2016 Kia Soul

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH on the Interstate, the vehicle stalled. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle; however, the engine was making an abnormal knocking sound. The contact was able to drive to a nearby gas station where she parked the vehicle. The contact opened the hood of the vehicle and verified that there was engine oil in the vehicle. The contact added oil to the vehicle however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine would shudder and lose power while idling, without warning. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The dealer informed her that bad gasoline might have caused the issue; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.

Motor stalled while I was driving, steering wheel locked taking me to a ditch. No warning on the dashboard, no lights on. It only has 100k on it. My only car to get me where I need to be and I still owe money on it. I called Kia, they said they can’t do anything unless I take it there and paid their fees. That would mean pay a second toe truck, plus their diagnosis and then labor. The guy I talked to said I’m looking on about 12k to fix my car! I’m a single mom. It’s hard as it is now I have no car. Struggling to find my way to work so I don’t loose my job!

Engine stalled on numerous occasions causing no acceleration. Last incident occurred on highway at night resulting in a dangerous situation. Several months ago took car to service center that informed us of the oil consumption problem that Kia and Hyundai have been experiencing and to check the oil often. We have been doing this, but the oil light did not come on and no warning before having the most recent incident. We are very disappointed to know that this has been an issue with these makes for some time, yet there has been no recall to address this matter. We currently have one Kia and two Hyundais in our family.

What component or system failed or malfunctioned, and is it available for inspection upon request? Cadalic converter we clogged due to carbon emissions. Oil is low and light flashes when below 15 mph even though the oil was changed at a Kia dealership less than 3 weeks ago. Oil leak is visible on engine. The car will also shake and jerk when driving. It would be available depending on the day. How was your safety or the safety of others put at risk? My wife and kids have been stuck on the road twice now due to this issue during heave traffic. The car started shaking and my wife had trouble controlling the car. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership said the issue was with the gdi (gasoline direct engine), that it was clogged due to heavy carbon emissions and needed to be cleaned. We paid for the cleaning and sill have the problem. They also stated they have seen this issue before. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes the dealership has looked at the car. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The oil light will flash on and off. So the engine like will come on at times.

My car started losing power without warning and I had to quickly move out of traffic before it shut down completely, at which point the oil and check engine lights came on. This put me in danger having my car stop suddenly on a highway. Kia states that the motor failed because of a recall and denied my claim because the recall was never repaired. However, I never received notice of recall nor is there record of such in NHTSA. This is a huge negligence in Kia’s part regardless of it was incorrectly fixed prior to my purchasing the vehicle as certified used from a Kia dealership or if it was incorrectly marked as done so I was never notified. Kia should be responsible for their faulty engine because I was never notified and no recalls came up when I searched my VIN number.

Had the car no more than 2 months. I’ve been forced to get multiple oil changes since. Today, while Driving on the interstate, the oil light comes on and then the engine light comes on. Car drops speed and locks. Cars and trucks barreling behind me. Definitely said my prayers. A Good Samaritan who also was a former Kia owner said this happens to kia owners all the time and it has a lawsuit against the company. Shaken, I Called the lot that sold. They said there’s been recalls and I’ll have to take it to the dealership to see if they’ll fix the recall. Called kia after getting home safe. Kia says I’ll have to bring it in to “see if it’s under the recall”. Now I’m with Post Traumatic Stress Disorder and without the new car I just purchased.

The contact owns a 2016 Kia Soul. The contact stated while driving 40 MPH, the accelerator pedal was depressed but the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The contact stated that after driving for an extended period, the vehicle accelerated to 60 MPH but would not exceed 60 MPH. The dealer was notified of the failure and informed the contact that the vehicle needed to be diagnosed to determine if the vehicle could be repaired under an unknown recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.