2016 Kia Soul

The check engine light is indicating catalytic converter issues. I took it to the mechanic and he is describing the exact problem as found in recall 19V120000. He measured 900-degree exhaust gas temperatures on one side and 500 degrees on the other. The catalytic converter has subsequently been damaged. The Kia dealership is telling me that there is no open recall under the VIN number for my vehicle yet my vehicle is having all the problems as indicated in the aforementioned recall. I'm afraid that this car will catch on fire. What are my options if the dealership refuses to repair this problem as a recall item although my vin number is not listed?

Catalytic converter failed, sending pieces into engine, causing engine to catch fire. Melted some major components while driving. Same thing as last MAJOR recall in which Kia Replaced my engine. so, this was a BRAND new 1 1/2 year old engine. This vehicle is currently at Keifer Kia in Eugene, OR awaiting Kia National to do their fire investigation.

Right around kia announced catalytic converter recall issues with 2016 kia souls my car stopped running it was brought to a kia dealership where the muffler intake manifold was replaced for $3,000 and told it wasn't the catalytic converter despite having 90% of the listed "symptoms " of the recall.. a complaint was put in to you guys. An extended warranty Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter.was put on. A year later car Stopped again where i was told catalytic converter and even with replacing so much damage had been done most likely to engine since it was burning so much oil that it was a temporary fix. Only way i could sell it was to get it fixed though so another $2800 was spent to replace it. Yet all the issues i have with car are exactly what the recalls state. I feel the first dealership knew this and didnt want to eat the cost of labor. My car was kept there for a few days for them To diagnose and fix which ive never had happen maybe needed overnight but never for days unless a car was at a body shop. I believe the car issues and costs relate to Recall no. 19V120000 Kia's number for this recall is SC176.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 mph, there was an abnormal cracking sound detected before the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the steering gear and pinion plug needed to be replaced. The vehicle was not repaired. The contact stated that the failure was like NHTSA Campaign Number: 17V608000 (Steering). The manufacturer was notified of the failure but declined to offer any repair assistance. The failure mileage was 70,055.

The engine light is starting to appear more frequently this started about two years ago and every few months would appear and the oil would be a little low and more recently after oil changes... I had brought the car in late last year to check on the recall of the engine & mentioned concern... I was told everything was fine and this problem started occurring while before I reached 100,000 miles... I've been waiting over two weeks for an appointment and have one scheduled for July 14 which I made over two weeks ago when the problem occurred once again and I had my mother in the car 90 year old... I've been told by the Kia dealership that everything was good however it appears that this is put me in a situation that could be extremely dangerous if all the oil burns off or there are other issues similar to the below ...Optima Hybrid, 2012 Sportage, 2012–2013 Sorento, and 2012–2013 Forte and Forte Koup with the 2.4-liter Theta II engine; and the 2014–2015 Forte, Forte Koup, and Soul with the 2.0-liter Nu engine. Kia will notify owners starting on January 27, 2021. Dealers will inspect the engine compartments of affected vehicles, make repairs, and potentially replace engines. Kia also intends to carry out a software update to add a Knock Sensor Detection System as soon as possible, and the NHTSA report states that Kia will provide 15-year/150,000-mile warranty coverage for engine repairs needed "due to connecting-rod bearing damage." Kia will also reimburse owners for any repair expenses already incurred related to the problem, NHTSA's report says...Just to recap we can't get an appointment till the 14th they're trying to squeeze me in earlier I'll know next Tuesday however I have just paid off my Kia after five years and was hoping to enjoy many more years... I'm very disappointed that the safety of the car and the drivers and the owners are not of the upmost importance Something should be done immediately for their loyal customers... Call [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT

The contact owns a 2016 Kia Soul. The contact stated that while turning on the vehicle as well as while driving, an oil odor was detected, a knocking sound was heard, and the vehicle was consuming excessive amounts of engine oil. The check engine light was illuminated. The vehicle was taken to an independent mechanic who performed an oil change and stated that the catalytic converter was faulty. The vehicle was then taken to the dealer and the dealer performed a recall for the Engine Control Unit (ECU) software update however, the failure recurred. The vehicle was taken back to the dealer. The contact stated that smoke was seen coming from under the hood while driving. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic and since the recall repair was not performed in 2018, the dealer was not responsible for the engine replacement under NHTSA Campaign Number: 19V120000 (Engine) for which the Vin was included. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer. The failure mileage was 146,630.

Bought used Nov2020. June 2021 took for a long road trip. Daily car use is less than 10 miles a day. So a long road trip should be fine. Got regularly scheduled oil change 1 month before trip, according to them no major problems with vehicle to take long drive. Drove over 1200 miles in a weekend, oil light came on, the check engine light immediately after. Stopped at gas station to put oil in allow to cool. Not over heating but wanted to allow to cool. Turned on car, check engine light and oil light still on. Then it went pop and I was stranded. It wouldn’t start.

The contact owns a 2016 Kia Soul. The contact stated while driving 35 mph, there was an abnormal knocking sound coming from the vehicle. The vehicle shuddered and loss motive power. The contact restarted the vehicle and continued driving to the residence. An unknown warning light was illuminated when the vehicle was restarted. The contact had the vehicle towed to the local dealer to be diagnosed. The contact was informed that the engine rod had fractured and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage 59,600.

In 2020 Kia Motors America sent letters about a Product Improvement Campaign. This 'campaign" was intended to update software for a Knock Sensor System (KSDS) that detects vibrations indicating the onset of excessive connecting rod bearing wear in the engine. Per letter "The KSDS is designed to alert the vehicle driver AT AN EARLY stage of bearing wear BEFORE the occurrence of severe engine damage including engine failure". I never received this letter. I never knew that there was a severe issue with my car, my check engine lights never came on. I took my car in to Car Pros Kia in Huntington Beach a couple months ago for a transmission fluid change and they never told me anything was wrong or that this Product Improvement Campaign was available. On 6/1/2021 my car died out of nowhere. I took the car to KIA where they filed a claim for a new engine per the product improvement campaign but it was denied. Dan Boyer, supervisor from Kia Motors America Claims Department told me the deadline was 4/16/21. This date isn't on any letter they sent. After searching, I realized that these letters are available for the public to view. I realized that one letter from 3/21/2020 states in bold underlined format "We would, however, like to assure you that there is no immediate need to have this software update performed". Clearly this is incorrect information, getting this software update is CRUCIAL-your engine WILL be damaged if the rod bearings are damaged as mine was. Kia Motors expected me to bring my car, despite I never received a letter, I had no idea there was product improvement campaign surrounding this issue, and expected people to bring their car in for it in the middle of a pandemic. Now I can't go to work, my livelihood is at stake, and they want me to pay $6,000 out of pocket + any other fee associated without taking any responsibility on the matter. I'm seeking assistance in making things right, I'm looking for compensation, and awareness about this corporation.