2016 Kia Soul

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.

The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 70 MPH, the engine seized without warning. The vehicle was towed to the local dealer where it was diagnosed that the rod bearing had failed. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance due to the vehicle not meeting the Warranty Extension requirements. The failure mileage was approximately 100,000.

2/17/23 Car was disabled on highway lost speed in the middle of traffic and could not go over 20MPH at dealership- it was confirmed that catalytic convertor went out. 2/23/23 Car CC was replaced picked it up and noticed weird sound from engine 2/24/23 Car returned to dealership 3/3/23 Dealership stated the engine was bad 3/13/23 We were informed that KIA would not cover the repairs and we had to pay $5700 4/3/23 Dealership called and said car was ready to be picked up Car has 78,000 miles on it and has been well maintained - we have all of the service records We understand there is a class action lawsuit where high exhaust gas temperatures may damage the catalytic convertor, resulting in abnormal engine combustion damaging the engine. We have been told that our engine did not qualify under the VIN number that we had. KIA has had known engine problems for over 12 years and we feel that the CC damaged the engine and this is what caused the failure. There were no warning signs, no smoke out of the exhaust etc We just keep getting the run around saying that our VIN was not part of the recall even though our engine had only 78,000 miles and it was very well maintained. Please let us know if we can get any help in paying for this huge expense

Horne Kia in Gilbert Arizona tore down our engine and found it damaged beyond repair. We were told by the aforementioned dealership that the engine would need to be replaced. Kia has given our engine a 15 year / 150,000 mile warranty due to this nation wide Kia / Hyundai engine defect situation. Our vehicle has around 79,000 miles and is a 2016 model. Still Kia refuses to replace the engine. The safety problem that comes into play is that Kia is telling us to continue driving our vehicle until the engine completely freezes up. Kia is sending ours and many others vehicles back out on the road in this condition. These vehicles can break down at any time and create a possible incident that could be detrimental to the safety of the driver and others in the area.

I purchased my 2016 Kia Soul 11/25/22 and on 12/15/22 my check engine light came on getting off freeway. While driving the accelerator wasn’t catching speed could’ve go pass 20mph making loud noises like transmission was slipping. The dealer towed my car from my Job. Dealership gave me an tuneup oil change and replaced engine coils. 2/7/23 check engine light came again and my car couldn’t do 15mph again and service department stated a need a new engine and it’s covered under warranty but every Kia dealership states they can’t Maintence my car until months advance and they can’t give me a loaner if they can replace the engine so I been missing work due to my Kia running bad and I only had it since 11/22.

The contact owns a 2016 Kia Soul. The contact stated that while driving 45 MPH, the oil and check engine warning lights illuminated. The contact stated that he pulled over and checked the oil level and there was no oil in the engine. The vehicle was taken to the dealer where the contact was informed that the engine needed to be replaced after an oil consumption test was completed. The engine was not replaced as the dealer stated that it was not covered under the drivetrain warranty. The contact stated that the warranty was for 20 years or 200,000 miles as it covered the engine, transmission, transaxle, and other parts related to the drivetrain. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.