2017 Kia Soul

The contact owns a 2017 Kia Soul. The contact stated that while the vehicle was at the dealer for routine maintenance, the mechanic detected a knocking sound coming from the engine, and the vehicle was diagnosed with engine rod bearing and camshaft failures. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

The contact owns a 2017 Kia Soul. The contact received notification of NHTSA Campaign Number: 22V031000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle was consuming one quart of oil every 2-3 days. The oil warning light was illuminated with an abnormal clacking sound coming from the engine. The dealer was contacted and claimed that the vehicle was repaired. The contact sought confirmation from the manufacturer and was informed that the vehicle was not repaired. The vehicle was taken to a certified mechanic who diagnosed the vehicle with engine failure and stated that the spark plug was fractured and was not properly installed. The contact was informed that the engine was only running on 2 cylinders and was running at 1 PSI. The contact was also informed that there was fuel leaking from the exhaust pipe, causing failures with the fuel injectors. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000. Parts distribution disconnect.

The contact owns a 2017 Kia Soul. The contact stated while driving at 10 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an engine failure due to excessive pumping of engine oil. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The vehicle was taken to several other independent mechanics but was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2017 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the camshaft position sensor, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.

The contact owns a 2017 Kia Soul. The contact stated while driving 30 MPH, the vehicle made an abnormal sound, the vehicle lost power and the engine became inoperable. The check engine and oil warning lights were illuminated. The vehicle was towed to the residence. The vehicle was diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty engine. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was 89,200.

The contact owns a 2017 Kia Soul. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The vehicle was restarted however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the alternator and determined that the catalytic converter was overheating. The alternator was replaced, but the independent mechanic declined to repair the catalytic converter. The contact was advised to consult with the dealer about the catalytic converter repair. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 106,000.

The contact owns a 2017 Kia Soul. The contact stated that while operating the vehicle, the "low oil level" message displayed even though the engine oil had recently been changed. The vehicle was taken to the local dealer who serviced the engine for an oil consumption test. No additional information was available. The vehicle was retrieved but the failure persisted. The vehicle was taken back to the dealer who had replaced the engine. On another occasion while driving at an undisclosed speed, the vehicle started to shake and vibrate with the check engine warning light illuminated. The vehicle was towed back to the dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.

The contact owns a 2017 Kia Soul. The contact stated while driving approximately 70 MPH, the vehicle started to decelerate. The contact depressed the accelerator and the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact was able to safely guide the vehicle off the highway. The contact was unable to restart the vehicle. The contact had the vehicle towed to an independent mechanic where it was diagnosed that the catalytic converter had dislodged and detached from the exhaust causing a clog in the exhaust system. Additionally, the detached catalytic converter released hot exhaust against the fire wall causing the engine to stall. The vehicle was repaired. The vehicle continued to experience the failure. The contact later drove the vehicle to a dealer, where it was not yet diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000. The VIN was invalid.

WHEN DRIVING MY CAR 1 HOUR OR MORE AND TURN OFF THE CAR AND TURN ON AGAIN MY CAR AND IMMEDIATELY TURN ON THE AC MY CAR ENGINE SHAKES AND TURN OFF THE MOTOR. I LEFT MY CAR IN THE DEALER WHEN I BUY THE CAR IN 4 TIMES BUT NOBODY FOUND THE PROBLEM. SO I FEEL FEAR FOR WILL HAVE AN ACCIDENT. PLEASE I NEED HELP. I HAVE THIS PROBLEM SINCE 2018.*DT*JB *TR