2020 Kia Soul

OUR KIA SOUL 2020 HAS SOME FAILURE RELATED TO THE AUTO STOP FEATURE (ISG). STARTING AT ABOUT 3000 MILES, THE CAR GROANS AS IT COMES OUT OF AUTO STOP, WITH THE NOISE COMING FROM THE FRONT LEFT. KIA CORPORATE DOES NOT ACKNOWLEDGE THIS AS A REPEATED ISSUE, THOUGH THERE ARE MANY FORUMS ONLINE RECORDING THIS EXACT PROBLEM AROUND THIS MILEAGE. THERE SEEMS TO BE NO CONSENSUS ON THE REPAIR, AND NO CONSENSUS ON WHETHER IT IS SAFE TO DRIVE. IF THE AUTO STOP (ISG) FEATURE IS DISABLED, THE NOISE DOES NOT HAPPEN. MORE ACCOUNTS CAN BE FOUND HERE: HTTPS://WWW.KIASOULFORUMS.COM/THREADS/ENGINE-GRINDS-WHEN-COMING-OUT-OF-THE-AUTO-START-STOP.116042/ A VIDEO WITH THE SAME NOISE CAN BE FOUND HERE: HTTPS://YOUTU.BE/1TA6BH6ZPU8 THIS UNNERVING NOISE OCCURS AFTER ABOUT 10 MINUTES OF DRIVING (NO NOISE PRIOR TO THAT).

THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.

WHEN THE ISG (AUTOMATIC STOP/START) COMES OUT (LIFT FOOT OFF OF BREAK PEDAL), THE CAR MAKES A VERY LOUD NOISE. IT ONLY HAPPENS WHEN COMING OUT OF ISG. OTHER KIA SOUL OWNERS HAVE FOUND SAME THING. THIS HAPPENS ONLY WHEN COMING OUT OF A FULL STOP, AFTER THE ISG ENGAGES, THEN DISENGAGES (THIS IS WHERE SOUND OCCURS). CONTINUES TO HAPPEN AFTER EVERY ISG STOP.

WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR

4/3/20 AT 6,959 MILEAGE, TOOK CAR TO DEALERSHIP 'CAUSE CHECK ENGINE LIGHT COMING ON. THEIR COMPUTER DIAGNOSTIC CODE FOR COOLANT COLD S5ART ERROR, KIA HAS NO REPAIR AT THIS TIME. HAVE PERIODICALLY CHECKED WITH DEALERSHIP AND CUSTOMER SERVICE, STILL NO REPAIR, CHECK ENGINE LIGHT STAYS ON. HAVE INVOICE # K1CS392579 FROM MENTOR KIA, MENTOR, OH 44060 - SAME RESPONSE FROM PURCHASING DEALERSHIP, HALEEN KIA IN NORTH OLMSTED, OH ON 4/24/20 AND KIA CUSTOMER SERVICE IN CALIFORNIA ON 4/24/20. NOT COMFORTABLE WITH CHECK ENGINE LIGHT STAYING ON CONSTANTLY! *TR

1-13-2020 DRIVING WHEN A LITTLE ROCK MADE A CHIP IN MY WINDSHIELD AND WITHIN SECONDS A CRACK ABOUT 8 INCHES LONG APPEARED AND NOW THE CRACK IS A FOOT LONG. WHEN WE BOUGHT THE VEHICLE WE WERE TOLD OUR WARRANTY WOULD COVER EVERYTHING, BUT WHEN WE TOOK IT IN THEY INFORMED US WE ONLY GOT BUMPER TO BUMPER MECHANICAL. THE PERSON WE GOT IT FROM LIED TO US ABOUT WHAT WE WERE GETTING AND WE THOUGHT WE COULD TRUST HIM. WE HAD TO RESET THE RADIO BECAUSE SOMETIMES IT WOULD WORK SOMETIMES IT WOULDN'T, THEN MY BACKUP CAM WOULDN'T WORK IF THE RADIO WAS ON THE FRITZ. STARTING 1-17-2020 MY KIA STARTED SURGING OR CHUGGING LIKE IT WAS GOING TO DIE ON THE SIDE OF THE ROAD. HOPEFULLY THIS ISSUE HAS BEEN RESOLVED. THIS IS MY FIRST BRAND NEW VEHICLE AND I AM NOT HAPPY WITH THE SELLERS OR THE VEHICLE SO FAR. AND NOW MY WINDSHIELD WONT BE FIXED BECAUSE WE THOUGHT WE COULD TRUST THE PERSON WE BOUGHT FROM AT THE KIA IN MOLINE, ILLINOIS CAUSING THIS SAFETY ISSUE AND OUR DEDUCTIBLE IS MORE EXPENSIVE THAN IT WOULD BE THAT TO JUST PAY OUT OF POCKET.

DRIVING ON HIGHWAY I HEARD A LOUD BANG. I THOUGHT SOMETHING HAD HIT THE ROOF OF MY CAR. I OPENED THE SUNROOF COVER AND DISCOVERED MY SUNROOF WAS SHATTERED BUT STILL INTACT. UPON FURTHER INSPECTION THERE WAS NO SIGN OF DEBRIS HITTING THE SUNROOF OR ANY PART OF THE ROOF. THE SUNROOF SPONTANEOUSLY SHATTERED, WHICH I NEVER KNEW IT COULD DO, BUT READING FURTHER ON THE INTERNET IT CAN AND DOES HAPPEN.