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2024 Kia Sorento

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →
40Owner complaints

Model-year median: 242

2Recall campaigns

View recall details →

0Investigations

View investigation details →

How this year compares

Owner complaints by model year

Other model years Selected year
242
2021188
2022119
202340
202473
20255
2026
Compare all Sorento years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Electrical System
11Structure
7Unknown Or Other
6Service Brakes
5Engine
4
All reported categories
Power Train
4Forward Collision Avoidance
3Visibility/wiper
3Air Bags
2Exterior Lighting
2Fuel/propulsion System
2Seat Belts
2Back Over Prevention
1Engine And Engine Cooling
1Seats
1Service Brakes, Hydraulic
1Steering
1Visibility
1Wheels
1

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 4 of 40 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports1 fire reports4 injury reports

Electrical System complaints

11 reports
Clear category filter
Mileage unknown · Oct 24, 2024
Electrical SystemStructureWheelsCrash

Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happen…

Read full complaint

Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year.

NHTSA ODI #11621683

Official recalls

2

25V006000 · Electrical System:body Control Module:software; Exterior Lighting:headlights; Exterior Lighting:tail Lights

Jan 13, 2025

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence & remedy

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Additional source detail variants (3)

Exterior Lighting:headlights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Exterior Lighting:tail Lights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Electrical System:body Control Module:software

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

24V287000 · Electrical System:wiring

Apr 23, 2024

Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

Consequence & remedy

Consequence: A loss of power steering assist increases the risk of a crash.

Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Kia Sorento problems

Kia Sorento transmission problems →Kia Sorento electrical problems →