2019 Kia Soul

The contact owns a 2019 Kia Soul. The contact stated while driving 75 MPH, the RPM revved extremely high, and the vehicle lost motive power. The contact stated that the vehicle failed to accelerate above 65 MPH. Additionally, the check engine warning light flashed on the instrument panel. The vehicle was steered to the side of the road where the contact saw smoke coming from the engine compartment. The vehicle then stalled. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that either cylinder #1 or the entire engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,932.

I am experiencing excessive oil consumption and potential engine failure in my 2019 Kia Soul. Despite regular maintenance, my vehicle has suffered from multiple major repairs, including a top-end engine rebuild and catalytic converter replacement in 2024. The excessive oil consumption issue persisted, ultimately requiring a full engine replacement in 2025. Kia has delayed repairs and provided minimal support, leaving me without a vehicle for extended periods. Service History & Progression of the Issue: March 11, 2024: Took my vehicle to Planet Kia dealership after noticing excessive oil consumption and performance issues. Kia initiated an oil consumption test but did not approve immediate repairs. May 2024: Kia performed a top-end engine rebuild instead of replacing the engine, even though significant oil loss continued. December 2024: The catalytic converter was replaced, likely due to prolonged oil burning and engine inefficiencies. January 22, 2025: Returned the vehicle to Kia as the excessive oil consumption issue worsened, and the engine was struggling to function properly. March 2025: Kia finally approved a full engine replacement, but my vehicle has now been in service for over 137 days, and the repair process has been delayed due to missing parts. March 26, 2025: Planet Kia has not provided clear updates on beginning or completion of engine replacement despite having all parts in-house. Safety Concerns: Risk of Engine Failure: If the engine runs low on oil, it can seize while driving, creating a dangerous situation. Potential Fire Hazard: Excessive oil consumption could lead to overheating and increased fire risks, as seen in similar Kia engine-related recalls. Manufacturer Delays & Accountability: Kia has known about oil consumption issues for years but continues to delay solutions for affect

The contact owns a 2019 Kia Soul. The contact stated that while driving approximately 75 MPH and attempting to overtake a Commercial Semi-Truck, the vehicle suddenly lost automotive power and started to decelerate. The vehicle coasted to the side of the road and stalled. The vehicle was later towed to a nearby dealer who diagnosed that the fuel injectors had failed and were stuck in the fully opened position. The fuel injectors were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 37,754.

Owner was driving vehicle coming off of a highway onto sideroad when vehicle suddenly made a loud banging and grinding engine sound and engine quit immediately. Luckily able to drift over to shoulder and call tow truck. Vehicle towed to dealership. Dealership claimed vehicle was made in Mexico and therefore not covered by any recall. No forewarning by any dashboard lights. Owner needed a vehicle immediately for work and bought a brand new seltos the next day, then dealership refused to take soul as a trade in and so it remains unrepaired in the yard. It is able to be seen. I believe it should have been repaired or bought back by dealership. I feel like I was taken advantage of and lied to by the dealership

The contact owns a 2019 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the oil needed to be added to the engine every 3,000 miles. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that an oil consumption test was performed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the vehicle was taken to the dealer every three months, however the failure was not duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 50,045.

I have a 2019 Kia Soul and the engine has had issues over the past year regarding it stalling and losing power. These engines are prone to have oil circulation issues which can cause catastrophic engine failure due to lack of adequate lubrication inside the cylinder(s). My engine has cut off and lost power while driving on several occasions recently. If this happens, it can cause someone to smash into us on the interstate causing a possible fatal accident. I am terrified to drive my vehicle because of this issue. The VIN for my vehicle is: [XXX] . I purchased this vehicle new in 2020 our Kia dealer in Goose Creek, SC. I have heard of many of these engines being replaced by Kia and feel that this issue directly affects my vehicle. Please help us get this issue resolved. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My engine through a rod on approximately 9/26/24. I had it towed to Garden Grove Kia. They said they needed to contact Kia Corporate to find out if my car was still under warranty. Corporate acknowledged that there was a recall for the rod bearing that could cause a fire (safety issue). I was also told that there was a class action lawsuit. Corporate informed me that I was notified by mail. Which never happened. And said that it would cost me $500 dollars for them to diagnostic. That my warranty expired at 60,000 miles! They also said had I got the update for that recall that it would have been covered. When I bought the Vehicle on 8/21/22 from Russell Westbrook Hyundai they reassured me that the 2019 Kia Soul had zero recalls. Any paperwork I received about this was given to me after the class action lawsuit. The dates to take action were already expired. I have tried to get my Kia diagnosed by several shops and they can't diagnosis because Kia is not complying with OBD2 readers. I have been told by several mechanics that Kia has there own diagnostic reader. According to the settlement I am entitled to have them diagnos my Kia at no cost to me.

I am writing to file a formal complaint regarding a recurring issue with my 2019 Kia Soul, which I believe falls under the same circumstances addressed in the recent recall for earlier models of the same vehicle. Despite my vehicle's VIN not being part of the recall, it has experienced the same defects that were the focus of the recall campaign for other Kia Souls with similar issues. Vehicle Information: Make/Model: 2019 Kia Soul BASE VIN: [XXX] Engine: 1.6L GDI Odometer Reading: 98.000 Issue Description: My vehicle has repeatedly triggered the P0420 code (Catalyst System Efficiency Below Threshold), which is indicative of an issue with the catalytic converter. I have had the catalytic converter replaced twice under the assumption that the issue would be resolved, yet the check engine light continues to activate, and the P0420 code reappears consistently. This ongoing problem has been extensively disruptive to my vehicle’s performance, safety, and emissions. The engine is also burning oil just as all other kia GDI engines. Background: I am aware that earlier models of the Kia Soul, including those equipped with the 1.6L GDI engine, were subject to a recall due to similar catalytic converter-related issues. The recall addressed potential overheating and damage to the catalytic converter, which could lead to engine failure and safety risks. While my VIN does not appear to be included in the recall, the exact issues reported in the recall have been occurring in my vehicle as well, despite repeated attempts to fix the problem. Given that my 2019 Kia Soul is exhibiting the same issues that were covered under the earlier recall, I respectfully request that recall coverage be extended to include this model year and VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)