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2016 Kia Soul

Owner reports · Recalls · Investigations

More warning signs than most Soul years

Owner complaints for the 2016 Kia Soul are substantially higher than the model-year median of 225.

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When problems were reported

Mileage at the reported incident

362 reports with mileage · 448 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 555 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 105 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 83 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

28 crash reports35 fire reports17 injury reports

Air Bags complaints

17 reports
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32,000 miles · Dec 23, 2019
Air BagsCrashInjury

DRIVING TO WORK ON FREEWAY GOING ABOUT 15-20MPH WHEN ALL OF A SUDDEN I WAS BLIND-SIDED BY A CHEVY SILVERADO TRUCK GOING 50-60MPH. THE INITIAL IMPACT WAS MY REAR PASSENGER SIDE DOOR. ABSOLUTELY NO AIRBAG WENT OFF ON THAT SIDE. THE IMPACT KNOCKED ME ACROSS TWO LANES OF THE FREEWAYS ONCOMING TRAFFIC WHERE I WAS HIT AGAIN ON DRIVER'…

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DRIVING TO WORK ON FREEWAY GOING ABOUT 15-20MPH WHEN ALL OF A SUDDEN I WAS BLIND-SIDED BY A CHEVY SILVERADO TRUCK GOING 50-60MPH. THE INITIAL IMPACT WAS MY REAR PASSENGER SIDE DOOR. ABSOLUTELY NO AIRBAG WENT OFF ON THAT SIDE. THE IMPACT KNOCKED ME ACROSS TWO LANES OF THE FREEWAYS ONCOMING TRAFFIC WHERE I WAS HIT AGAIN ON DRIVER'S SIDE. THE STEERING WHEEL BAG WENT OFF AFTER THE 2ND IMPACT. THE DRIVER'S SIDE CURTAIN AIRBAGS DID NOT GO OFF. IS THIS THE CAR YOU HAVE A 5-STAR CRASH RATINGS? MY CAR WAS TOTALED. I INCURRED A SEVERE CONCUSSION AND MULTIPLE FRACTURES THAT REQUIRES SURGERY.

NHTSA ODI #11290796

27,000 miles · Jun 18, 2019
Air BagsCrash

DAUGHTER WAS IN AN ACCIDENT ON A HIGHWAY DRIVING AT APPROXIMATELY 60 MPH IN HER 2016 KIA SOUL WHEN SHE REAR ENDED A SUBURBAN AFTER IT WAS CUT OFF BY ANOTHER VEHICLE. THE FRONT END DAMAGE WAS EXTENSIVE AND HER CAR WAS TOTALED AND SHOCKINGLY, THE AIR BAGS DID NOT DEPLOY.

NHTSA ODI #11221007

60,000 miles · May 8, 2019
Air BagsCrashInjury

TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE SKID AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CAU…

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TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE SKID AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ODI #11206184

Mileage unknown · Mar 15, 2019
Air BagsCrashInjury

MY WIFE HIT A CAR (T BONED) THE FRONT OF THE CAR WAS TOTALED. THE AIRBAGS DID NOT DIPLOID. SHE WENT IN THE HOSPITAL. THE S BELT WENT IN HER CHEST AND SHE HAS NECK AND BACK PAIN. I REPORTED IT TO THE KIA DEALER AND NEVER GOT AN ANSWER.

NHTSA ODI #11187165

30,000 miles · Jan 8, 2019
Air BagsElectronic Stability Control (esc)Unknown Or OtherCrash

I WAS IN A CAR ACCIDENT A FEW MONTHS AGO THAT INVOLVED ME LEAVING THE ROAD AND THAT I WAS COMPLETELY AIRBORNE LANDING ON THE OTHER SIDE OF THE EMBANKMENT MY AIR BAGS DID NOT DEPLOY UNDER THE FORCE OF MY CAR GOING AIRBORNE AND LANDING SO HARD THAT MY UNDERSIDE OF MY CAR WAS TORN UP NEEDING ALMOST 6,000 DOLLARS IN REPAIRS. INCLUDI…

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I WAS IN A CAR ACCIDENT A FEW MONTHS AGO THAT INVOLVED ME LEAVING THE ROAD AND THAT I WAS COMPLETELY AIRBORNE LANDING ON THE OTHER SIDE OF THE EMBANKMENT MY AIR BAGS DID NOT DEPLOY UNDER THE FORCE OF MY CAR GOING AIRBORNE AND LANDING SO HARD THAT MY UNDERSIDE OF MY CAR WAS TORN UP NEEDING ALMOST 6,000 DOLLARS IN REPAIRS. INCLUDING BREAKING MY OIL FILTER OFF OF THE CAR. I WAS TOLD THAT MY AIRBAGS SHOULD HAVE COMPLETELY DEPLOYED. BUT THEY DID NOT. I REALLY AM SCARED THAT IF I WAS IN ANOTHER ACCIDENT THEY WILL NOT DEPLOY WHEN NEEDED TO SAVE MY OR MY FAMILIES LIFE.

NHTSA ODI #11165917

30,000 miles · Dec 2, 2018
Air BagsCrash

ON HIGHWAY IN RAINY CONDITIONS HYDROPLANED IN TO CONCRETE BARRIER WALL AT ABOUT 70 MPH FIRST IMPACT ON DRIVERS FRONT CORNER NEAR HEADLIGHT. AIRBAGS NEVER DEPLOYED.

NHTSA ODI #11155517

2,200 miles · Feb 27, 2017
Air BagsStructureCrashInjury

ON 2/18/17 MY DAUGHTER WAS INVOLVED IN A FRONT END COLLISION IN OUR 2016 KIA SOUL. SHE STRUCK A STOPPED TOYOTA CAROLLA AT OVER 45MPH ON SOUTHBOUND I-5 IN SEATTLE WA. THIS WAS A DIRECT FRONT END COLLISION AND THE AIRBAGS IN THE KIA SOUL DID NOT DEPLOY EVEN THOUGH THE METAL BUMPER BAR WAS COMPLETELY BENT IN A "V" SHAPE BACK BEYO…

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ON 2/18/17 MY DAUGHTER WAS INVOLVED IN A FRONT END COLLISION IN OUR 2016 KIA SOUL. SHE STRUCK A STOPPED TOYOTA CAROLLA AT OVER 45MPH ON SOUTHBOUND I-5 IN SEATTLE WA. THIS WAS A DIRECT FRONT END COLLISION AND THE AIRBAGS IN THE KIA SOUL DID NOT DEPLOY EVEN THOUGH THE METAL BUMPER BAR WAS COMPLETELY BENT IN A "V" SHAPE BACK BEYOND THE RADIATOR. KIA USA FIRST CLAIMED THAT THIS WAS DUE TO UNDER RIDING. SENT THEM DAYTIME PHOTOS FROM THE NEXT DAY WHEN WE VISITED THE CAR TO REMOVE PERSONAL ITEMS AND THEY CHANGED THE STORY TO "THE AIR BAG SENSORS ARE IN THE CONNECTING PILLARS SO THIS STILL WOULD NOT HAVE TRIGGERED THE AIR BAGS. KIA USA IS ACCEPTING NO FAULT AND IT TAKING NO ACTION. BASED ON MY RESEARCH, THIS COLLISION SHOULD HAVE TRIGGERED BOTH FRONT AIRBAGS AS BOTH FRONT SEATS WERE OCCUPIED BY ADULTS AT THE TIME OF THE COLLISION. MY HOPE IS YOU CAN USE THIS INFORMATION AND MY PHOTOS TO INVESTIGATE THIS SITUATION AND RESOLVE IT WITH KIA. FROM MY POINT OF VIEW WE EXPERIENCED A COMPLETE FAILURE OF ONE OF THE CARS MAIN SAFETY FEATURES, FRONT DRIVER AND PASSENGER AIRBAGS. I HAVE ADDITIONAL PHOTOS AND A VIDEO THAT I AM WILLING TO SHARE IF YOU WOULD LIKE THEM. [XXX] [XXX] [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

NHTSA ODI #10957400

Official recalls

2

19V120000 · Engine; Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor

Feb 22, 2019

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.

Consequence & remedy

Consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

Additional source detail variants (2)

Engine

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.

Consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.

Consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

17V608000 · Steering

Sep 29, 2017

Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.

Consequence & remedy

Consequence: If the pinion gear separates, steering will be lost, increasing the risk of a crash.

Remedy: Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA21003 · Engine Fires

Opened Dec 22, 2021 · Closed Feb 5, 2024

Status: closed (inferred from source dates) · Engine

On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles.  During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types.  The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement.  Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia.  The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio.  The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires.  In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines.  The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS.  It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension.  For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied.  Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates.  To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years.  In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires.  Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis.  Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023).  The agency reserves the right to take additional action if warranted by future circumstances.  To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.