The car has rebooted (like a computer) three times in the last month as I am driving the car. Not in Park, not just starting the car. I am in drive and the car just reboots. Today, I received a warning about my forward collision system and all the lights on the dashboard lit up.
2020 Kia Soul
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2020 Kia Soul do not stand out strongly from the model-year median of 225.
About this comparison →How this year compares
Owner complaints by model year
Compare all Soul years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
160 reports with mileage · 218 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 235 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 89 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Forward Collision Avoidance complaints
5 reportsThe vehicle stalls and turns off while stopped. The vehicle turns off quickly with all dash light sensors turned on with a front collision warning. The vehicle can only be restarted when is boosted. The battery was checked and is in good working condition.
WE PURCHASED A 2020 KIA SOUL IN JANUARY 2020, WITH 11 MILES ON IT. EVERYTHING WAS FINE FOR THE FIRST FEW MONTHS, UNTIL ONE DAY MY WIFE WAS DRIVING AT ABOUT 40 MILES AN HOUR AND WAS SLOWING DOWN TO TAKE A RIGHT TURN, THE STEERING WHEEL LOCKED UP AND SHE ALMOST WRECKED, THANKFULLY SHE JERKED THE WHEEL HARD ENOUGH TO BREAK IT LOOSE…
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WE PURCHASED A 2020 KIA SOUL IN JANUARY 2020, WITH 11 MILES ON IT. EVERYTHING WAS FINE FOR THE FIRST FEW MONTHS, UNTIL ONE DAY MY WIFE WAS DRIVING AT ABOUT 40 MILES AN HOUR AND WAS SLOWING DOWN TO TAKE A RIGHT TURN, THE STEERING WHEEL LOCKED UP AND SHE ALMOST WRECKED, THANKFULLY SHE JERKED THE WHEEL HARD ENOUGH TO BREAK IT LOOSE, BUT IN DOING SO THE SPEEDO CLUSTER GLAD SHATTERED. IT WAS FIXED BUT THE DEALERSHIP TRIED TO BLAME US SAYING SOMEONE HAD TO OF PUNCHED IT. BUT WHEN LOOKING AT THE GLASS CLUSTER IT'S OBVIOUS THAT NOT EVEN A BABY'S HAND COULD FIT DOWN INTO THE CLUSTER TO HIT THE GLASS. THEN AT 20K MILES ALMOST EXACTLY, THE TRANSMISSION WENT OUT, AGAIN THE DEALERSHIP TOOK CARE OF IT, TOOK ABOUT 2 WEEKS FOR A NEW TRANSMISSION. IT STARTED REVVING UP AND WOULD JERK LIKE IT WAS BEING DOWN SHIFTED WHILE GOING DOWN THE HIGHWAY AT 70 MPH. SINCE THEN WE'VE PUT ABOUT 9K MILES ON THE NEW TRANSMISSION AND IS DOING THE SAME THING AGAIN. THE DEALERSHIP TOLD ME THERE WAS 2 RECALLS ON THE VEHICLE FOR THE TRANSMISSION WHEN IT FIRST HAPPENED, ONE WAS FOR AN ELECTRONIC UPDATE, THE OTHER WAS FOR THE ACTUAL TRANSMISSION, BUT I HAVEN'T SEEN ANY RECALLS POSTED, THIS IS THE WORST NEW CAR I'VE EVER OWNED
STOPPED AT STOP LIGHT, LIGHT TURNED GREEN. PRESSED GAS AND DASHBOARD SYMBOLS CAME ON AND CAR DIED. TRIED STARTING AGAIN AND IT WAS DEAD. PUSHED IT TO PARKING LOT AND TRIED TO JUMP IT. DIDNT JUMP.. PUSHED TO AUTO ZONE. TESTED BATTERY IT WAS AT 10%. THEY DIDN'T HAVE A BATTERY. USED A JUMP BOX AND CAR STARTED. WAS ABLE TO DRIVE IT …
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STOPPED AT STOP LIGHT, LIGHT TURNED GREEN. PRESSED GAS AND DASHBOARD SYMBOLS CAME ON AND CAR DIED. TRIED STARTING AGAIN AND IT WAS DEAD. PUSHED IT TO PARKING LOT AND TRIED TO JUMP IT. DIDNT JUMP.. PUSHED TO AUTO ZONE. TESTED BATTERY IT WAS AT 10%. THEY DIDN'T HAVE A BATTERY. USED A JUMP BOX AND CAR STARTED. WAS ABLE TO DRIVE IT HOME.
1-ON THREE DIFFERENT TIMES I PULLED OUT ONTO THE HIGHWAY TO GO AND MY CAR GOES INTO LIMP MODE NO POWER HOW MUCH YOU PUSH THE GAS PETAL THEM EVENTUALLY IT TAKES OFF AND GOES. CALLED THE DEALER WHERE I PURCHASED MY CAR AND THEY TOLD ME TO JUST DRIVE MY CAR IN SPORT MODE. I DON'T LIKE HAVING TO DRIVE MY CAR IN SPORT MODE THE RPM'S …
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1-ON THREE DIFFERENT TIMES I PULLED OUT ONTO THE HIGHWAY TO GO AND MY CAR GOES INTO LIMP MODE NO POWER HOW MUCH YOU PUSH THE GAS PETAL THEM EVENTUALLY IT TAKES OFF AND GOES. CALLED THE DEALER WHERE I PURCHASED MY CAR AND THEY TOLD ME TO JUST DRIVE MY CAR IN SPORT MODE. I DON'T LIKE HAVING TO DRIVE MY CAR IN SPORT MODE THE RPM'S RUN HIGH AND IT USES MORE GAS. 2- MY FORWARD COLLISION ASSIST SYSTEM CAUSES MY DASH LIGHTS (COLLISION LIGHT, ABS LIGHT, TRACTION CONTROL LIGHTS COME ON AND AGAIN WENT BACK TO KIA AND THEY BASICALLY TOLD ME UNTIL THEY CAN DUPLICATE IT THEY DON'T HAVE ANYTHING TO CALL KIA ABOUT. 3- MY GAS HAND LIES AT TIMES I CAN FILL MY CAR UP AND THE HAND GOES TO HALF A TANK AND TAKES HRS TO A DAY OR TWO FOR THE HAND TO MOVE TO FULL. 4-JUST RECENTLY IN A WALMART PARKING LOT MY CAR JUST SHUT OF AS IF I TURNED THE KEY OFF AGAIN MY DEALER SAID IF THE CAN'T DUPLICATE IT THERE IS NOTHING THEY CAN DO. I DON'T FEEL SAFE DRIVING MY CAR SOMETHING NEEDS TO BE DONE I WONDER IF ANYONE ELSE IS HAVING THE SAME PROBLEMS. THIS HAS BEEN HAPPENING OVER 5 MONTHS WITH THE LAST EPISODE ON JAN.6,2021
Official recalls
121V259000 · Engine
Apr 13, 2021
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Consequence & remedy
Consequence: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.
Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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