2022 Kia Sorento

The contact owns a 2022 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle; however, the failure persisted. The contact called a mobile mechanic to the residence, and the mechanic diagnosed the vehicle with a defect in the transmission. The mechanic informed the contact that there was a recall on the model vehicle related to the transmission. Upon investigation, the contact discovered NHTSA Campaign Number: 22V760000 (Power Train); which was linked to the failure. The contact called several dealers in the area and was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 55,000.

Kia refuses to perform a U.S. safety recall due to my being active duty U.S. military stationed overseas. The affected vehicle is U.S.-spec and registered to a U.S. address. The recall (SC250) involves sudden loss of drive power and is a major safety defect. Kia has refused to authorize parts or repair overseas, putting me and my family at risk.

On Dec 1, 2025 we were driving down the freeway at approx 70 MPH when we heard a loud bang. At first, we thought a tire had blown but that wasn't the case. We started hearing more road and wind noise from above the shade screen. We were close to our Kia dealership so we went directly there. The sunroof glass about the driver and front passenger seats had a large hole and the glass around it was shattered. No object was found. Additionally, we didn't see any road debris kicked up before the loud bang nor we were near any overpass.

While driving down the road at night, the headlights turn off automatically, by themselves. This caused serious distress for not only myself, but also for my children in the car at the time, as we have had instances where driving around curves at dark, the lights go out, or while on the highway at night during deer season, the lights go out. We live out in the country, so city lights are not abundant. Found on multiple sites once looked up after experiencing it: "100% of the recalled vehicles experience the issue where a software error in the Body Domain Control Unit (BDC) causes the headlights and taillights to momentarily lose power while driving. Kia is now recalling nearly 74,500 Sorento vehicles, including Sorento Hybrid and Sorento Plug-in Hybrid models from the 2024-2025 model years. This issue arises from a logic flaw in the BDC, resulting in the temporary failure of the low-beam headlights and taillights, which poses a significant safety risk for drivers. Kia will provide a free software update to fix the issue" There were no warnings, warning signs, or dashboard lights, so it was very alarming.

My vehicle has an active fire-risk safety recall, but Kia states the remedy is not available yet. The recall notice explains that the wiring harness for the HVAC blower motor may be inadequate and can cause a vehicle fire. I am concerned for my safety and my family’s safety because I have small children who ride in this vehicle daily. I contacted my Kia dealership, but they will not provide a rental or alternative transportation and will not confirm whether the vehicle is safe to drive while waiting for the remedy. I am being forced to continue driving a vehicle that may catch fire, and Kia has provided no temporary safety solution. I am requesting NHTSA to review this situation because Kia is not offering any safe option for owners while the recall is unresolved. The recall involves a potential fire inside the vehicle cabin, and yet there is no inspection, workaround, or transportation assistance available. This puts consumers at risk.

Driving down the freeway and heard a loud explosion and sunroof shattered with glass falling into the car. It was very discontenting and if there were more cars on the freeway overpass at the time it could have caused an accident as I was stunned by what had happened and lowered my speed. This could have easily led to a collision Went to Kia and mechanic inspected roof and said it appeared to have blown outward and was not struck by an object. He further said it was not safe to drive as the small glass pieces could get imbedded in the frame and come loose at a later date and cause harm.

the rear backup camera brackets inside are broken, causing the camera to dangle down. There was a recall on 2022 kia sorentos for this, but my VIN number is not coming up as part of the recall when it should be. This causes me to not be able to visibly see the things in the rear when the car is in reverse. There are no warning lights, lamps or messages to notify of thus.

2022 Kia Sorento X-line SX Premier model (89435 miles) 2.5 l Turbo GDI is going into limp mode when trying to accelerate. The (A) Auto Stop indicator illuminates. Pulled car over, placed in park, turned off, restarted after waiting about a minute, no warning lights, car drives and acceleration is normal. About one year ago, car experienced the same problem, took to dealer for diagnostic troubleshooting, the battery was suspected and replaced, issue persisted, the codes indicated either low pressure or high pressure fuel pumps, the low pressure pump was replaced, after further drive testing by the dealer issue was still present, the high pressure pump was replaced and the issue was resolved. Fuel pumps were replaced under warranty. Kia dealer said that Kia engineering believes the issue is possibly heat related, I live in Phoenix, Az. Summertime temperatures exceed 100 degrees in summer some days exceeding 110 to120 degrees. A month ago September 2025, the car experienced limp mode again this time with check engine light, problem was identified with faulty low pressure fuel pumps gasket which was replaced. The limp mode has been experienced again 5 times in last month, twice today. Ambient Temperature in 80s. This is a significant problem that could lead to a possible accident if the car fails to accelerate properly. My wife is afraid to drive the car until the failure mechanism is identified and is properly repaired.

The design of the grill on this vehicle is poorly constructed and leads to safety issues. I purchased the vehicle in October 2024 and early January 2025, my husband was driving on the highway when the vehicle stopped. No lights, no warnings, just stopped providing power-while driving at a high speed on the highway. He was able to make it to the side of the road and get home that evening only to find out the radiator was punctured and needing replacement. Just 4 months later the exact same thing happened. The grill has no protection for an essential part of the vehicle. Minor road debris can completely shut down the vehicle, without warning, leading me to believe it is not intended to be on the road with its current design. The dealership has replaced the radiator both times and I’ve reached out to Kia directly. This is not an uncommon issue for this model. Many accounts of this exact same problem on social media and other public forums. Kia is aware this design flaw puts their customers at risk and are doing nothing to prevent it.