2020 Kia Soul

I WAS ON A TWO-HOUR DRIVE WHEN THE CAR STARTED MAKING ODD NOISES AND THE AUTOMATIC GEARS DID NOT SEEM TO BE SYNCING/SHIFTING CORRECTLY WITH MY ACCELERATION. I HAD TO PULL OVER OFF THE HIGHWAY SEVERAL TIMES. THEN THE CHECK ENGINE LIGHT CAME ON. THAT'S WHEN IT STARTED TO GET REALLY BAD. I WAS OVER AN HOUR AWAY FROM HOME DRIVING UP TO A COURTHOUSE TO FILE A PETITION THAT WAS ON A DEADLINE. SO I CALLED THE LOCAL KIA DEALERSHIP AND EXPLAINED WHAT WAS HAPPENING. I ASKED THEM IF IT WAS SAFE TO KEEP DRIVING AND WHETHER THE ENGINE WAS GOING TO BLOW UP. THE MAN WITH WHOM I SPOKE SAID HE KNEW WHAT WAS PROBABLY WRONG WITH THE CAR BECAUSE IT WAS NOT "UNCOMMON" BUT HE COULD NOT TELL ME ANY DETAILS BECAUSE OF THE "WARRANTY." HOWEVER, HE SAID I WAS SAFE TO KEEP DRIVING. I WAS NOT, IN FACT, SAFE TO KEEP DRIVING. THE TRANSMISSION DIED WHEN I WAS GOING 75MPH ON THE HIGHWAY. THE CAR IS NOW IN THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP IN BURLINGTON, NC, WAITING FOR A NEW TRANSMISSION THAT IS NOW ON BACKORDER. THIS WAS A BRAND NEW CAR, AND IT LITERALLY ALMOST KILLED ME. THE MAN AT THE SERVICE BARELY BATTED AN EYE. YOU WOULD THINK I WAS GETTING MY OIL CHANGED. I COULD NOT BELIEVE HOW MATTER-OF-FACT HE WAS WHEN HE DESCRIBED HOW "COMMON" THIS PROBLEM IS IN THE NEW KIAS. THIS SHOULD NOT EVER BE A "COMMON PROBLEM" FOR ANY BRAND NEW VEHICLE. THIS IS ABSOLUTELY INFURIATING AND COMPLETELY DISTURBING. I DON'T EVEN HAVE ANY PAPERWORK ON THIS. THE DEALERSHIP HAD ME PICKED UP BY ENTERPRISE AND GAVE ME LITERALLY NOTHING. I WILL BE CALLING THEM TOMORROW MORNING WHEN THEY OPEN TO REQUEST THIS DOCUMENTATION.

1-ON THREE DIFFERENT TIMES I PULLED OUT ONTO THE HIGHWAY TO GO AND MY CAR GOES INTO LIMP MODE NO POWER HOW MUCH YOU PUSH THE GAS PETAL THEM EVENTUALLY IT TAKES OFF AND GOES. CALLED THE DEALER WHERE I PURCHASED MY CAR AND THEY TOLD ME TO JUST DRIVE MY CAR IN SPORT MODE. I DON'T LIKE HAVING TO DRIVE MY CAR IN SPORT MODE THE RPM'S RUN HIGH AND IT USES MORE GAS. 2- MY FORWARD COLLISION ASSIST SYSTEM CAUSES MY DASH LIGHTS (COLLISION LIGHT, ABS LIGHT, TRACTION CONTROL LIGHTS COME ON AND AGAIN WENT BACK TO KIA AND THEY BASICALLY TOLD ME UNTIL THEY CAN DUPLICATE IT THEY DON'T HAVE ANYTHING TO CALL KIA ABOUT. 3- MY GAS HAND LIES AT TIMES I CAN FILL MY CAR UP AND THE HAND GOES TO HALF A TANK AND TAKES HRS TO A DAY OR TWO FOR THE HAND TO MOVE TO FULL. 4-JUST RECENTLY IN A WALMART PARKING LOT MY CAR JUST SHUT OF AS IF I TURNED THE KEY OFF AGAIN MY DEALER SAID IF THE CAN'T DUPLICATE IT THERE IS NOTHING THEY CAN DO. I DON'T FEEL SAFE DRIVING MY CAR SOMETHING NEEDS TO BE DONE I WONDER IF ANYONE ELSE IS HAVING THE SAME PROBLEMS. THIS HAS BEEN HAPPENING OVER 5 MONTHS WITH THE LAST EPISODE ON JAN.6,2021

AT 10K MILES THE VEHICLE SHUT OFF MULTIPLE TIMES WITH NO WARNING OR DUMMY LIGHTS RIGHT AFTER I SLOWED AND MADE A TURN. OIL CHANGE WAS SCHEDULED FOR THE FOLLOWING WEEK. TOOK VEHICLE IN AND WAS ALMOST OUT OF OIL. AT 13,400 MILES VEHICLE STARTED MAKING LOUD TICKING NOISE AND WAS NOT PROPERLY ACCELERATING. EACH TIME I HAD SLOWED TO MAKE A TURN AND WHEN I ATTEMPTED TO ACCELERATE, THE RPM WOULD GO UP, BUT THE VEHICLE DID NOT GO AS IF IT WAS IN NEUTRAL. TOOK IT TO THE DEALERSHIP AND THEY SAID THERE WAS NO OIL ON THE DIPSTICK. THEY STARTED AN OIL CONSUMPTION TEST AND SAID THE ACCELERATION ISSUE WAS DUE TO LACK OF OIL. 5 DAYS AND 200 MILES LATER I TOOK IT BACK TO THE DEALERSHIP BECAUSE IT WAS MAKING THE LOUD NOISE AGAIN FROM THE ENGINE AND ALSO NOT ACCELERATING PROPERLY. THEY TEST DROVE IT AND SAID THERE WAS NOTHING WRONG AND TO COME BACK IN 300 MORE MILES. THIS VEHICLE IS NOT SAFE TO DRIVE 300 MORE MILES DUE TO THE ACCELERATION ISSUES. I CALLED KIA CORPORATE AND THEY SAID THE DEALERSHIP KNOWS BEST. I AM FEARFUL OF DRIVING IT BECAUSE IT HAS ALREADY ALMOST CAUSED AN ACCIDENT ONCE.

I STARTED EXPERIENCING SLIPPING UNDER THE 9K MILEAGE MARK WHILE ACCELERATING. RECENTLY AROUND 25K, WHILE GETTING AN OIL CHANGE, THE DEALERSHIP SAID THERE WAS AN UPDATE REQUIRED FOR THE TRANSMISSION THAT NEEDED TO BE LOADED TO THE COMPUTER. ABOUT 300 MILES AFTER THAT UPDATE, WHILE IN PARK, MY ENGINE SHUT OFF, FOLLOWED BY THE ENGINE LIGHT COMING ON, THEN THE OIL LIGHT AND THE BATTERY LIGHT. THIS HAS HAPPENED SEVERAL TIMES RECENTLY IN SEVERAL WEATHER CONDITIONS, AND AFTER SEVERAL DIFFERENT PREVIOUS DRIVING DISTANCES. I CALLED THE DEALERSHIP AND THEY WERE UNABLE TO RECREATE THE ISSUE. I BROUGHT IT BACK A FEW TIMES AND I RECREATED THE ISSUE AND THEY DOCUMENTED IT, BUT THEY WERE UNABLE TO GET A TECH TO COME OUT AND READ THE CODES. I BROUGHT IT BACK AGAIN AND THEY WERE STILL UNABLE TO LOCATE ANY ISSUES. I ASKED IF THEY HAD CHECKED THE TRANSMISSION, BUT THEY SAID THAT THEY HAD NOT. I RECEIVED A LETTER IN THE MAIL FROM KIA SAYING THAT THERE WAS A KNOWN ISSUE WITH THE TRANSMISSION AND THAT IF IT WAS TURNING OFF THE ENGINE THAT IT MAY NEED REPLACING. I CALLED THE DEALERSHIP AND LET THEM KNOW THAT I WANTED THEM TO VERIFY THERE WEREN'T SHAVINGS IN THE TRANSMISSION AS IT SHOULD HAVE BEEN ONE OF THE DIAGNOSTICS RUN. THEY SAID TO BRING IT BACK IN AND THEY WOULD HAVE THEIR TECHS RUN MORE TESTS. I AM STILL WAITING TO FIND OUT THE ISSUE.

TODAY WHILE DRIVING HOME. MY 2020 KIA SOUL HIT 23000 MILES. SHORTLY AFTER AS I WAS ON HIGHWAY ON WAY HOME STILL. MY VEHICLE STARTED SPUTTERING LIKE BAD GAS. THEN STARTED JERKING AND RPMS KEPT REVVING UP EVEN THOU I WASNT PUSHING ON GAS ANY HARDER.ABOUT 27MILES FROM HOME RPMS SHOT UP AND CAR STARTED SLOWING DOWN. QUICKLY PULLED OVER. SO I PUT IN PARK THE SHIFTED TO DRIVE AGAIN TRIED TO GIVE LIL GAS BUT CAR DIDNT MOVE HAD TO GET TOWED HOME.

I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN PLUS THIS TIME IT WAS WHINING FOR ABOUT 10 SECONDS WHILE I WAS DRIVING.

WHILE EXITING FREEWAY, TRANSMISSION FAILED TO SHIFT OUT OF 5TH GEAR (AUTOMATIC TRANSMISSION). AFTER STOPPING AT LIGHT, CAR FAILED TO SHIFT OUT OF 5TH GEAR. PULLED OFF ROAD STARTED AND STOPPED CAR (HOPING TO RESET TRANSMISSION) TRIED TO ENGAGE SPORT MODE TO MANUALLY SHIFT AND TRANSMISSION INDICATED 5TH GEAR AND WOULD NOT SHIFT. TURNED ENGINE OFF AND ON AGAIN, SHIFTED OUT OF SPORT MODE. TRANSMISSION SEEMED TO ENGAGE INTO LOWER GEAR, BUT SHIFTED BACK INTO 5TH GEAR WHILE CLIMBING HILL. TURNED ENGINE OFF AND ON AGAIN, PUSHED ACCELERATOR TO THE FLOOR, TRANSMISSION REVVED AND MANAGED TO MAKE IT TO THE TOP OF HILL. WENT THROUGH 2 STOP LIGHTS AND 1 STOP SIGN (WHILE WATCHING FOR CROSS TRAFFIC). THIS WAS AT 11:00PM WITH NO TRAFFIC PRESENT. PULLED CAR INTO CARPORT PARKING SPACE. AGAIN TURNED CAR OFF AND ON AND WAS ABLE TO PUT INTO REVERSE AND THEN DRIVE WITH TRANSMISSION ENGAGING CORRECTLY. VERY FRIGHTENING! ROUTE FROM FREEWAY TO HOME IS NOT A VERY SAFE AREA AT NIGHT TO JUST STOP AND WAIT FOR ASSISTANCE.

TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED THAT AFTER STOPPING, THE VEHICLE SHIFTER WAS SWITCHED FROM REVERSE TO THE PARK POSITION. WHILE THE DRIVER WAS EXITING, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE CARPORT POLL. DURING THE INCIDENT THE CONTACT WAS INJURED WHILE ATTEMPTING TO REENTER THE VEHICLE AND SUSTAINED BRUISING TO THE BODY AND A RIGHT ARM INJURY WHICH REQUIRED MEDICAL ATTENTION. A POLICE WAS REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER KIA OF SANDUSKY LOCATION 7515 MILAN RD, SANDUSKY, OH 44870 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.

WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.

2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.