2016 Kia Soul

I’m reaching out as my Catalytic Converter is needing to be replaced due to being faulty and my vehicle per VIN is not included in this recall for some reason however it is the exact issue all of the others have that are included in it. I have only had my vehicle for a year and it is an extremely expensive repair so I am asking if there is any help for this issue because I need it as well just as everyone else who has a recall for this issue

We purchased a 2016 Kia Soul with the GDI engine in October 2024 from Jim Shorkey Kia in Uniontown with 60K miles on it. We just had to have a whole new Catalytic Converter installed that cost us $1500 because the one on this car was completely messed up. It caused the car to stall, have no power and when my daughter was pulling into her parking space, this caused the brakes to stop working because the car was getting NO power. The converter was completely clogged and the whole thing had to be replaced (AT OUR EXPENSE)! This was a recall for the same year Kia Souls, but somehow this one is NOT on the recall list for the exact thing that these were being recalled. How does that work? We were left without a vehicle for days and we had to pay to have the car towed to a garage and repaired. Kia would do nothing, so we had to have it repaired at a reputable garage in our area! Only having the car of less than 8 months after buying it used from a KIA dealership, this is disheartening. How could they sell a car that obviously had issues with the catalytic converter, or they did just NOT check the vehicle out before they sold it to someone. I get that it was a used car but are we seriously going to sell a car to someone that obviously has an issue! So why exactly was this 2016 KIA Soul with the GDI engine, NOT recalled?? We should be reimbursed for this. This is crazy. My daughter could have been in a horrible accident. THANKFULLY she was only leaving her apartment and in the parking lot of her home! What do we do about getting this? This car clearly has issues and should have been recalled with the others!

2 years ago Kia had a recall on the catalytic converter that I found out about after my car displayed the engine light and shut down and would not drive. I had to tow it and they told me it was the catalytic converter but it had a recall. I took it to Kia and They said they replaced it but I'm not sure they did it properly, as I drove to Sarasota and the engine light came on I pulled over and let the engine cool and continued on with no problems until on my way back it did the same. I called the dealership but they told me it was fine. Now I'm driving today to the bank and on the way back the car would not drive faster than 5 mph!!! I drove back the couple miles to the mechanic beside my warehouse and he said it's the catalytic converter as it was extremely hot. I called the dealership and they said there is no warranty

Vehicle was taken to Clovis Kia to address recall NHTSA# 23V218 (SC267). Kia was unable to fix the issue and ordered a battery pack replacement (they replaced the current battery pack 2 years and roughly 20K miles previously). New battery pack was installed and the system still does not function properly. Multiple error codes present and car is undriveable. At the 1 month mark we demanded a loaner vehicle. They swapped the loaner for another one when the car neared 5k miles. After 4 months, our vehicle is still not operational. in 4.5 years of ownership, the car has sat at Kia Clovis for 6+ months to address multiple battery issues, safety recalls and electrical issues. We have requested updates and information but Kia corporate is not responsive. So we have documented for a California Lemon Law buyback and sent a demand message to Kia to buy back the vehicle since they can't return it to us in the same or better condition than when we dropped it off. The last in person conversation was to let us know the new loaner should be brought back when we've put 3K+ miles on it so they can trade it again. (it was obvious they had little faith in our car being repaired)

I am writing to formally express my concerns and dissatisfaction regarding the handling of Recall SC176 on my 2016 Kia Soul. The vehicle is currently at the Kia, yet there are significant discrepancies and unresolved issues related to the recall service history and the persistent problem described in the recall notice. Issues and Concerns: Lack of Recall Service Documentation: According to Kia Motors’ service line (800-333-4542), recall service for SC176 was reportedly performed on 12/13/2019 at 60,160 miles. However, I recently pulled the Carfax report, and there is no mention of any recall-related maintenance being performed on this date. Instead, the report lists unrelated services such as tire balancing, detailing, etc. Why is the recall repair not documented on Carfax, and why is there no proof of this critical work being completed? Persistence of Recall Issue: Despite the alleged completion of the recall work, the issue described in Recall SC176—excessive oil consumption—persists. The engine light remains on, and I have had to purchase oil by the case to maintain proper levels since taking the car into the shop on 4/7/2022. No corrections were made during this visit, and there was no mention of the recall despite the vehicle’s ongoing symptoms. Inadequate Responses from Dealership and Corporate: When I inquired at Greenway Kia North, I was informed that the recall would not be honored because "no goodwill was offered." This explanation is vague and unsatisfactory, especially given the seriousness of the issue and the safety implications of the recall. Safety Incident Due to Recall Issue: On [XXX], my vehicle stalled in the middle of the busy intersection. The car had to be towed to a trusted mechanic and later towed again to Greenway Kia when I learned of the recall which is not even listed on the car's official report. This dangerous incident underscores of the unresolved recall issue and the risk it poses to my safety and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

My wife was driving the 2016 KIA Soul EV and the car just shut itself off in the middle of the intersection. She was able to turn the car off and turn it back on, but nearly caused an accident. A few months later it did it again. After getting a new software update, I told KIA About the vehicle shutting down, and they told me that if it happens again that we will need to bring it it. So we brought it in. We believe we were able to narrow down the cause to be related to regenerative breaking on a full battery. On Newer EV models, when the battery is fully recharged, regenerative breaking is disabled to prevent overcharging the battery, I dont know what they do to these kias. When we brought it in they said it needed a new battery, but I am not sure if they are going to fix the vehicle shutdown issue. I think that the BMS may be shutting the car down to prevent the vehicle from overcharging the battery when we are going down hills. I've got tired of KIA and their lies. I read information about a battery recall, and they wouldn't recall the battery and replace it with the e400 battery. They said the battery was fine. They lied to me and my wife. The battery was proven recently to be defective and they were hoping the vehicle would make it past its warranty date so they wouldn't have to replace it. We took the vehicle to KIA to replace the battery, and a couple of weeks later they were able to put a battery in it, then driving it home I was bombarded with warnings, and the vehicle power was reduced by 50%, I was afraid something would happen. The vehicle also would not charge. KIA Techs came to our house and drove it back to the dealership, and it's been there ever since. They say the vehicle needs a new BMS. I think this issue with the vehicle shutting down like this is highly dangerous and needs to be reported. It even happened once when I was in the vehicle at the middle of an intersection, which could have caused an accident! (29k miles)

Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it

I purchased this 2016 Kia Soul from a dealership in April, 2024. On [XXX], I was driving on a residential street when I heard an explosion. Smoke poured from the back of the car and from under the hood. I tried to stop, but the brakes failed. I put the car in park, but it would not stop. I finally put the emergency brake on and it stopped. By this time, the car was basically a fireball. I had to get out by stepping through fire. I inhaled smoke from the burning and melting elements of the vehicle. The fire department arrived quickly, but it took 10-15 minutes to put the fire out. I have since learned that Kia knew of the problem and there was a class action suit against them, which it is too late for me to file a claim on. As [XXX] , I am very concerned about the situation. My insurance payout won't be enough to replace the car and I am unable to secure a loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

i have a 2016 Kia Soul EV+. The Hghi Voltage Battery Pack Assembly is malfunctioning and it only charges to 30 percent or a 30-mile range. It should charge to a 90-mile range. While driving, it suddenly drops from a 25-mile range to an 18- mile range, I sometimes smell an electrical burning smell. When the battery gets down to an 18-mile range. it suddenly starts to drop dramatically. The car goes into a turtle mode and cannot even reach 20 miles per hour. KIA has issued an IMPORTANT SAFETY RECALL INTERIM NOTICE for this problem, and I contacted a KIA dealership to resolve the issue. According to the notice, KIA is supposed to replace the defective battery. I have put in three service requests, but I have not heard back from kIA after the initial contacts. I cannot drive this vehicle like this, and I am making payments on it. I am requesting assistance with this problem.