2018 Kia Soul

My husband [XXX] and I own a 2018 Kia Soul, 102,000 miles, and in February, my daughter was driving to school and the front end of the car became shaking violently. It was so dangerous that my husband would not let my daughter drive it, as it was easy to lose control of the car. We took the car in to the Kia Dealership to be diagnosed. The steering shaft needed to be replaced, a total cost of $941.53, paid 2/19/24. After talking with mechanics and researching this part, it was clear that this part should last the lifetime of the car; in fact, I spoke with a mechanic who said they have never seen this issue, let alone in a 6 year old car. I continued searching online and saw that this was a problem in older models of Kia Souls, and there were recalls on the 2012- 2016 models for the same issue we experienced. So I called Kia to see if there was a recall on the 2018 model. They said no and that since there was not an extended warranty on the car, they would not reimburse or pay for the repair. I sent a message stating my position of outrage, that this repair is unacceptable since the part should last the lifetime of the car, and that obviously there was faulty manufacturing of the part. This posed a danger to my daughter, who is a college student, and Kia should be responsible for the repair. Kia sent my complaint to the escalation department for review, where I have been communicating with Kayla from the Customer Care Unit. I have been corresponding and waiting for a decision for reimbursement since February, and today I was told that my request was denied. My case number is #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oil consumption issues Not normal Don’t understand why Kia knows about this issue but won’t fix it Over a year with this issue Place in poteau Cavanal Tire said it should be addressed By Kia not when my motor locks up! Kia says let pour gunk in your car to patch the issue they know about That should be addressed on why they have not fixed it.

When driving down a perfectly straight Road, if you take your hands off the steering wheel for a Split Second, the car drifts to the left over the center line of the road. [XXX] did a four-wheel alignment, however, the receipt said I told them it was pulling to the right, I specifically told them it was pulling to the left. I have an appointment with them on 6 September 2022 to try to correct their mistake. I am not sure an alignment will correct the problem. Second item: there was a recall of the airbags on this vehicle. This recall was cleared by Rusty Wallace GMC Kia, 300 King Avenue, Morristown Tennessee 37014 phone 423-586-1441. I am concerned about the drifting to the left when hands are lifted from the steering wheel on a straight Road. This could cause an accident. What is the remedy for this problem? Thank you [XXX] [XXX] car was acquired on 11/11/ 21 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Follow up to complaint number 11446088 submitted on 1/3/2022 Car was taken to dealership on 12/18/2021 for check engine light with code P1326 and car entered a limp home mode that limited engine RPMs to 1800-2000 RPM. I received a call from dealership on 1/12/2022 informing me that car was ready for pickup. Picked up car on 1/13/2022, where invoice says the following: "77240 p1326 DTC 39250fln/39250rq0 check engine light on arrival, trouble code p1326. bearing clearance test was not able to be performed due to no tsb opened yet for this year make and model. opened a pwa case performed compression and leak down test passed . performed few test tech line required and came to a conclusion that engine replacement is not approved, knock sensor was approved under warranty vehicle will be shipped with no dcts over 2 drive cycles of 10 miles" Two notes: (1) it appears that the manufacturer informed dealership that it would not approve replacing the engine, despite the engine being under warranty, because no recall has yet been issued on the 2018 model year. (2) the dealership say they performed 2 drive cycles, each of at least 10 miles. This was not done, as shown on the mileage in/out readings on the attached invoice (see attached document, "06 - 2022-01-12 - Kia Carson - Invoice"). Attached are 8 documents for all the documents I have related to this problem: (1) NHTSA - Vehicle Complaint - 11446088 - 2022-01-03 (2) Kia Product Improvement Campaign Letter - 2021-11-16 (3) 01 - 2021-12-04 - Kia Carson - Workorder (4) 02 - 2021-12-04 - Kia Carson - Invoice (5) 03 - 2021-12-07 - Kia Carson - Workorder (6) 04 - 2021-12-07 - Kia Carson - Invoice (7) 05 - 2021-12-18 - Kia Carson - Workorder (8) 06 - 2022-01-12 - Kia Carson - Invoice Answers to questions above: (1) not available for inspection. I no longer possess vehicle (2) see complaint 11446088 (3) dealer confirmed problem, see 2022-01-12 invoice (4) yes, see 2022-01-12 invoice (5) see complaint 11446088

On 16 November 2021, Kia sent a letter for a Product Improvement Campaign to install software called "Knock Sensor Detection System" ("KSDS") on my 2018 Kia Soul Plus. The software update was installed on 4 December 2021. The 16 November letter noted that if KSDS detected a problem, the car would enter a limp home mode that limited engine RPMs to 1800-2000 RPM and the Malfunction Indicator Lamp ("check engine light") would blink continuously. On 17 December 2021, the check engine light started to blink continuously, and the engine RPMs never exceeded 2000 RPM. I took the car to the dealership on 18 December 2021. The car is not safely operable. The dealership told me that they needed technical assistance from the factory, which they have not yet received as of 3 January 2022. I'm reporting the issue because it appears to be related to the known engine manufacturing defects in Theta, Nu, and Gamma lines of engines, and that these issues persist beyond the 2011-2016 model years (for which a recall has already issued) and at least into the 2018 model year. Answers to questions: (1) powertrain/engine failure, possibly other system(s) (2) safety risk is known fire danger in Theta, Nu, and Gamma engines (3) dealer is currently diagnosing/confirming the issue (as of 1/3/22) (4) only dealer has inspected vehicle (as of 1/3/22) (5) no issues prior to 12/17/21, when Malfunction Indicator Lamp ("check engine light") started to blink continuously and engine RPMs were limited to 2000 RPM.

On the evening of 7/31/2021 myself and my 2 brothers were on our way home from shopping. It had just got dark outside. Suddenly there was a loud noise under the hood and the vehicle stopped dead in the middle of the road. Thank GOD we were not hit from behind. I put the flashers on to warn others. Other cars were blowing there horns, it was very dangerous for us and others as well. I called and got AAA there as soon as possible. The car was smoking and oil was every where. I had the car taken to an independent shop. They told me the connecting rod had gone through the engine block and that it was very bad. They suggested that I take it to the Kia dealership. They said Kia would know about the warranty's. I had AAA take it to the Kia dealer ship in west Orlando. I paid them 265.00 to do the diagnostics on the car. They told me the connecting rod bearing had caused the rod to go thru the engine block. They said I would Have to have a new engine (approx. 10,000.00 ). I said if I gave them the money when could i get my car? They said they didn't know. I ask if I could have a loaner vehicle to get myself to work. They said they don't do that. They also said at that cost I would not get a new engine. I was not treated very nice. I never had any trouble with my car. I had no warning of any kind it just suddenly stopped. I am a widow and my husband always told me to keep my oil changed. He said it is the life of the car. So I always changed my oil ahead of the scheduled time for it to be changed. I got my oil changed on 7/29/2021 and the bearing went bad on 7/31/2021. A friend from my church tried to contact Kia Corp. in California for assistance,but was treated rudely.I know there have been recalls on different Kia and Hundai engines for connecting rod Bearing issues.This was very dangerous many people could have been hurt or killed. Kia Will not help. I only have 71,000 miles on my car. I was the second owner of the car so my warranty is no good. 3 tech's have seen it.