My issue is constant engine stalling. It is a very scary experience.
2020 Kia Soul
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2020 Kia Soul do not stand out strongly from the model-year median of 225.
About this comparison →How this year compares
Owner complaints by model year
Compare all Soul years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
160 reports with mileage · 218 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 235 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 89 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
52 reportsThe car started knocking at 65 mph while excelling to 70 the engine then had a loud bang and the engine block broke apart and spilled oil on to manifold almost starting a fire I have been informed that the engine is recalled for piston rings. This is an extremely dangerous situation. LUCKILY I managed to exit highway and not eng…
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The car started knocking at 65 mph while excelling to 70 the engine then had a loud bang and the engine block broke apart and spilled oil on to manifold almost starting a fire I have been informed that the engine is recalled for piston rings. This is an extremely dangerous situation. LUCKILY I managed to exit highway and not engulfed in flames. So far Kia has been unwilling to assist me and I also purchased an extended warranty with Automotive Protective Corporation in Atlanta Ga. and no body is helping me.
The contact owns a 2020 Kia Soul. The contact stated while driving the vehicle was slow to move and stalled. The oil level warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the oil was dirty, the oil level was low, and the engine needed to be replaced. The veh…
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The contact owns a 2020 Kia Soul. The contact stated while driving the vehicle was slow to move and stalled. The oil level warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the oil was dirty, the oil level was low, and the engine needed to be replaced. The vehicle was not repaired. The Vin was included in NHTSA Campaign number: 21V259000 (Engine). The manufacturer was notified of the failure however, declined to offer any assistance for the repairs. The failure mileage was approximately 50,000.
When pulling out into traffic the car started to go, RPMs spiked all the way and the car just died… I shut it off, and all was fine…. Then I stopped to get gas, and when the auto stop/start kicked in, the car didn’t restart… the oil pressure light turned on, battery light, and check engine light all at the same time. Would not l…
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When pulling out into traffic the car started to go, RPMs spiked all the way and the car just died… I shut it off, and all was fine…. Then I stopped to get gas, and when the auto stop/start kicked in, the car didn’t restart… the oil pressure light turned on, battery light, and check engine light all at the same time. Would not let me shift into park. I had to push the shift release to let me put it into park. I was then able to shut off the car properly and start it just fine, and no lights active. This all happened around 19,000 miles. The last 2 times I’ve been in for an oil change, there has been 2 recalls completed , and now this new recall related to the oil piston.
6/4/2021 Returning from picking up my children in Maryland, my vehicle stalls out at MD 137 in Hereford. The idle stop and go system repeatedly engages and disengages, the engine continued to sputter and rev. I took the vehicle to the nearest service station, as all the Kia service techs no longer were working past 4 PM. I was a…
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6/4/2021 Returning from picking up my children in Maryland, my vehicle stalls out at MD 137 in Hereford. The idle stop and go system repeatedly engages and disengages, the engine continued to sputter and rev. I took the vehicle to the nearest service station, as all the Kia service techs no longer were working past 4 PM. I was able to have a Jiffy Lube service tech read the code P0420 (which has been a previous issue with catalytic converters wearing out at 80,000 miles for previous Souls) as well as several codes for the Camshaft sensor and Crankshaft.
Recently I noticed when I stop and the stop-start system feature and the Blind-spot sensors are turned on the car will either shut completely off or stall once I step on the gas.
STOPPED AT STOP LIGHT, LIGHT TURNED GREEN. PRESSED GAS AND DASHBOARD SYMBOLS CAME ON AND CAR DIED. TRIED STARTING AGAIN AND IT WAS DEAD. PUSHED IT TO PARKING LOT AND TRIED TO JUMP IT. DIDNT JUMP.. PUSHED TO AUTO ZONE. TESTED BATTERY IT WAS AT 10%. THEY DIDN'T HAVE A BATTERY. USED A JUMP BOX AND CAR STARTED. WAS ABLE TO DRIVE IT …
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STOPPED AT STOP LIGHT, LIGHT TURNED GREEN. PRESSED GAS AND DASHBOARD SYMBOLS CAME ON AND CAR DIED. TRIED STARTING AGAIN AND IT WAS DEAD. PUSHED IT TO PARKING LOT AND TRIED TO JUMP IT. DIDNT JUMP.. PUSHED TO AUTO ZONE. TESTED BATTERY IT WAS AT 10%. THEY DIDN'T HAVE A BATTERY. USED A JUMP BOX AND CAR STARTED. WAS ABLE TO DRIVE IT HOME.
WHEN THE AUTOMATIC START STOP START IS ON WHEN I STOP AND THE ENGINE SHUTS OFF AS IT SHOULD, WHEN I RELEASE THE BRAKE IT MAKES A WHINING NOISE FOR A FEW SECONDS. ALSO HAPPENS WHEN GOING UP MY DRIVEWAY. HAVE READ THAT THIS IS HAPPENING IN A LOT OF PEOPLE'S 2020 KIA SOUL'S AND NOBODY SEEMS TO KNOW OR HAVE A FIX.
I WAS DRIVING THE VEHICLE WITH LESS THAN 3,000 MILES ON IT. I WAS ON A CITY STREET ABOUT TO GO ON HIGHWAY RAMP. I STOPPED AT A RED LIGHT AND AS USUAL ISG (IDLE STOP AND GO) FEATURE SHUT DOWN THE ENGINE, BUT WHEN THE LIGHT TURNED GREEN AND I MOVED MY FOOT OFF THE BREAK, THE CAR DID NOT START AGAIN, INSTEAD THERE WAS AN ENGINE LIG…
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I WAS DRIVING THE VEHICLE WITH LESS THAN 3,000 MILES ON IT. I WAS ON A CITY STREET ABOUT TO GO ON HIGHWAY RAMP. I STOPPED AT A RED LIGHT AND AS USUAL ISG (IDLE STOP AND GO) FEATURE SHUT DOWN THE ENGINE, BUT WHEN THE LIGHT TURNED GREEN AND I MOVED MY FOOT OFF THE BREAK, THE CAR DID NOT START AGAIN, INSTEAD THERE WAS AN ENGINE LIGHT AND BATTERY AND OIL LIGHTS THAT WENT ON. THERE WERE CARS BEHIND ME. THANKFULLY, SINCE I WAS ON A HILL I WAS ABLE TO STEER THE CAR TOWARDS THE CURB ALLOWING THE CARS BEHIND ME TO PASS. AFTER THAT I USED MY CAR KEY TO COMPLETELY TURN OFF AND THEN TURN ON THE CAR, AT WHICH POINT THE ENGINE STARTED AGAIN. IN THE PAST I HAVEN'T HAD PROBLEMS WITH THIS ISG (IDLE STOP AND GO) FEATURE, BUT NOW I'M WORRIED THAT THIS CAN HAPPEN ON A HIGHWAY OR IF I CANNOT START THE CAR WITH MY KEY.
I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN P…
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I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN PLUS THIS TIME IT WAS WHINING FOR ABOUT 10 SECONDS WHILE I WAS DRIVING.
Official recalls
121V259000 · Engine
Apr 13, 2021
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Consequence & remedy
Consequence: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.
Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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