NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
30 reportsClear category filterMileage unknown · Sep 22, 2021
Unknown Or OtherFire
So, I was driving down the road and there was like a tapping sound coming from the engine. It had been doing that tapping noise for a couple of days. All of a sudden a heard like a loud bang/pop noise and see smoke coming out of my engine area. The car stalled and I slowly let it coast to the side of the road. I looked at my rea…
Read full complaint
So, I was driving down the road and there was like a tapping sound coming from the engine. It had been doing that tapping noise for a couple of days. All of a sudden a heard like a loud bang/pop noise and see smoke coming out of my engine area. The car stalled and I slowly let it coast to the side of the road. I looked at my rear view mirror and I see black smoke and a man running toward me yelling, "Get out of the car! Get out of the car! It's going to explode! Get out of the car!" Other cars were stopping and I couldn't tell what all the fuzz was about. I picked up my work lap top, parked the car, and took the keys off the ignition. Smoke was coming into the cabin and I realized this was something else. I opened the door and the man yelled again, "Get out!, Get out!" I did. I slowly got out of the car and made my way away from the car. I began recording because I was mad that this KIA that I had bought just over a year prior had broken down. It wasn't until I stepped further back that I see the fire coming upward and the engine was on fire as well. The KIA Soul 2018 burned completely down in less than 10 minutes. I was lucky to get out alive.
NHTSA ODI #11433980
65,000 miles · Apr 29, 2021
Forward Collision AvoidanceUnknown Or Other
THE CRUISE CONTROL SOMEHOW AFFECTS THE ENGINE AND OR TRANSMISSION WHEN IN CRUISE IT SPEEDS UP WITH OUT PRESSING ON THE GAS THE MPR GOES WAY OVER 4 MPR THEN I CANCEL THE CRUISE AND RESET IT AND SAME THING HAPPENS THIS IS ON HWY
NHTSA ODI #11414417
28,500 miles · Jan 15, 2021
Unknown Or Other
2 INSTANCES HAVE OCCURRED. 1. IN REVERSE, THE CAR MOVED FORWARD AND NEARLY HIT A WALL. 2. IN REVERSE, THE CAR MOVED FORWARD AND NEARLY HIT ANOTHER CAR. THEN PUT IN NEUTRAL TO PUSH BACK. BUT CAR MOVED FORWARD IN NEUTRAL AS WELL. LET THE CAR SIT FOR A HALF HOUR. AND IT SHIFTED INTO REVERSE CORRECTLY AGAIN.
NHTSA ODI #11388259
Mileage unknown · Aug 24, 2020
StructureUnknown Or OtherFire
AT 2AM ON SATURDAY AUGUST 22ND MY HUSBAND'S 2018 KIA SOUL, WHICH WAS STATIONARY IN OUR DRIVEWAY AND NOT IN OPERATION AT THE TIME, WAS SET ABLAZE FOR UNKNOWN REASONS. WE WERE ASLEEP AND WERE WOKEN UP BY THE SOUND OF, WHAT WAS POSSIBLY, THE TIRES EXPLODING, THE CAR WAS COMPLETELY ON FIRE BY THE TIME WE WERE ABLE TO WAKE UP AND EVA…
Read full complaint
AT 2AM ON SATURDAY AUGUST 22ND MY HUSBAND'S 2018 KIA SOUL, WHICH WAS STATIONARY IN OUR DRIVEWAY AND NOT IN OPERATION AT THE TIME, WAS SET ABLAZE FOR UNKNOWN REASONS. WE WERE ASLEEP AND WERE WOKEN UP BY THE SOUND OF, WHAT WAS POSSIBLY, THE TIRES EXPLODING, THE CAR WAS COMPLETELY ON FIRE BY THE TIME WE WERE ABLE TO WAKE UP AND EVACUATE THE PROPERTY. WE HAVE A DOORBELL CAMERA THAT WOULD HAVE PICKED UP A PERSON IN OUR DRIVEWAY SO WE DO NOT BELIEVE THE CAUSE WAS ARSON. ONLINE RESEARCH AFTER THE INCIDENT INDICATES THAT THIS COULD BE RELATED THE THE RECENT RECALLS OF KIAS AND HYUNDAIS, WHICH OUR MODEL WAS NOT INCLUDED AS FAR AS WE KNOW.
NHTSA ODI #11350993
12,600 miles · Dec 4, 2019
Unknown Or Other
AROUND 11:40PM ON 12/3/2019 I PARKED MY CAR IN AN EMPTY PARKING LOT - CAR WAS STATIONARY. IT WAS 51 DEGREES OUT AND CLOUDY, BUT NO RAIN OR ANY PRECIPITATION. THE CAR WAS NOT RUNNING; THE HEAT/AC WERE NOT ON. NO ONE WAS AROUND. SUDDENLY, THE WINDSHIELD IN THE BACK (LARGE HATCH DOOR WINDOW) SHATTERED ENTIRELY. IT SOUNDED LIKE A SH…
Read full complaint
AROUND 11:40PM ON 12/3/2019 I PARKED MY CAR IN AN EMPTY PARKING LOT - CAR WAS STATIONARY. IT WAS 51 DEGREES OUT AND CLOUDY, BUT NO RAIN OR ANY PRECIPITATION. THE CAR WAS NOT RUNNING; THE HEAT/AC WERE NOT ON. NO ONE WAS AROUND. SUDDENLY, THE WINDSHIELD IN THE BACK (LARGE HATCH DOOR WINDOW) SHATTERED ENTIRELY. IT SOUNDED LIKE A SHOT. NOTHING FELL ON THE CAR, NO PEOPLE OR ANIMALS WERE AROUND. THE WHOLE WINDOW WAS SHATTERED AND CRUMBLING ALONG THE EDGES. NO ROCKS, BBS, PELLETS, BRANCHES, BALLS, OR OTHER OBJECTS ANYWHERE. NO OTHER DAMAGE MADE AT THAT MOMENT TO THE CAR AT ALL. THE PANE STAYED TOGETHER UNTIL I OPENED/CLOSED MY DRIVER SIDE DOOR. THEN IT STARTED TO FALL APART. NO EVIDENCE OF FOUL PLAY. ONLY 12,600 MILES ON THE CAR. CHECKED WITH THE POLICE, BUT NO SIMILAR INCIDENTS HAD BEEN REPORTED. OCCURRED IN KIRKLAND, WA. NO PREVIOUS ACCIDENTS AS FAR AS I KNOW. EXCEPT A FEW WEEKS PRIOR, ON THE HIGHWAY DURING RUSH HOUR, A LON CRACK APPEARED ON THE DRIVERS SIDE OF THE FRONT WINDSHIELD, STARTING FROM THE TOP EDGE ABOUT 9" LONG. NO EVIDENCE OF ROCK, DEBRIS, OR IMPACT.
NHTSA ODI #11286788
Mileage unknown · Jun 11, 2019
Electrical SystemFuel/propulsion SystemUnknown Or Other
WHEN YOU TURN OFF THE CAR THE KEY WON'T COME OUT IF IT'S RAINING YOU GET WET AND SOMETIMES THE CAR WON'T START AND THE REMOTE DON'T WORK. YOU SMELL GAS WHILE YOU DRIVING.
NHTSA ODI #11219298
1,000 miles · May 29, 2019
Unknown Or OtherVehicle Speed Control
TWO INCIDENCES OF DECELERATION..ONE CAUSED ME TO EXIT FREEWAY ONTO THE FRONTAGE ROAD.. ONE INSPECTION AT DEALERSHIP AFTER 2ND INCIDENT STATED "NOTHING FOUND"...HAD I BEEN SURROUNDED BY VEHICLES FRONT AND REAR, I AND OTHERS COULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT...I WAS ABLE TO GET OFF THE FRONTAGE ROAD ONTO A SHOULDER. …
Read full complaint
TWO INCIDENCES OF DECELERATION..ONE CAUSED ME TO EXIT FREEWAY ONTO THE FRONTAGE ROAD.. ONE INSPECTION AT DEALERSHIP AFTER 2ND INCIDENT STATED "NOTHING FOUND"...HAD I BEEN SURROUNDED BY VEHICLES FRONT AND REAR, I AND OTHERS COULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT...I WAS ABLE TO GET OFF THE FRONTAGE ROAD ONTO A SHOULDER. THE 2ND INCIDENT WAS NEAR MY RESIDENCE AND FORTUNATELY THERE WAS NO ONE ON THE STREET AT TIME....WHILE THE DEALER TECHNICIANS MAY NOT HAVE THESE EVENTS OCCUR AT THE TIME OF SERVICE, THESE INCIDENCES I BELIEVE ARE SPONTANEOUS AND THEREFORE DANGEROUS TO THE DRIVER AND PASSENGERS OF MY AND OTHER VEHICLES. THESE INCIDENCES KEEP ME IN FEAR OF DRIVING THIS VEHICLE. I HAVE ASKED THE LOCAL DEALER FOR A TRADE TO ANOTHER BRAND BUT ONLY RESPONSE SOMETIME APRIL 2019... WE WILL WORK ON IT. I STARTED BY EMAILING SALESMEN AND MANAGERS OF DEALERSHIP AND FINALLY CALLED WHICH FINALLY PRODUCED A RESPONSE TO ATTEMPT TO FIND A DIFFERENT BRAND VEHICLE...THIS IS A NEW LOAN OF MARCH 2018.,THIS VEHICLE SUPPOSEDLY WAS BUILT IN SEPT. 2017.....FIRE HAZARD IS MENTIONED WITH ONE DEATH OF WOMAN IN TEXAS DUE TO ONE OF THESE TWO CAUSES.MY VEHICLE IS NOT SAFE AND I DO NOT WANT ANOTHER KIA SOUL.
NHTSA ODI #11210516
14,955 miles · Apr 29, 2019
Unknown Or OtherCrash
I WAS SITTING AT A JACKS DRIVE THROUGH WHEN MY CAR ACCELERATED ON ITS ON. MY CAR WAS STOPPED WITH MY FOOT ON THE BRAKE. I COULD NOT STOP THE VEHICLE. IT PLOWED INTO THE REAR OF THE VEHICLE IN FRONT OF ME. THERE WAS NO DAMAGE TO THE VEHICLE IN FRONT OF ME BUT THE REESE HITCH ON HIS TRUCK WENT THROUGH MY BUMPER. THERE WAS NO INJU…
Read full complaint
I WAS SITTING AT A JACKS DRIVE THROUGH WHEN MY CAR ACCELERATED ON ITS ON. MY CAR WAS STOPPED WITH MY FOOT ON THE BRAKE. I COULD NOT STOP THE VEHICLE. IT PLOWED INTO THE REAR OF THE VEHICLE IN FRONT OF ME. THERE WAS NO DAMAGE TO THE VEHICLE IN FRONT OF ME BUT THE REESE HITCH ON HIS TRUCK WENT THROUGH MY BUMPER. THERE WAS NO INJURY.
NHTSA ODI #11204331
1,803 miles · Apr 3, 2019
Unknown Or OtherFire
ON JUNE 22 2018 I WAS TOWING MY KIA BEHIND MY RV ON I-10 NEAR MONTICELLO FL. IT BECAME ENGULFED IN FLAMES. IT WAS TOTALLY DESTROYED .THE FHP ARRIVED SHORTLY THEREAFTER AS DID THE LOCATION FIRE DEPARTMENT. UNFORTUNATELY NO ONE WAS HURT HOWEVER RV SUSTAINED $20K DAMAGE. THERE A FHP REPORT ON FILE (FHP01LRO23143). I REPORTED…
Read full complaint
ON JUNE 22 2018 I WAS TOWING MY KIA BEHIND MY RV ON I-10 NEAR MONTICELLO FL. IT BECAME ENGULFED IN FLAMES. IT WAS TOTALLY DESTROYED .THE FHP ARRIVED SHORTLY THEREAFTER AS DID THE LOCATION FIRE DEPARTMENT. UNFORTUNATELY NO ONE WAS HURT HOWEVER RV SUSTAINED $20K DAMAGE. THERE A FHP REPORT ON FILE (FHP01LRO23143). I REPORTED THIS TO KIA IN LAKE CITY, FL.THERE RESPONSE WAS YES THERE HAD BEEN REPORTS BUT NUMBER WAS WASN'T TOO BAD. CALLED THEM SEVERAL TIMES BUT ACTION. I HAVE PHOTOS AND THE FHP REPORT IF NEEDED. NO FUTURE SAFETY RECALL INFORMATION IS REQUIRED, VEHICLE.IA IN THE BONEYARD.
NHTSA ODI #11193681
13,000 miles · Sep 13, 2018
Unknown Or Other
I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.
NHTSA ODI #11129352