2017 Kia Sedona

Engine seized. Purchased car on 9-16-24. One 9-17-24 I went to Valvoline and purchased a full synthetic oil change. Within 2000 miles driven since oil change mechanic advised that there was no oil and no leaks. Valvoline assisted my mechanic in the investigation and claimed the Sedona had a oil consumption issues. Manufacturing issues. Car shut off while driving. No light illuminated prior to the shut off and even with no oil there is no check engine light or oil pressure warning.

I am writing to file a formal complaint regarding a serious issue my vehicle has been unusable since July due to a defective AC control head. I initially took my vehicle to an authorized dealership, and they informed me that the part required is on national back order. After an extensive search, they located the part at a dealership in California, but the order was canceled. I was then told that many replacement control heads are being returned as defective, leaving me without a functioning vehicle. The dealership has indicated that the back order could take anywhere from one week to three years, which is an unacceptable and indefinite delay. I am currently unable to use my vehicle because temperatures in the Phoenix metro area average between 105+ degrees during this time of year. As a mother of four small children, it is unsafe and unreasonable to transport them in such extreme heat without a working air conditioning system. The lack of resolution has placed a significant burden on my family’s daily life. I am requesting immediate attention to this matter, as the situation is now impacting our safety and well-being. The widespread issue with defective parts and lack of availability needs to be investigated and addressed promptly. Thank you for your consideration of this matter. I hope that with your involvement, a timely resolution can be reached or, at the very least, clear communication regarding the availability of the required part can be provided.

When I first bought the vehicle from the dealer ship I had a problem of it not wanting to start.That was back in March of 2023. Called. the dealer ship and they said to bring it in of course I couldn’t do that be cause it wouldn’t start and is parked in the garage. After much utubing and such we managed to get it started I live 50 miles from the dealer ship so I did not take it in but occasionally for no reason it will refuse to start it has done this to me at lease 8 times not including today and this time it just will not start. I believe it has something to do with the anti thief program which is in the car. What if it was bad weather out and I stopped some place and could not get it started. I believe I was sold a defective car. The car has only 62,000 miles on it it had only 57,000 miles on it when I bought it. I am an old person and was forced to buy a new car which I thought would not cause me problems. Guess I was wrong.

Driving freeway with much traffic. Engine suddenly quit and nothing worked. Had to coast into a safety shoulder and was almost wrecked in the process. There was no warnings on the instrument panel. Car had been routinely serviced. According to Kia Service, the engine froze due to oil sludge (used synthetic oil). The engine is actually a 2016 model. Mileage is 134,682. Event was 2/623.