2016 Kia Soul

The contact owns a 2016 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle began to shake, after which the vehicle lost motive power and was unable to accelerate above 30 MPH. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 120,000.

I was driving in Los Angeles going home from my new job. My car (100K mi) started making noises and seeming to lose power. No dash warning lights, have done ALL regular maintenance and ALL recalls including knock sensor. Was barely able to make it to the shop that changed the oil recently and there was no oil! Towed it to the dealership and they filled up the oil and said I needed a sealed oil test and drive it for 1000 miles. So while doing that, my car was stolen (2nd attempt this year...this time successful). Got car back and took to same dealer for repair. They had it for 50 days to fix ignition and window. Guess they never checked the oil test. Said car go-to-go and repaired. Took it back after the repair to finish test and they told me "No oil, engine ruined...piston rings. Needs new engine for $10k" (my car worth only $5k) They never tested for warranty qualification. Added oil and drove away from that dealer. Contacted K** Consumer Svc and got a case #. Soon car heated up and shaking-got stranded and towed again. Towed it to second/different dealer and they told me to pay $3k for spark plugs and no problem with engine. Car there a week and K** Consumer Svc could never get a response from this dealer. This dealer said I could drive it off the lot. NO OIL LIGHT ever came on. No dealer wants to fix it. No one cares that I have been stranded! Jeopardizing my new job. What a disaster! No one wants to help fix this. No one should be alone and stranded on a roadside! in L.A?!!

2016 Kia Soul (50300 miles):The day after service at dealer car emitted smoke from tailpipe, which it had not at any time before. They diagnosed with borescope as cylinder scoring and needed engine replacement. I bought it used so 5 year warranty was expired. I contacted Kia America, who had spoken to dealer, and was told warranty was expired. I towed it back home. I could drive it but emits lots of smoke and will seize at some point and cause a safety hazard to me and others which Kia seems fine with. For now it safely parked unless it spontaneously catches fire as other Kia's have done. It has the NU 2.0 engine which, as you are aware, has a history of disastrous issues and lawsuits regarding the combustion chamber, including rod bearings, piston rings and excessive oil consumption. These problems can cause death and injury through fires and stalled engines. They should not be allowed to specify individual parts for recall, when any defective part in the combustion chamber can cause total engine failure. A safe engine, when maintained at a dealer should not need replacement after 7 years and 50000 miles. These problems come to light after several years and had I known about them I never would have bought a Kia. I thought their 10yr warranty was because they believed in their quality not because they knew customers were going to need it. I have now seen the complaints and TSBs that have been issued regarding this engine and Kia has not chosen to do the right thing without being forced, probably because it would put them out of business. I believe that even a replacement engine would be susceptible to the same problems. How can I sell a car to someone knowing that it could result in their death or injury? It is time to hold them accountable regardless of the effect on their business. New logos and marketing have not improved their quality or safety. They have, however, made them more popular. Which means there are many more dangerous vehicles on the road.

INCIDENT: [XXX] Driving from [XXX] to [XXX] Notice a slight gasoline smell in the car. I figured it was traffic smog. [XXX] I noticed the inside of the car still smelled of gasoline. Looked up on Google to see if this was an underlying issue. My quick search led me to believe that it was severe. Firestone Complete Auto Care [XXX]: After a quick lookup on Google, I called my local Firestone via Bluetooth to see if they had an opening today. When I talked to a worker describing my concerns, they told me there were no openings that day and that tomorrow ([XXX]) they were available. I booked an appt for [XXX] at 10 a.m. When I finished talking to FireStone, I was driving through [XXX] . Driving through [XXX] to get back home ([XXX]): I stopped at a light that intersects between [XXX] and [XXX]. I noticed that the hood had smoke coming out and saw flames. I quickly grabbed my important belongings and tried to direct traffic behind me to go around me. I called 911, gave my location, and described the incident, and then they called the fire department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I went in to Kia Dealership in early 2023 because my Catalytic Converter was popping up on the OBD computer. I saw that it was under recall. So i scheduled a recall appointment with a Kia Dealership near me. Now months later, the CAT is popping up on OBD computer again. I scheduled another appointment with kia but they told me that they wanted to charge me $109 to look at me car and also that since all Recalls have been completed that they wont change my cat under recall. So I have no idea what they actually did to my car but they never replaced the catalytic converter that was under recall. and now i may be stuck having to pay for this issue my self

Kia didn't thoroughly inspect my car in response to recall 19V101which would have caught a damaged catalytic converter. Kia updated the code in 2019 but did not replace my catalytic converter and is now unwilling to honor the recall repair necessary. My catalytic converter is now damaged with the same symptoms identified in the recall. Kia is insisting that I cover the costs associated with the repair.

Engine stalling/losing acceleration. Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. The engine stalls and loses acceleration spontaneously during driving. This will lead to a failing O2 sensor, not sure which comes first. My car would lose power on the freeway and making Left hand turns leading to near crashes. The problem has been confirmed by a repair shop. No warning lamps were triggered not sure if this is also part of the problem, it does not trigger a warning light.