← New search

2004 Kia Sorento

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Kia Sorento do not stand out strongly from the model-year median of 242.

About this comparison →

When problems were reported

Mileage at the reported incident

187 reports with mileage · 33 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

11 crash reports12 fire reports9 injury reports

Power Train complaints

40 reports
Clear category filter
Mileage unknown · Dec 20, 2021
Power Train

Crank pully bolt snapped. Causing crank pully to fall, and critical belts to fail.

NHTSA ODI #11444487

75,000 miles · Sep 13, 2016
Power Train

CRANKSHAFT BOLT BROKE WITH APPROX 75,000 MILES. KIA ISSUED SERVICE BULLETIN AND REPLACED THE BOLT. BUT THE MOTOR WAS DESTROYED WHEN IT BROKE AND CONTINUOUSLY OVERHEATED AND WAS UNDRIVABLE. IT REQUIRED A NEW MOTOR. NOT HAVING $ TO REPLACE MOTOR & KIAS ZERO ACCOUNTABILITY. VEHICLE SAT AT A REPAIR SHOP FOR 2 YEARS & THEY FILED FOR …

Read full complaint

CRANKSHAFT BOLT BROKE WITH APPROX 75,000 MILES. KIA ISSUED SERVICE BULLETIN AND REPLACED THE BOLT. BUT THE MOTOR WAS DESTROYED WHEN IT BROKE AND CONTINUOUSLY OVERHEATED AND WAS UNDRIVABLE. IT REQUIRED A NEW MOTOR. NOT HAVING $ TO REPLACE MOTOR & KIAS ZERO ACCOUNTABILITY. VEHICLE SAT AT A REPAIR SHOP FOR 2 YEARS & THEY FILED FOR AN ABANDONED TITLE. AT THE TIME VALUED AT APPROX $7500. WASTED!!!! THANKS KIA!

NHTSA ODI #10906007

162,000 miles · Jul 29, 2016
Power TrainSuspension

RUSTED BRACKETS POSING A DANGEROUS SAFETY RISK, 2004 KIA SORENTO WITH 162,000 MILES. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH. THE FRAME REAR CROSS MEMBER ALSO RUSTED THROUGH CAUSING THE CONTROL ARMS IS DETACHED FROM THE REAR END ALSO CREATING A SAFETY HAZARD. THERE IS A DESIGN FLAW THAT ALLOWS WATER TO STAY IN…

Read full complaint

RUSTED BRACKETS POSING A DANGEROUS SAFETY RISK, 2004 KIA SORENTO WITH 162,000 MILES. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH. THE FRAME REAR CROSS MEMBER ALSO RUSTED THROUGH CAUSING THE CONTROL ARMS IS DETACHED FROM THE REAR END ALSO CREATING A SAFETY HAZARD. THERE IS A DESIGN FLAW THAT ALLOWS WATER TO STAY INSIDE THE HOLLOW CROSS MEMBER THAT CAUSED THE CORROSION. DRAIN OR WEEP HOLES IN THE CROSS MEMBER AND AN ANTI-CORROSION COATING WOULD HAVE PREVENTED THIS. WHEN THE BRACKET(S) BREAKS THE REAR AXLE IS NO LONGER HELD IN PLACE THERE ARE REPORTS ON NHTSA WHERE THESE BRACKETS HAVE ROTTED AWAY AND FAILED CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS IS A KNOWN DESIGN FLAW THAT HAS BEEN APPEARING ON THE OLDER CARS WHERE THE ENTIRE FRAME AND REAR END WOULD HAVE TO BE REPLACED. THERE WILL EVENTUALLY BE MORE OF THESE FAILURES AND THERE IS A POTENTIAL FOR FATAL ACCIDENTS FROM LOSS OF VEHICLE CONTROL. I AM AWARE THAT IN EUROPE KIA HAS BEEN REPAIRING SORENTOS.

NHTSA ODI #10891523

98,000 miles · Jul 17, 2016
Power TrainSuspension

RUSTED BRACKETS RECALLED IN EUROPE, REFUSED BY KIA TO REPLACE EVEN THO THEY WERE RUSTED UNDER WARRANTY, POSE A DANGEROUS SAFETY RISK TO UNSUSPECTING OWNERS. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH CREATING A SAFETY HAZARD. PRESENTED WITH A SMALL SQUEAK IN REAR. I ASKED KIA TO SEND PEOPLE LETTERS WARNING AND T…

Read full complaint

RUSTED BRACKETS RECALLED IN EUROPE, REFUSED BY KIA TO REPLACE EVEN THO THEY WERE RUSTED UNDER WARRANTY, POSE A DANGEROUS SAFETY RISK TO UNSUSPECTING OWNERS. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH CREATING A SAFETY HAZARD. PRESENTED WITH A SMALL SQUEAK IN REAR. I ASKED KIA TO SEND PEOPLE LETTERS WARNING AND THEY WOULD NOT ADDRESS THE REQUEST. HOW KIA IS GETTING AWAY WITH SEVERE RUST, CAUSING SAFETY HAZARDS IN ALL VEHICLES, IS BEYOND ME. I KNOW THEY ARE LESS EXPENSIVE, IS IT WORTH IT? CAN SOMEONE PLEASE ADDRESS THE ISSUE AND AT LEAST LET THE PUBLIC KNOW IT IS HAPPENING BEFORE SOMEONE GETS SEVERELY INJURED OR GOD FORBID DIES. THERE ARE THOUSANDS STILL ON THE ROAD. I PAID FOR THEIR DIAGNOSTIC WORTHLESSNESS TO MAKE SURE IT WAS DOCUMENTED.

NHTSA ODI #10885382

121,000 miles · Jul 6, 2016
EnginePower TrainSteering

I WAS DRIVING OUR 2004 KIA SORENTO WITH MY 3 YOUNG CHILDREN IN THE CAR. DRIVING DOWN A CITY STREET AT 45 MPH THE CAR BEGAN TO JERK AS ALL THE LIGHTS FLASHED ON THE DASHBOARD. I LOST ALL POWER, BUT I WAS ABLE TO CRUISE TO PARK NEXT TO A CURB, HOWEVER THE VEHICLE WOULD NOT RESTART. I HAD IT TOWED TO MY MECHANIC. THE MECHANIC FOUND…

Read full complaint

I WAS DRIVING OUR 2004 KIA SORENTO WITH MY 3 YOUNG CHILDREN IN THE CAR. DRIVING DOWN A CITY STREET AT 45 MPH THE CAR BEGAN TO JERK AS ALL THE LIGHTS FLASHED ON THE DASHBOARD. I LOST ALL POWER, BUT I WAS ABLE TO CRUISE TO PARK NEXT TO A CURB, HOWEVER THE VEHICLE WOULD NOT RESTART. I HAD IT TOWED TO MY MECHANIC. THE MECHANIC FOUND THAT THE CRANKSHAFT SPROCKET, KEY SHAFT, DAMPER PULLEY, AND CRANK BOLT ALL WERE DAMAGED AND NEEDED TO BE REPLACED.

NHTSA ODI #10883147

83,904 miles · Aug 25, 2015
Power TrainSuspensionUnknown Or Other

ON MONDAY, AUGUST 10TH, 2015 I WAS DRIVING MY 2004 KIA SORENTO LX AND HEARD A LOUD BANG AND THEN THE VEHICLE BEGAN TO FISHTAIL. I WAS TRAVELING AT A LOW SPEED OF AROUND 35 MPH. I IMMEDIATELY SLOWED DOWN AND MANAGED TO DRIVE THE VEHICLE TO A NEARBY GARAGE. AT THE GARAGE THE VEHICLE WAS PLACED ON THE LIFT AND IT WAS IDENTIFIED THA…

Read full complaint

ON MONDAY, AUGUST 10TH, 2015 I WAS DRIVING MY 2004 KIA SORENTO LX AND HEARD A LOUD BANG AND THEN THE VEHICLE BEGAN TO FISHTAIL. I WAS TRAVELING AT A LOW SPEED OF AROUND 35 MPH. I IMMEDIATELY SLOWED DOWN AND MANAGED TO DRIVE THE VEHICLE TO A NEARBY GARAGE. AT THE GARAGE THE VEHICLE WAS PLACED ON THE LIFT AND IT WAS IDENTIFIED THAT THE DRIVERS SIDE FRAME RAIL HAD COMPLETELY BROKEN IN HALF AND WAS SEVERELY CORRODED. THE PASSENGER SIDE WAS ALSO SEVERELY CORRODED BUT NOT BROKEN ALL THE WAY THROUGH. THE CROSS-MEMBER ABOVE THE REAR AXLE IS ALMOST COMPLETELY GONE. I NOW HAVE AN 11 YEAR OLD VEHICLE WHICH SHOULD HAVE A RETAIL VALUE OF AROUND $5K WHICH IS NOW COMPLETELY WORTHLESS. I DID SOME INTERNET RESEARCH AND FOUND I AM NOT THE ONLY ONE EXPERIENCING THIS SEVERE CORROSION PROBLEM WITH THIS YEAR AND MODEL KIA. I AM SURPRISED THERE HAVE BEEN NO SAFETY RECALLS FOR THIS PROBLEM. HAD MY INCIDENT HAPPENED AT HIGHWAY SPEEDS THE STORY MAY BE A LOT DIFFERENT.

NHTSA ODI #10759086

930,000 miles · Aug 19, 2015
EnginePower TrainUnknown Or Other

ABOUT TO GET ON HWY IN NC, RED LIGHT TURNED GREEN STARTED DRIVING NOT EVEN 10 SECONDS LATER GAS PEDAL GOES STRAIGHT TO FLOOR AND SOUNDS LIKE SOMETHING DROPS. IN THE MIDDLE OF THE ROAD CAR JUST STOPS WITH NO WARNING-RIGHT BEFORE MAJOR HWY. TRY TO CRANK THE KIA, NOTHING. AGAIN, NOTHING. PHYSICALLY PUSH THE CAR OFF ROAD WHILE OTHER…

Read full complaint

ABOUT TO GET ON HWY IN NC, RED LIGHT TURNED GREEN STARTED DRIVING NOT EVEN 10 SECONDS LATER GAS PEDAL GOES STRAIGHT TO FLOOR AND SOUNDS LIKE SOMETHING DROPS. IN THE MIDDLE OF THE ROAD CAR JUST STOPS WITH NO WARNING-RIGHT BEFORE MAJOR HWY. TRY TO CRANK THE KIA, NOTHING. AGAIN, NOTHING. PHYSICALLY PUSH THE CAR OFF ROAD WHILE OTHERS ARE SPEEDING BY-ACCIDNET WAITING TO HAPPEN THANK GOD IT DIDNT. GET IT TOWED HOME. SAT IN YARD EVER SINCE. REPLACED MULTIPLE PARTS. STILL DOES NOT RUN..

NHTSA ODI #10749734

92,400 miles · Aug 17, 2015
Electrical SystemEnginePower Train

I WAS DRIVING APPROXIMATELY 35-40 MPH AND MY CAR SUDDENLY LOST POWER WITH ALL THE DASH LIGHTS BRIEFLY COMING ON (BATTERY, OIL, ETC.). FORTUNATELY I WAS CLOSE TO A SIDE STREET AND WAS ABLE TO MAKE A HARD TURN AND COAST TO THE CURB. I WAITED A MINUTE AND WAS ABLE TO RESTART THE VEHICLE. I DROVE HOME AND THERE WAS ONE MORE INCIDENT…

Read full complaint

I WAS DRIVING APPROXIMATELY 35-40 MPH AND MY CAR SUDDENLY LOST POWER WITH ALL THE DASH LIGHTS BRIEFLY COMING ON (BATTERY, OIL, ETC.). FORTUNATELY I WAS CLOSE TO A SIDE STREET AND WAS ABLE TO MAKE A HARD TURN AND COAST TO THE CURB. I WAITED A MINUTE AND WAS ABLE TO RESTART THE VEHICLE. I DROVE HOME AND THERE WAS ONE MORE INCIDENT WHEN THE CAR STARTED TO LOSE POWER (LIGHTS DIMMED) HOWEVER I PUSHED ON THE GAS AND IT POWERED UP AGAIN. I HAVE HAD THE LIGHTS DIM AND THE CAR SEEMINGLY LOSE POWER SEVERAL TIMES. JUST PRIOR TO THIS THE CAR TYPICALLY HESITATES WHEN YOU ARE GOING FULL SPEED AND THEN THE DIMMING OCCURS. I'VE HAD MY CAR IDLE AT STOP SIGNS AND AT TRAIN CROSSINGS AND HAVE NOT EXPERIENCED ANY POWER LOSS. IT ALWAYS SEEMS TO HAPPEN WHILE DRIVING 35-40 MPH OR MORE. I'VE HAD IT HAPPEN WHILE DRIVING 60-70 MPH ON THE HIGHWAY. I HAD A DIAGNOSTIC RUN ON THE CAR AT THE DEALERSHIP WITH NO CONCERNING RESULTS. I'VE HAD A MECHANIC I TRUST CHECK THE ALTERNATOR, THE SPARK PLUGS, FLUSH THE COOLANT, PUT IN FUEL CLEANER, ETC. AND HE CANNOT LOCATE THE PROBLEM.

NHTSA ODI #10749069

159,600 miles · Mar 6, 2015
Electrical SystemPower Train

I WAS ON MY WAY TO WORK ON TUESDAY, MARCH 3, 2015. IT WAS ABOUT 7:30/7:40 A.M. I WAS DRIVING MY 2004 KIA SORENTO EX. I HAD JUST DRIVEN THROUGH ST. PETER, MN ON HWY 169 SOUTH ON MY WAY TO MANKATO AND WAS STARTING TO PICK UP MY SPEED AS THE SPEED LIMIT INCREASES AS YOU LEAVE TOWN. ALL OF A SUDDEN, WITHOUT WARNING, MY VEHICLE JUST …

Read full complaint

I WAS ON MY WAY TO WORK ON TUESDAY, MARCH 3, 2015. IT WAS ABOUT 7:30/7:40 A.M. I WAS DRIVING MY 2004 KIA SORENTO EX. I HAD JUST DRIVEN THROUGH ST. PETER, MN ON HWY 169 SOUTH ON MY WAY TO MANKATO AND WAS STARTING TO PICK UP MY SPEED AS THE SPEED LIMIT INCREASES AS YOU LEAVE TOWN. ALL OF A SUDDEN, WITHOUT WARNING, MY VEHICLE JUST SHUT DOWN. THE "DUMMY LIGHTS" ALL LIT UP. I HAD NO POWER STEERING, NO BRAKES, NO ACCELERATOR - NOTHING WAS WORKING. THANK GOODNESS THE VEHICLE, BECAUSE THERE WAS NO POWER, SLOWED TO A STOP WITHIN A SHORT PERIOD OF TIME. I WAS ABLE TO PULL OVER WITHOUT A COLLISION AND NO ONE WAS HURT. I PUT IT IN PARK AND TURNED THE KEY TO THE OFF POSITION. I TRIED TO SEE IF IT WOULD START AGAIN AND ABSOLUTELY NOTHING HAPPENED WHEN I TURNED THE KEY. I CALLED AAA AND THE SORENTO WAS TOWED TO THE NEAREST MECHANIC SHOP. WITHOUT INVESTING TOO MUCH TIME IN IT BECAUSE I DIDN'T WANT A HUGE BILL, THE MECHANIC TOLD ME THAT IT HAS ELECTRICAL POWER - HAS GOOD POWER TO THE STARTER, BUT THE ENGINE DOES NOT ROTATE. THEY COULD NOT EVEN PHYSICALLY ROTATE THE ENGINE. HE TOLD ME THAT REGARDLESS OF WHAT IT WAS, IT WOULD BE VERY EXPENSIVE TO REPAIR IT BECAUSE, AT THIS POINT, THEY HAVE NO IDEA WHAT IS WRONG WITH IT. THAT'S WHEN I GOT ON FACEBOOK AND STARTED ASKING IF ANYONE HAD ANY IDEAS OF WHAT COULD BE WRONG AND A FRIEND TOLD ME ABOUT THE KIA SORENTO ENGINE DEFECT CLASS ACTION LAWSUIT. I BELIEVE MY 2004 KIA SORENTO EX IS AFFECTED BY THIS ENGINE DEFECT. IT WAS DANGEROUS TO BE DRIVING AND I AM THANKFUL I WAS NOT ON A BUSY FREEWAY. AS THIS JUST HAPPENED 3 DAYS AGO, I DO NOT KNOW WHAT I AM GOING TO DO WITH THIS SORENTO. I WOULD LIKE TO HAVE IT FIXED, BUT CANNOT AFFORD TO DO IT. IT IS STILL SITTING IN THE PARKING LOT AT THE MECHANICS IN ST. PETER WHERE AAA TOWED IT TO. *TR

NHTSA ODI #10692430

102,000 miles · Sep 27, 2014
Power TrainService BrakesSteering

WHILE I WAS DRIVING OUT OF MY COMPLEX MY THE LIGHTS ON THE DASH CAME ON AND IT SEEMED AS IF I LOST MY BRAKES (WHICH I COST TO THE SIDE ROAD AS WELL AS NO STEERING. I HAD THE VEHICLE TOWED AND I WAS TOLD THAT THE PULLEY MOUNTING BOLT HAD BROKEN OFF INSIDE THE CRANKSHAFT. *TR

NHTSA ODI #10639488

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Kia Sorento problems