #11268199

200 miles · Jul 9, 2019
SteeringStructureWheels

PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE F…

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PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.

NHTSA ODI #11230612

600 miles · Jun 21, 2019
EngineFire

TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJ…

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TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS TOTALED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED 10 DAYS AFTER THE VEHICLE WAS PURCHASED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 600. THE VIN WAS INVALID. *BF

NHTSA ODI #11221793

500 miles · Jun 20, 2019
Unknown Or Other

I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CA…

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I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CAR AND NO HORN. I COMPLAINED TO THE SERVICE MGR AND THEY GAVE A LOANER AND TOOK MY CAR BACK TO THEIR SERVICE AREA UNTIL THE PARTS COME IN. THEY ADVISED ME THAT THE PART WILL TAKE 4 WEEKS TO COME IN, THEY CAN'T TAKE THE PART FROM THE OTHER 2020 SOUL ON THE LOT AS THEY ALL HAVE THE SAME FAILED HORN SYSTEM.

NHTSA ODI #11221396

Official recalls

1

21V259000 · Engine

Apr 13, 2021

Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

Consequence & remedy

Consequence: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

DP22003 · Loss Of Motive Power

Opened Sep 12, 2022 · Closed Dec 12, 2023

Status: closed (inferred from source dates) · Engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.