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2004 Kia Sorento

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Kia Sorento do not stand out strongly from the model-year median of 242.

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When problems were reported

Mileage at the reported incident

187 reports with mileage · 33 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

11 crash reports12 fire reports9 injury reports

Engine And Engine Cooling complaints

46 reports
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70,000 miles · Jun 30, 2011
Engine And Engine Cooling

CRANKSHAFT PULLEY BOLT - THIS IS A RECALLED PART THAT WAS REPLACED IN 2008. SNAPPED OFF WHILE DRIVING. THANKFULLY NOT ON THE FREEWAY WHEN IT HAPPENED. REPLACEMENT IS JUST AS FAULTY AS ORIGINAL. MANY MULTIPLE KIA OWNERS HAVE REPORTED THIS PROBLEM SOME HAVE HAD THIS SAME OCCURRENCE HAPPEN A THIRD TIME. OBVIOUSLY, REPLACEMENT BO…

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CRANKSHAFT PULLEY BOLT - THIS IS A RECALLED PART THAT WAS REPLACED IN 2008. SNAPPED OFF WHILE DRIVING. THANKFULLY NOT ON THE FREEWAY WHEN IT HAPPENED. REPLACEMENT IS JUST AS FAULTY AS ORIGINAL. MANY MULTIPLE KIA OWNERS HAVE REPORTED THIS PROBLEM SOME HAVE HAD THIS SAME OCCURRENCE HAPPEN A THIRD TIME. OBVIOUSLY, REPLACEMENT BOLT IS NOT WORKING EITHER AND CANNOT SURVIVE THE STRESS THAT IS NEEDED TO OPERATE SAFELY. THIS IS A COSTLY AND TIMELY REPAIR TO REPLACE A BOLT THAT SHOULD LAST MORE THAN 2 1/2 YEARS. NEEDS TO BE RECALLED AND REPLACED WITH A BETTER QUALITY BOLT. CALLED KIA AND THEY WILL NOT REPAIR, STATE OUT OF 1 1/2 YEAR WARRANTY. 1ST YEAR OF CAR OWNERSHIP, CAR STALLED WHILE TURNING LEFT WITH ONCOMING TRAFFIC APPROACHING DUE TO THREE FAULTY STARTER COILS. KIA NEEDS TO BE HELD RESPONSIBLE FOR THEIR LESS THAN RELIABLE VEHICLES. POOR QUALITY PARTS. ELECTRICAL SYSTEM ALSO FAULTY, HEADLIGHTS AND BRAKE LIGHTS CONSISTENTLY GO OUT.

NHTSA ODI #10411048

90,000 miles · Jun 8, 2011
Engine And Engine Cooling

SHORTLY AFTER I HAD SOME BELTS REPLACED ON MY 2004 KIA SORENTO, THE CRANKSHAFT BOLT BROKE (AROUND 90,000 MILES ON THE VEHICLE). I WAS TOLD THERE WAS A RECALL ON THIS PART, BUT NOT FOR MY VIN NUMBER. I HAD TO PAY OVER $700 TO GET THE PROBLEM FIXED AND MY MECHANIC HAD TO BUY THE PART FROM KIA TO FINALLY GET IT FROM CONTINUALLY B…

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SHORTLY AFTER I HAD SOME BELTS REPLACED ON MY 2004 KIA SORENTO, THE CRANKSHAFT BOLT BROKE (AROUND 90,000 MILES ON THE VEHICLE). I WAS TOLD THERE WAS A RECALL ON THIS PART, BUT NOT FOR MY VIN NUMBER. I HAD TO PAY OVER $700 TO GET THE PROBLEM FIXED AND MY MECHANIC HAD TO BUY THE PART FROM KIA TO FINALLY GET IT FROM CONTINUALLY BREAKING. NOW, ALMOST TWO YEARS LATER, IT HAS HAPPENED AGAIN (AROUND 130,000 MILES). I CALLED KIA TO SEE IF THEY EXTENDED THE RECALL TO COVER MY VEHICLE, BUT THEY DID NOT AND REFUSED TO DO ANYTHING ABOUT IT. ONCE AGAIN, IT IS COMING OUT OF MY POCKET TO FIX THIS PROBLEM. OBVIOUSLY THIS IS A PROBLEM WITH VEHICLES OTHER THAN THE ONES THAT WERE ORIGINALLY COVERED UNDER THE RECALL. *TR

NHTSA ODI #10405547

76,000 miles · Apr 14, 2011
Engine And Engine Cooling

TL* THE CONTACT OWNS A 2004 KIA SORRENTO. THE CONTACT WAS TRAVELING 15 MPH WHEN THE CRANKSHAFT BOLT FRACTURED AND CAUSED DAMAGE TO THE CRANK POSITION SENSOR, TIMING BELT, DAMPER PULLEY, AND THE CRANKSHAFT SPROCKET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS A…

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TL* THE CONTACT OWNS A 2004 KIA SORRENTO. THE CONTACT WAS TRAVELING 15 MPH WHEN THE CRANKSHAFT BOLT FRACTURED AND CAUSED DAMAGE TO THE CRANK POSITION SENSOR, TIMING BELT, DAMPER PULLEY, AND THE CRANKSHAFT SPROCKET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE CRANKSHAFT WOULD NEED TO BE REPLACED. THE DEALER ALSO ADVISED REPLACING THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 76,000.

NHTSA ODI #10395932

Mileage unknown · Mar 23, 2011
Air BagsElectrical SystemEngine And Engine Cooling

I BOUGHT A 2004 KIA SORENTO IN 2006 FINISHED PAYING FOR IT IN 2010,OVER THE YEARS I HAVE HAD TO CHANGE THE LIGHTS SO MANY TIMES I CANT COUNT,I HAVE HAD TOPAINT IT TWICE,THEN THE DRIVING SHAFT BROKE,THE COMPRESSOR WAS CHANGED TWICE, THE CD PLAYER WORKS ON AND OFF THE AIR BAGS LIGHT CAME ON AND STAYED FOR MONTHS ON END THE ENGINE …

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I BOUGHT A 2004 KIA SORENTO IN 2006 FINISHED PAYING FOR IT IN 2010,OVER THE YEARS I HAVE HAD TO CHANGE THE LIGHTS SO MANY TIMES I CANT COUNT,I HAVE HAD TOPAINT IT TWICE,THEN THE DRIVING SHAFT BROKE,THE COMPRESSOR WAS CHANGED TWICE, THE CD PLAYER WORKS ON AND OFF THE AIR BAGS LIGHT CAME ON AND STAYED FOR MONTHS ON END THE ENGINE LIGHT DOES THE SAME AND MOST RECENTLY THERE IS SMOKE COMING FROM THE ENGINE, I AM HAVING TO STOP PARK AND LET IT COOL OFF BEFORE CONTINUING ON MY JOURNEY, AT THE MOMENT I GOT SCARED AND I NOW I HAVE MY VEHICLE PARKED AT HOME BECAUSE I AM SCARED TO DRIVE IT, IT IS A SHAME AND I AM VERY UPSET. IS THERE ANYONE OUT THERE WHO IS TRYING TO DO SOMETHING ABOUT THESE PROBLEMS US CONSUMERS ARE HAVING? I OWN MY VEHICLE AND HAS A CLEAN TITLE AND WOULD LIKE TO TRADE IN OR SELL BUT WITH ALL THESE PROBLEMS HOW CAN I PASS IT ON TO SOMEONE ELSE? I AM ASKING SOMEONE FROM KIA TO DO THE RESPONSIBLE THING AND GIVE US SOME ANSWERS BEFORE SOMEONE LOSES THEIR LIFE,THAT IS IF IT HASN'T HAPPENED ALREADY. DON'T LET THIS BE TOYOTA. *TR

NHTSA ODI #10392580

155,000 miles · Jan 2, 2011
Engine And Engine Cooling

I WAS DRIVING ALONG THE INTERSTATE AT APROX. 70 MPH. I HEARD A TICKING NOISE AND LOOKED AT THE DASH. NO WARNING LIGHTS. I ROLLED THE WINDOW UP, COULD NOT HEAR THE NOISE ANY LONGER AND CONTINUED DOWN THE ROAD. I ROLLED THE WINDOW BACK DOWN, THE TICKING GOT LOUDER, ALL LIGHTS ON THE DASH LIGHT UP, ENGINE STALLS, AND AS I'M MOVING …

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I WAS DRIVING ALONG THE INTERSTATE AT APROX. 70 MPH. I HEARD A TICKING NOISE AND LOOKED AT THE DASH. NO WARNING LIGHTS. I ROLLED THE WINDOW UP, COULD NOT HEAR THE NOISE ANY LONGER AND CONTINUED DOWN THE ROAD. I ROLLED THE WINDOW BACK DOWN, THE TICKING GOT LOUDER, ALL LIGHTS ON THE DASH LIGHT UP, ENGINE STALLS, AND AS I'M MOVING TO THE EMERGENCY LANE, THE TEMP. GAUGE MOVES TO THE RED. THE VEHICLE HAS 155,000 MILES ON IT SO THE WARRANTY IS UP. HOWEVER, THIS PROBLEM OCCURRED BECAUSE OF THE FLUID LEAKING OUT OF THE WATER RESERVOIR. IF KIA WAS AWARE OF THIS PROBLEM AND DID NOT ISSUE A RECALL, KNOWING THAT THIS COULD CAUSE SERIOUS ENGINE PROBLEMS, WHY ARE THEY NOT RESPONSIBLE FOR THIS MOTOR? THE REPAIRS ARE GOING TO COST MORE THAN 5000 DOLLARS AND THAT IS IF I CAN FIND A REPLACEMENT MOTOR FROM A SECONDARY DEALER. I HAVE CONSIDERED TRYING TO FIND A USED MOTOR BUT I AM NOW HEARING THAT THIS PARTICULAR MOTOR HAS HAD A PROBLEM WITH THE #6 CYLINDER WALL FAILING, AND I DO NOT WANT TO SINK THAT KIND OF MONEY INTO THIS VEHICLE WITHOUT THE ASSURANCE THAT I WILL NOT HAVE TO GO THROUGH THIS AGAIN IN 6 MONTHS. HAS ANYONE ELSE HEARD OF THIS? ARE THERE ANY CLASS ACTION SUITS AGAINST KIA? THIS SHOULD NOT BE TOLERATED. IF YOU SPEND 28,000 DOLLARS ON A VEHICLE, CHANGE THE OIL EVERY 3 TO 5 THOUSAND MILES, YOU SHOULD EXPECT MORE THAN 155,000 MILES OUT OF IT. KIA SHOULD BE HELD ACCOUNTABLE! *TR

NHTSA ODI #10373729

63,000 miles · Dec 14, 2010
Engine And Engine Cooling

I WAS DRIVING MY CHILDREN IN THE SUMMER AND MY ENGINE BEGAN SQUEALING VERY LOUDLY, THE A/C STOPPED WORKING, AND THE STEERING LOCKED UP. WE TOOK THE CAR TO GET IT FIXED AND THEY SAID THE CRANK SHAFT BOLT IN THE ENGINE HAD BROKEN COMPLETELY. THEY SAID THE ONLY THING WE COULD DO IS REPLACE THE ENTIRE ENGINE, WHICH IS $4000. WE F…

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I WAS DRIVING MY CHILDREN IN THE SUMMER AND MY ENGINE BEGAN SQUEALING VERY LOUDLY, THE A/C STOPPED WORKING, AND THE STEERING LOCKED UP. WE TOOK THE CAR TO GET IT FIXED AND THEY SAID THE CRANK SHAFT BOLT IN THE ENGINE HAD BROKEN COMPLETELY. THEY SAID THE ONLY THING WE COULD DO IS REPLACE THE ENTIRE ENGINE, WHICH IS $4000. WE FOUND SOMEONE WHO REPLACED THE BOLT, BECAUSE WE COULDN'T AFFORD A NEW ENGINE, AND NOW THE HEAT DOESN'T WORK, IT STILL SQUEALS, AND OUR RADIO COMPLETELY STOPPED WORKING AS WELL. WE HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE, AND WE ARE ONLY AT 65000 MILES. *TR

NHTSA ODI #10370671

70,000 miles · Nov 29, 2010
Engine And Engine Cooling

TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT LOST CONTROL OF THE VEHICLE AND IT SPUN OUT OF CONTROL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE CRANKSHAFT BOLT BROKE OFF IN THE ENGINE, THE PULLEYS FELL OFF AND THE TWO BELTS BROKE. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE CONTINUED. THE VEHICL…

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TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT LOST CONTROL OF THE VEHICLE AND IT SPUN OUT OF CONTROL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE CRANKSHAFT BOLT BROKE OFF IN THE ENGINE, THE PULLEYS FELL OFF AND THE TWO BELTS BROKE. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE VEHICLE HAD BEEN REPAIRED ALREADY. THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE HAD NOT BEEN REPAIRED AGAIN. THE CONTACT REFERENCED A MANUFACTURER'S RECALL FOR THE CRANK SHAFT BOLT. THE VEHICLE WAS INSPECTED AND THE DIAGNOSIS WAS A DEFECTIVE CRANKSHAFT SENSOR. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS 108,850.

NHTSA ODI #10368145

Mileage unknown · Nov 7, 2010
Engine And Engine Cooling

I BOUGHT A KIA BACK IN 2006. THE KIA WAS A 2004 SORENTO. AFTER HAVING THIS VEHICLE FOR ONE YEAR THE COOLANT STARTED LEAKING. THE DEALERSHIP STATED THAT THE COOLANT CASE WAS CRACKED. THEY FIXED IT AND WHEN I PICKED THE CAR UP I DROVE OFF AND 10 MINUTES LATER REALIZED MY CAR WAS OVERHEATING. I STOPPED AND POPPED THE HOOD AND REALI…

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I BOUGHT A KIA BACK IN 2006. THE KIA WAS A 2004 SORENTO. AFTER HAVING THIS VEHICLE FOR ONE YEAR THE COOLANT STARTED LEAKING. THE DEALERSHIP STATED THAT THE COOLANT CASE WAS CRACKED. THEY FIXED IT AND WHEN I PICKED THE CAR UP I DROVE OFF AND 10 MINUTES LATER REALIZED MY CAR WAS OVERHEATING. I STOPPED AND POPPED THE HOOD AND REALIZED THEY DIDN'T RECONNECT MY FAN BELTS. THEN IN 2007 I WAS HEARING SOME NOISE IN THE ENGINE AND THE NEXT DAY THE POWER STEERING LOCKED UP AND THE CAR WOULD BARELY MOVE. COME TO FIND OUT MY CRANK SHAFT BOLT HAD BROKEN. THE CAR WAS UNDER WARRANTY BUT THEY WOULD NOT PAY FOR IT TO BE REPLACED STATING THAT I DIDN'T CHANGE THE OIL. I ARGUED WITH THEM AND NOTHING. REMIND YOU THE QUOTE ON FIXING THIS PROBLEM THE RIGHT WAY COST CLOSE TO 9,000.00. I PAID THEM 900.00 TO REPLACE BOLT AND SHOVE IT BACK IN THERE AND HOPE THAT IT WOULD LAST. ON FRIDAY NOV OF 2010 MY HUSBAND WAS DRIVING THE CAR AND THE CRANK SHAFT BOLT FELL OUT ALMOST CAUSING AN ACCIDENT. I STILL OWE ONE YEAR ON THIS VEHICLE AND IT DOESN'T WORK. I HAVE READ SEVERAL COMPLAINTS ON THE INTERNET ABOUT THE EXACT SAME PROBLEMS THAT HAVE OCCURRED IN 2004 KIA SORENTO. I FEEL THIS IS A DEFECT IN THEIR PRODUCT AND THAT THEY SHOULD HALF TO PAY FOR ALL THESE PEOPLES PROBLEMS WITH THIS VEHICLE. THERE WAS ALSO A RECALL ON 03 AND 06 MODELS ON CRANK SHAFT BOLTS. TELL ME THERE ISN'T A CONSISTENT PROBLEM. *TR

NHTSA ODI #10364342

66,000 miles · Oct 12, 2010
Engine And Engine Cooling

TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE ENGINE COMPLETELY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CRANK BOLT WAS SHEARED AND THE ENGINE HERMETIC BALANCER COMPLETELY DETACHED FROM THE VEHICLE. THE TECHNICIAN ADVISED THAT THE FAILURE WAS VERY UNUSUAL. THE DEALER…

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TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE ENGINE COMPLETELY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CRANK BOLT WAS SHEARED AND THE ENGINE HERMETIC BALANCER COMPLETELY DETACHED FROM THE VEHICLE. THE TECHNICIAN ADVISED THAT THE FAILURE WAS VERY UNUSUAL. THE DEALER REPLACED THE CRANK BOLT AND THE OWNER WAS RESPONSIBLE FOR THE ADDITIONAL REPAIR EXPENSES. THE VEHICLE WAS REPAIRED. IN ADDITION, THERE WERE CERTAIN AREAS THE VEHICLE EXTERIOR PAINT SUSTAINED EXCESSIVE CHIPPING AFTER THE DEFECTIVE SURFACE WAS TOUCHED UP WITH PAINT. ALSO, THE ENGINE OVERHEATED AND THE TEMPERATURE GAUGE FAILED TO FUNCTION CORRECTLY, EVEN THOUGH THE THERMOSTAT WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

NHTSA ODI #10360080

60,000 miles · Sep 11, 2010
Engine And Engine Cooling

WHILE DRIVING IN THE FAST LANE ON THE INTERSTATE, MY 2004 KIA SORENTO OVERHEATED AND THE ENGINE SEIZED, WE WERE ABLE TO COAST OFF THE FREEWAY AT AN EXIT AND PULL OVER SAFELY. UPON INSPECTION, WE NOTICED THE COOLANT RESERVOIR WAS CRACKED ON THE BOTTOM, ALLOWING ALL THE COOLANT TO LEAK OUT. AFTER A LITTLE RESEARCH, I FOUND THE TSB…

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WHILE DRIVING IN THE FAST LANE ON THE INTERSTATE, MY 2004 KIA SORENTO OVERHEATED AND THE ENGINE SEIZED, WE WERE ABLE TO COAST OFF THE FREEWAY AT AN EXIT AND PULL OVER SAFELY. UPON INSPECTION, WE NOTICED THE COOLANT RESERVOIR WAS CRACKED ON THE BOTTOM, ALLOWING ALL THE COOLANT TO LEAK OUT. AFTER A LITTLE RESEARCH, I FOUND THE TSB ABOUT THIS OLD MODEL COOLANT RESERVOIR CRACKING AND A NEW MODEL WAS OUT. THIS DAMAGED TANK CAUSED MY ENGINE TO OVERHEAT, SEIZE ON THE FREEWAY AND NOW HAS BLOWN THE HEAD GASKET AND WARPED THE ALUMINUM HEADS. WHY WASN'T I TOLD THAT THESE TANKS WERE A PROBLEM, I HAD MY OIL CHANGED AT THE DEALERSHIP 3 WEEKS PRIOR AND 3 MONTHS BEFORE THAT, NOBODY SAID ANYTHING. *TR

NHTSA ODI #10354967

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Kia Sorento problems