2016 Kia Soul

I LEASED A 2016 KIA SOUL ! FOR MY DAUGHTER. AT THE END OF THE LEASE (AUGUST 2018), I PAID PURCHASED THE VEHICLE FROM THE KIA. 31 MAY 2019 WHILE DRIVING HER CAR THE ENGINE SEIZED IN THE MIDDLE OF THE ROAD. IT WAS TOWED TO DUTCH MILLER KIA OF CHARLOTTE. THE CAR HAD 51,188 MILES. AFTER A WEEK THE DEALER TOLD US THE CAR WASN'T GOING TO BE COVERED UNDER WARRANTY. I THEN FILED A COMPLAINT WITH KIA CUSTOMER RELATIONS WHO REVIEWED THE CASE AND DID NOTHING TO HELP. I SPOKE WITH THE SERVICE MANAGER, BRANT BLACKWELDER WHO AGREED TO SPEAK WITH THE DISTRICT SERVICE MANAGER TO SEE IF THERE WAS ANYTHING THAT COULD BE DONE. ON 26 JUNE, THEY STATED THEY WOULD EXTEND A "GOOD FAITH" OFFER OF REPLACING THE ENGINE, BUT I WOULD BE RESPONSIBLE FOR THE LABOR ($1,700 ESTIMATED). DURING THE 3 MONTHS IT TOOK TO REBUILD THE ENGINE, I WAS FORCED TO PAY FOR ALTERNATE TRANSPORTATION AND PAID $1,517.47 IN RENTAL CAR AND LYFT FEES. THE CAR HAS HAD REGULAR OIL CHANGES AS DIRECTED BY THE MAINTENANCE MINDER. THE LAST OIL CHANGE WAS IN JANUARY WHEN THE VEHICLE HAD 44,586 MILES (6,6602 MILES AGO). THERE WERE NO INDICATIONS THE ENGINE WAS LOW ON OIL: THE MAINTENANCE MINDER, CHECK ENGINE LIGHT, NOR THE LOW OIL LIGHT EVER CAME ON. DURING MY CONVERSATION WITH THE SERVICE MANAGER ON 25 JUNE, HE ADMITTED THAT KIA ENGINES HAVE A PROBLEM WITH BURNING EXCESSIVE AMOUNTS OF OIL EVEN AFTER AS LITTLE AS 2,000 MILES FROM AN OIL CHANGE. AT NO TIME DID KIA DISCLOSE THIS ISSUE OF ENGINES BURNING OIL TO ME OR OTHER OWNERS. WHILE THIS CAR HAS THE 2.0-LITER ENGINE THAT ISN'T CURRENTLY UNDER RECALL, I BELIEVE THIS IS A SIMILAR CASE TO THE 379,000 KIA 1.6-LITER ENGINES THAT HAVE BEEN PREVIOUSLY RECALLED. KIA IS SIMPLY PASSING THE BLAME ON TO CUSTOMERS FOR A KNOWN ISSUE WITH THEIR FAULTY ENGINES. THIS ISSUE IS SIMILAR TO THE 1.6L ENGINES NEEDS TO BE RECALLED.

MY CAR IS USING EXCESSIVE OIL. THERE IS NO EVIDENCE OF LEAKING EXTERNALLY (ON THE GROUND) OR IN THE ENGINE COMPARTMENT. I GO THROUGH ABOUT 4 QUARTS PER MONTH / 2500 MILES. THE OIL LIGHT HAS NEVER COME ON, EVEN WHEN I HAVE FORGOTTEN TO CHECK AND THE OIL DIPSTICK IS COMPLETELY DRY. THIS COULD BE A HUGE SAFETY ISSUE IF THE ENGINE LOCKS UP AND THROWS A ROD IN THE MIDDLE OF NOWHERE.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED ONE QUART OF OIL FOR EVERY 2,500 MILES DRIVEN. THE VEHICLE WAS TAKEN TO KIA OF DAYTON LOCATED AT 8560 TROY PIKE, HUBER HEIGHTS, OH 45424, (877) 862-6928, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NEXT TAKEN TO MATT CASTRUCCI KIA LOCATED AT 3013 MALL PARK DR, DAYTON, OH 45459, (855) 250-8987, AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WHILE APPROACHING A TRAFFIC LIGHT, THE VEHICLE HESITATED AND SHUDDERED WITHOUT WARNING. THE CONTACT PULLED OVER AND WAITING FOR APPROXIMATELY 10 MINUTES BEFORE CONTINUING ON TO HER DESTINATION. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS OIL ON THE SPARK PLUGS, THERE WAS LOW COMPRESSION ON 3 CYLINDERS, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.*DT*JB

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RIMROCK KIA LOCATED AT 4040 KING AVE W, BILLINGS, MT 59106, (866) 979-1682, WHERE THE CONTACT WAS INFORMED THAT THE ECU SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED HOWEVER, THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE HIS WIFE WAS IN A PARKING LOT WITH THE VEHICLE IDLING, THE VEHICLE STALLED WITHOUT WARNING. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE BATTERY AND STARTER FUNCTIONED AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.

2016 KIA ENGINE DIED WHILE ON CRUISE CONTROL ON THE HIGHWAY AT 70 MPH. PRIOR TO THE STRAIGHT AWAY THE ROUTE WAS A WINDING ROAD WITH WATER ON ONE SIDE AND A MOUNTAIN WALL ON THE OTHER. HAD THIS HAPPENED PRIOR TO THE STRAIGHT AWAY PEOPLE COULD HAVE BEEN KILLED. KIA NEEDS TO BE COMPELLED TO FIX THEIR PRODUCT BEFORE IT HURTS SOME INNOCENT PERSON (S). *TR

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT AT START-UP THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO RODEO KIA LOCATED AT 10685 PAPAGO FWY, AVONDALE, AZ 85323, (623) 298-1200) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.