2016 Kia Soul

The contact owns a 2016 Kia Soul. The contact stated while the vehicle was parked, the contact noticed that there was oil leaking from the front end of the vehicle. The check engine warning light was illuminated. The dealer was not contacted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,980. The VIN was not available.

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

On July 8th at 12:15 am my 2016 Kia Soul Engine suddenly caught on fire while I was driving alone on the I-5 by the grapevine. I am a 25 year old woman and was stranded alone on the side of the highway in a very flammable remote area known for fires at 1am. I heard a strange knocking sound while driving and pulled over as it started smoking and it immediately caught fire under the hood while I was still in the vehicle. Cars were flying by and I was stranded alone in flip flops and pajamas as the glass windows were exploding and I threw my heavy luggage to the side of the road. I was 4 hours into a 6 hour drive away from anyone I know in the middle of the night in a dangerous situation. I texted my boss I wouldn’t be able to make it to work the next morning. My car was totaled and I had to pay $982.50 for towing and additional fees and my friend had to drive 2 hours to pick me up at 2am since my family lived 4 hours north and all my friends lives 2 hours south. No warning lights came on, it's been properly serviced with oil changes every December and July each year within less than 7,000-10,500 miles between each oil change. I was terrified I almost started a forest fire and I have a copy of my 911 call recording where I frantically called and panicked because I was so scared and alone. 16 other people called it in. I submitted a claim for the Kia engine fire risk settlement that was ironically due that day of the accident and my VIN# was a class action vehicle because the previous owner had the KSDS "knock detection sensor" service done on the car. My settlement claim was denied because they state there wasn't enough proof of a qualifying fire but I'm currently trying to sort this with Kia since it burst into flames without any warning other than a loud noise 20 seconds before. The firefighter's incident report states the fire started in the engine area and the police report says it was caused by an unknown mechanical issue in the engine.

The catalytic converter is damaged. The check engine light will come on but will reset when checked with a code reader. At the time of the initial incident, all but .5 quart of oil had been consumed by the engine and would not hold speed above 30mph. I did have a non Kia mechanic look at the car and was told that it fit under the recall and to have it serviced by Kia. I took it to Kia. They have told me that since it wasn't giving any codes, they would not replace the catalytic converter and denied the recall repair. The letter from Kia Corp. stated the catalytic converter would be replaced if there was damage. All of this took place from 7/29/2024 to 9/16/2024. On 9/16/2024, the dealership basically told me to drive an unsafe car until the check engine light came back on and then bring it back in to see if it will fall under the recall. I have attached the letter from Kia along with my notes from phone calls with them, and a the notes from the first mechanic.

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle lost motive power, and the contact became aware that there was smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

I believe my vehicle is apart of a recall that affects the same vehicle Yr./Mk./Mdl. as mine. When my VIN was searched by the service department at the dealer (same manufacture) it said no recall. I was told that the recall was for the vehicles from a different assembly plant. My vehicle seams to be having the same affect/issues as described in the recall. Recall in reference: Recall Date: April 17, 2019 Recall Number: SC176 Issue: 1) Car ran bad 2) Replaced Spark plugs and coil packs and the car ran good 3) Car ran bad 4) Replaced downstream 02 and the car ran good 5) Car ran bad 6) Replaced upstream O2 sensor and the car ran good 7) Car ran bad 8) Car spits oil out the exhaust pipe 9) Car no longer operable

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.