The contact owns a 2020 Kia Soul. The contact stated while reversing the vehicle and depressing the brake pedal to stop the vehicle, the brake pedal was rigid and failed to stop the vehicle. The contact stated no warning light was illuminated. The contact turned off the vehicle to stop the vehicle. The contact stated that after …
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The contact owns a 2020 Kia Soul. The contact stated while reversing the vehicle and depressing the brake pedal to stop the vehicle, the brake pedal was rigid and failed to stop the vehicle. The contact stated no warning light was illuminated. The contact turned off the vehicle to stop the vehicle. The contact stated that after restarting the vehicle, the brake pedal operated as needed. The contact stated while the vehicle was in park(P), the message to shift to park(P) was displayed. Additionally, the oil pressure and charging warning lights were intermittently illuminated. The contact stated that the front windshield wipers failed to work intermittently. The contact took the vehicle to the local dealer; however, the mechanic was unable to duplicate the failure. The failure persisted. The manufacturer had been informed of the failure. The failure mileage was unknown.
The vehicle stalls and turns off while stopped. The vehicle turns off quickly with all dash light sensors turned on with a front collision warning. The vehicle can only be restarted when is boosted. The battery was checked and is in good working condition.
NHTSA ODI #11497870
Mileage unknown · Jun 4, 2021
Electrical SystemUnknown Or Other
Recently I noticed when I stop and the stop-start system feature and the Blind-spot sensors are turned on the car will either shut completely off or stall once I step on the gas.
NHTSA ODI #11419688
Mileage unknown · Mar 29, 2021
Electrical SystemExterior LightingSteering
MY KIA SOUL 2020, THE ENGINE LIGHTS CAME UP, THE PARKING LIGHTS, THE RIGHT HEADLIGHTS, THE REAR BACK RIGHT SIGNAL LIGHTS, THE FUEL SYSTEM AND THE BREAKS SYSTEM ALL OF THEM MALFUNCTIONED. THE DEALER CHARGED FOR THE REPAIRS.
NHTSA ODI #11405292
9,000 miles · Dec 18, 2020
Electrical SystemPower TrainUnknown Or Other
I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN P…
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I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN PLUS THIS TIME IT WAS WHINING FOR ABOUT 10 SECONDS WHILE I WAS DRIVING.
NHTSA ODI #11384024
9,200 miles · Jun 13, 2020
Electrical SystemEngineSteering
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT…
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BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
NHTSA ODI #11328644
21,632 miles · Apr 5, 2020
Electrical SystemService Brakes
MY AUTO START IS DEFECTIVE. IT COMES ON WHEN IT WANTS TO AND IT TURNS OFF WHEN IT WANTS TO. THE MANUAL CLEARLY STATES THIS IS DEFECTIVE BUT KIA SENT ME HOME SAYING THEY COULD NOT REPLICATE THE PROBLEM. ALTHOUGH WHEN I LEFT THEIR SERVICE AREA, WITHIN 1 MILE IT WAS DOING IT AGAIN. THIS ALSO CAUSES A DELAY ON THE RESTART. THE …
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MY AUTO START IS DEFECTIVE. IT COMES ON WHEN IT WANTS TO AND IT TURNS OFF WHEN IT WANTS TO. THE MANUAL CLEARLY STATES THIS IS DEFECTIVE BUT KIA SENT ME HOME SAYING THEY COULD NOT REPLICATE THE PROBLEM. ALTHOUGH WHEN I LEFT THEIR SERVICE AREA, WITHIN 1 MILE IT WAS DOING IT AGAIN. THIS ALSO CAUSES A DELAY ON THE RESTART. THE ENGINE IS HESITANT TO START WHEN IT DOES WORK. THIS ALL STARTED OCCURRING AT 21,632 MILES AFTER MY TRANSMISSION WAS REPLACED. THE BREAKS ALSO NOW GRIND OR SOMETHING GRINDS NEAR THE WHEELS WHICH KIA WAS NOT ABLE TO REPLICATE EITHER. IT IS GOING BACK IN THIS WEEK AT 25,502 MILES.
NHTSA ODI #11320237
14,900 miles · Nov 19, 2019
Electrical System
MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'LOCKED' SIGNAL. PLEASE INVESTIG…
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MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'LOCKED' SIGNAL. PLEASE INVESTIGATE THIS AS A HORN CAN BE THE LAST RESORT NOTIFICATION SOMEONE NEEDS BETWEEN LIFE OR DEATH.
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Consequence & remedy
Consequence: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.
Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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