2020 Kia Soul

TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER (HENDRICK KIA OF CONCORD LOCATED AT 7550 HENDRICK AUTO PLAZA NW, CONCORD, NC 28027) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. AN UNDISCLOSED REPAIR WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,900

VEHICLE RPM BEGAN FLUCTUATING WHILE ON CRUISE CONTROL IN RAINY WEATHER. SWITCHED TO MANUAL (SPORT MODE) CONTROL AND THE PROBLEM LESSENED. VEHICLE BEGAN TO LOOSE POWER AND WAS SHIFTING RANDOMLY BETWEEN GEARS AUTOMATICALLY, EVENTUALLY REDLINING WHILE MAINTAINING 74MPH. A LOSS OF POWER OCCURRED AND NEARLY CAUSED A COLLISION ON INTERSTATE 10 AS MY SPEED FELL DRAMATICALLY. I WAS ABLE TO COAST TO THE NEAREST EXIT BUT THE CAR WOULD NOT SHIFT OUT OF 5TH GEAR. WE WERE STRANDED IN A THUNDERSTORM FOR SEVERAL HOURS AND DEALERSHIP OFFERED NO HELP. AAA SAVED THE DAY, GOT THE VEHICLE BACK, AND THEN THE DEALERSHIP REFUSED TO ISSUE A RENTAL CAR FOR SEVERAL DAYS AFTER THE INCIDENT. PLEASE BE AWARE THAT IF THE TRANSMISSION FAILS AT INTERSTATE SPEEDS, THE RISK OF INJURY IS HIGH AND DO YOUR BEST TO GET OFF THE MAIN ROAD AS SAFELY AS POSSIBLE. DEALERSHIP HAS SINCE ISSUED A RENTAL CAR AND INFORMED ME THAT A TRANSMISSION WOULD BE RE-MANUFACTURED. FOR MY VEHICLE. I AM NOT AFRAID TO DRIVE A BRAND NEW VEHICLE ANYWHERE AWAY FROM HOME.

1-13-2020 DRIVING WHEN A LITTLE ROCK MADE A CHIP IN MY WINDSHIELD AND WITHIN SECONDS A CRACK ABOUT 8 INCHES LONG APPEARED AND NOW THE CRACK IS A FOOT LONG. WHEN WE BOUGHT THE VEHICLE WE WERE TOLD OUR WARRANTY WOULD COVER EVERYTHING, BUT WHEN WE TOOK IT IN THEY INFORMED US WE ONLY GOT BUMPER TO BUMPER MECHANICAL. THE PERSON WE GOT IT FROM LIED TO US ABOUT WHAT WE WERE GETTING AND WE THOUGHT WE COULD TRUST HIM. WE HAD TO RESET THE RADIO BECAUSE SOMETIMES IT WOULD WORK SOMETIMES IT WOULDN'T, THEN MY BACKUP CAM WOULDN'T WORK IF THE RADIO WAS ON THE FRITZ. STARTING 1-17-2020 MY KIA STARTED SURGING OR CHUGGING LIKE IT WAS GOING TO DIE ON THE SIDE OF THE ROAD. HOPEFULLY THIS ISSUE HAS BEEN RESOLVED. THIS IS MY FIRST BRAND NEW VEHICLE AND I AM NOT HAPPY WITH THE SELLERS OR THE VEHICLE SO FAR. AND NOW MY WINDSHIELD WONT BE FIXED BECAUSE WE THOUGHT WE COULD TRUST THE PERSON WE BOUGHT FROM AT THE KIA IN MOLINE, ILLINOIS CAUSING THIS SAFETY ISSUE AND OUR DEDUCTIBLE IS MORE EXPENSIVE THAN IT WOULD BE THAT TO JUST PAY OUT OF POCKET.

I PURCHASED A NEW 2020 KIA SOUL LX WITH 16 MILES ON THE ODOMETER. 2 MONTHS LATER, MY CAR BEGAN TO LOSE POWER SUDDENLY. THE ENGINE INCREASED RPM AS I'VE LOST POWER. THE CAR WOULD ONLY ACCELERATE TO ABOUT 25 MPH. I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHO TOLD ME I NEEDED A NEW TRANSMISSION. MY CAR STAYED IN THE DEALERSHIP SHOP FOR TWO MONTHS AWAITING A TRANSMISSION THAT WAS ON BACK ORDER.

DRIVING ON HIGHWAY I HEARD A LOUD BANG. I THOUGHT SOMETHING HAD HIT THE ROOF OF MY CAR. I OPENED THE SUNROOF COVER AND DISCOVERED MY SUNROOF WAS SHATTERED BUT STILL INTACT. UPON FURTHER INSPECTION THERE WAS NO SIGN OF DEBRIS HITTING THE SUNROOF OR ANY PART OF THE ROOF. THE SUNROOF SPONTANEOUSLY SHATTERED, WHICH I NEVER KNEW IT COULD DO, BUT READING FURTHER ON THE INTERNET IT CAN AND DOES HAPPEN.

CAR HAD ISSUES ACCELERATING AFTER STOPPING AND TURNING ON THE AUTO ENGINE SHUTOFF . 24 NO LIGHTS CAME ON. 12 HOURS LATER DRIVING ON INTERSTATE RPMS REDLINED WHILE GOING ABOUT 60-65 . I WAS ABLE TO PULL OFF THE INTERSTATE . AT THE STOP LIGHT DIRECTLY OFF THE INTERSTATE CAR WOULD NOT ACCELERATE, SMELT HEAVILY OF TRANSMISSION FLUID. ROADSIDE PICKED ME UP. DEALERSHIP SET ME UP IN A RENTAL AND TOLD ME SEVERAL HAD THIS ISSUE AND A MISSIONS ARE ON BACK ORDER.

WE DRIVE A 2020 KIA SOUL GT-LINE 2.0 WITH 2681 MILES AND BUILD DATE 06/19. I WAS TRAVELING AT 75MPH WHEN THE RPM'S STARTED SURGING ABOUT 300 BACK AND FORTH IN THE STANDARD AUTO MODE. IT WENT AWAY IN MANUAL SHIFT MODE. MY GAS MILEAGE WAS SHOWING 21MPG. I PROCEEDED FOR ABOUT 30 MORE MILES IN MANUAL (7TH) THEN THE RPM'S REDLINED. I WAS ABLE TO PULL OVER. I LET IT SIT 5 MINUTES AND MADE IT 2 MILES ON THE SHOULDER OF THE INTERSTATE TO THE NEXT EXIT AT ABOUT 30 TO 40MPH IN AUTO MODE. THAT IS ALL IT WOULD DO. IT WAS A SLIGHT CLIMB AFTER THE RAMP. THE SOUL STRUGGLED. I TRIED TO SHIFT INTO MANUAL AND IT SAYS IT IS IN 5TH, AND IT WILL NOT SHIFT. I FIGURED I WOULD ADD THIS WHILE CURRENTLY WAITING FOR THE TOW. THIS SOUL WAS NEVER DRIVEN HARD. IT WAS ABOUT 95% HIGHWAY MILES. THERE WERE NO SIGNS OF FAILURE BEFORE THIS. THIS HAPPENED QUICKLY.THE SOUL WAS TOWED TO THE NEAREST KIA DEALERSHIP, WHICH IS 3 HOURS FROM HOME, AND HAD TO RENT A CAR TO DRIVE HOME. THE OFFICIAL DIAGNOSIS IS TRANSMISSION FAILURE AND WE'RE WAITING FOR A REPLACEMENT, WHICH COULD TAKE 6-8 WEEKS.

I PURCHASED A 2020 KIA SOUL BARELY 3 WEEKS AGO. FIRST ISSUE IS THE FRONT LIGHTS. THEY ARE CONSTANTLY FOGGY AND WITH HUMIDITY. TOOK CAR TO THE DEALER AND WAS INITIALLY TOLD THAT IT WOULD CLEAR UP ONCE HIGH BEAMS ARE TURNED ON FOR 30 MINUTES WHICH IS UNREALISTIC AS YOU CAN'T HAVE YOUR HIGH BEAMS ON WHEN THERE ARE CARS IN FRONT OF YOU. WAS THEN TOLD THEY SUBMITTED A TICKET TO KIA AS THIS IS THE SECOND UNIT THEY HAD WITH SAME ISSUE. SECOND ISSUE IS THE FRONT SEAT HEADRESTS. THEY PUSH THE HEAD TO FAR FORWARD AND CAUSES CONSTANT HEADACHE AND NECKACHE. THIS CAN'T BE ADJUSTED.

WHILE DRIVING ON A SOUTHEAST TEXAS 2 LANE ROAD WITH A POSTED SPEED LIMIT OF 70MPH, I WAS FOLLOWING A TRUCK GOING LESS THAN 50MPH. WHEN VISIBILITY WAS CLEAR, I PULLED OUT TO PASS THE TRUCK. AT ABOUT 3/4 THROTTLE, THE TRANSMISSION DOWNSHIFTED TO PROVIDE MORE POWER BUT THE VEHICLE SUDDENLY LOST POWER IN THE ONCOMING LANE OF THE ROADWAY ABOUT HALFWAY AROUND THE 18 WHEELER. AT THIS POINT, I STARTED TO SEE ONCOMING VEHICLES, AT WHICH TIME, I APPLIED WOT. THE ENGINE LIGHT IMMEDIATELY CAME ON AND FLASHED 3 TIMES AND THE CAR FELT TO BE SPUTTERING AND IN SOME TYPE OF LIMP MODE. I MADE A SPLIT SECOND DECISION TO BRAKE HARD AND SQUEEZE BACK IN BEHIND THE 18 WHEELER TO AVOID A HEAD ON COLLISION. THE SITUATION WAS MADE WORSE BY A VEHICLE BEHIND ME SIMULTANEOUSLY TRYING TO PASS THE 18 WHEELER. STOPPING AT THE NEXT GAS STATION I NOTICE SPUTTERING EVEN IN PARK AT EVEN VERY LIGHT THROTTLE. I TURNED OFF THE VEHICLE HOPING THAT THE ECU NEEDED TO RESET. IT DID RESET AND THE PROBLEM WENT AWAY. HAD I NOT MADE THE DECISION I DID WHEN PASSING AND HAD THE PERSON BEHIND ME NOT ALSO APPLIED THE BRAKES QUICKLY, I WOULD LIKELY HAVE BEEN IN SOME TYPE OF COLLISION WHETHER IT BE HEAD ON OR HAVING TO SWERVE OFF THE ROADWAY COMPLETELY TO AVOID ONCOMING VEHICLES.