2024 Kia Seltos

My 2024 Kia Seltos (leased, approximately 19,800 miles) received an over-the-air (OTA) software update on [07/03/2026]. The vehicle's screen prompted me to approve the update and stated it would complete with the ignition off. I approved it and exited the vehicle as instructed by Kia's on-screen directions and owner's manual. Immediately after this update, the vehicle developed an intermittent no-start condition, and the 12V battery went completely flat, accompanied by an ESC (Electronic Stability Control) warning. The vehicle had no electrical or starting problems of any kind before the update. The vehicle was disabled and could not be started without a jump start, which is a safety concern — this could strand a driver in an unsafe location or in extreme weather. The dealer (Car Pros Kia Glendale, RO #531279, dated 07/25/2026) performed a full system scan, found no DTCs, and confirmed the 12V battery failed testing. The dealer's repair order documents the customer complaint as "intermittent no start condition and battery went completely flat after the software update." The battery was replaced at my expense. The vehicle's software version after the update was NNK-02-0118 (previous resident version NNK-02-0108). Kia America has acknowledged partial responsibility by approving a 50% goodwill reimbursement. I am reporting this because a manufacturer-initiated OTA update that discharges the battery and disables the vehicle is a safety defect that may affect other vehicles.

Under extremely cold temperatures, approx 10° the main display does not work. The MPH & other vehicle information will not display. KIA service requires the vehicle to be brought to the facility while condition exists in order to troubleshoot, however once the vehicle warms up, the non functioning display begins to operate normally and the problem does not exist. Speaking with the service advisor and service manager in charge, they are aware of the problem and know of other vehicles with this display problem.

While driving in traffic, my 2024 Kia Seltos suddenly shut down without warning again. I lost propulsion while the vehicle was in motion with passengers inside, creating an immediate safety hazard. The issue appears electrical or powertrain-related. This occurred during normal operation and could result in a serious crash. My vehicle shutting down in active traffic with passengers is unacceptable, and there is no recall remedy in place to correct this hazard. I am requesting a manufacturer-level resolution under Ohio Lemon Law and the Magnuson–Moss Warranty Act.

The dashboard goes completely black and will not work when it is really cold outside. This is a dangerous problem because I cannot see my speedometer, how much gas I have in my car, or the engine temperature. I have been to the Kia dealership 3 or 4 times for this problem and have them report it to Kia. They always tell me that they cannot replicate the problem so they cannot fix it. I have video evidence of this happening and have showed it to the dealership. This has happened now for 2 winters. There have been no warning messages or anything before this happens.

When the temperature is around zero my dashboard will not come on. I have been to the dealership 5 times for this issue. It takes me an hour to get to the dealership and by the time I get there it comes on. Dealership (Ken Ganley) states they can’t find the problem if it’s on. This is total bullshit, they know they have an issue and can fix it. Bought the car brand new. I believe it’s a safety hazard when I have no speedometer, gas guage or indicator lights. This has been going on since I purchased the vehicle in July 2024.

On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.

The contact owns a 2024 Kia Seltos. The contact stated while driving 25 MPH and attempting to depress the horn there was no sound coming from the horn. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the failure began in 2023. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The contact stated that the horn was previously replaced, and the vehicle was repaired three times for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.