2020 Kia Soul

The contact owns a 2020 Kia Soul. The contact stated that while driving approximately 55 MPH, the check engine and oil warning lights illuminated, and the vehicle stalled. There was smoke coming from the engine compartment. The vehicle was pulled over to the side of the road, and two hubcaps were damaged, and the vehicle was restarted. The vehicle was taken to the residence. The contact stated that when the vehicle arrived at the residence, there was no oil inside the engine. The contact added oil to the engine, and the vehicle was taken to the dealer. The vehicle was not diagnosed. The contact stated that an oil change was performed at approximately 54,000. The manufacturer was not notified of the failure. The failure mileage was 56,375.

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle was erratically shaking, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with piston rings failure. The contact was informed that there was a hole in the catalytic converter. The contact was informed that the engine, catalytic converter, the two Oxygen sensors, radiator hoses, heater coil hoses, motor mounts, and the serpentine belt needed to be replaced. The contact was informed that the engine was replaced in 2022 under an unknown recall. In addition, the contact was informed that the mileage on the vehicle was 108,000, at the time that the recall repair was completed. The contact was informed that the warranty only covered the replacement of the engine. The contact stated that the failure was a consequential failure associated with the engine failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 165,000.

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning while releasing the accelerator pedal. The vehicle restarted after each failure. The first dealer diagnosed the vehicle and retrieved DTC: P04100 (Camshaft Position Sensor A Circuit); however, the repair failed to fix the vehicle. The vehicle was taken to Hendrick Kia of Concord (7550 Hendrick Auto Plaza NW, Concord, NC 28027); and the technicians informed the contact that the vehicle was not properly repaired. The vehicle was returned to the first dealer, and the dealer failed to duplicate the failure. The dealer dismissed the contact’s concern that the vehicle was consuming an excessive amount of engine oil. The contact was informed that adding one quart of oil per 1,000 miles was within normal operation of the vehicle. Upon investigation, the contact related the failure to Kia recall SC199. The manufacturer was notified of the failure and provided a case number and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.

The contact owns a 2020 Kia Soul. The contact stated that the vehicle was repaired under Kia Recall: SC209; however, the repair failed to prevent the failure. The contact stated that while driving at various speeds, the contact became aware of a n excessive oil consumption. No warning light was illuminated. The vehicle was diagnosed by an independent mechanic, and it was determined that the engine was consuming an excessive amount of engine oil; however, the cause of the failure was unknown. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The contact stated that oil was being added approximately every 2 days. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2020 Kia Soul. The contact stated that the vehicle stalled while driving at undisclosed speeds. The check engine warning light was illuminated. There was an abnormal, fluttery sound detected before the vehicle lost motive power. The vehicle was taken to an independent mechanic who determined that the failure was due to the crankshaft and camshaft. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage for the repair. The failure mileage was approximately 135,864.

The contact owns a 2020 Kia Soul. The contact stated that the vehicle indicated that the oil level was low. The vehicle was taken to the dealer, and the dealer informed the contact that the dipstick was dry. The contact was concerned because oil had been added to the vehicle four months earlier, in October 2025. The dealer was not able to determine the cause of the failure. The oil level was topped off. The manufacturer was not informed of the failure. The failure mileage was 135,637.

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 40 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine, low oil, and battery warning lights were illuminated. The contact stated that the vehicle was making an abnormal rattling sound before the vehicle stalled. The contact coasted to a stop but was unable to restart the vehicle. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that an engine rod had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that vehicle was no longer under warranty. The failure mileage was 93,307.

The contact owns a 2020 Kia Soul. The contact stated that the vehicle was consuming a quart of oil every 1,000 miles. The contact stated that there were no visible leaks. While driving at an undisclosed speed, the vehicle stalled. The vehicle failed to accelerate above 2,500 RPM. There was smoke coming from the vehicle. There was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V259000 (Engine). The vehicle was taken to the local dealer, where it was diagnosed and determined that a software update was needed. The contact was provided the cost for a diagnostic test. The vehicle was repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 69,000.

The contact owns a 2020 Kia Soul. The contact stated while driving 10 MPH on the driveway, the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with thermostat failure. The contact had the thermostat replaced and a coolant repair. The manufacturer was made aware of the failure. The failure mileage was approximately 9,408.

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. The contact heard a loud banging sound coming from the engine compartment. In addition, there was blue smoke entering the cabin of the vehicle with smoke coming from the exhaust pipes. The contact stated that the vehicle lost motive power in the middle of the road. The vehicle was coasted to the shoulder of the roadway. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The contact stated that the failure was not determined; however, the contact received an estimate for the repair from the dealer, which quoted a price to rebuild the engine. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to expect a call from the legal team. The failure mileage was approximately 121,000.